Item: Zapier
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Zapier across the whole organization from finance, sales, marketing, development and support. We use Zapier to post messages or statuses to various applications such as Slack, email, CRM, internal apps and more. These integrations have helped us ensure people are notified about crucial events, can get the information they require and data is synced across multiple systems.

Pros and Cons

So many integrations! They integrate will all the systems we use.
Simple to use! The user interface is clear and guides you through what you need to do.
Many useful features such as webhooks, splits, formatters and more to ensure you send your data to the right place and in the right format.

Some integrations have limited 'triggers' or 'actions' although the app has many API endpoints available

Return on Investment

We've saved much administration time by using Zapier to sync data across applications. This is money saved not having to employ someone to manually update data.
The ability to get notifications for events have allowed as to respond very quickly to needs. This has led to retaining customers and converting leads.

Key Insights

Do you think Zapier delivers good value for the price?

Yes

Are you happy with Zapier's feature set?

Yes

Did Zapier live up to sales and marketing promises?

Yes

Did implementation of Zapier go as expected?

Yes

Would you buy Zapier again?

Yes

Other Software Used

Slack, Jira Software, ChartMogul, WalkMe, Box

Likelihood to Recommend

We use Zapier to automatically email relevant team members about events that are specific to their region. This data comes through our billing system and Zapier is able to decipher the region and based on conditions we have set up, forward emails to the relevant staff members.
Zapier can capture webhooks and send these wherever you want. We have set up webhooks for errors in our application. These are immediately forwarded to message tools so our team know about the issue immediately, rather than having to log into our monitoring system.
We have several apps that have similar information and we want to keep them in sync. However, they do not have native integrations with each other. Zapier can take events from one app and post these into the other app.

Best in class!

Overall Satisfaction with Zapier