Zoho Analytics for Service Desk Plus Cloud
June 13, 2022
Zoho Analytics for Service Desk Plus Cloud
Score 7 out of 10
Vetted Review
Verified User
Software Version
Professional Plus
Overall Satisfaction with Zoho Analytics
Zoho Analytics has allowed my team to tap into the data of our Service Desk Plus Cloud environment to build our metrics dashboards, in order to review resource utilization. Unfortunately, the box KPIs Service Desk Plus Cloud offers were limiting our scope of this analysis. It was a seamless process to test out and enable Zoho Analytics in our environment. I look forward to new features and the incorporation of Zoho Survey into the built-in data sources.
- easy report scheduling
- normalizing data
- visual representations
- integration into Zoho Survey
- additional Service Desk Plus Cloud attributes
- calculated fields
- ability to measure utilization and SLAs for our support staff
We would have preferred to set up an API into Microsoft Power BI, however, this would have taken resources to investigate and implement. Signing up for Zoho Analytics in order to gain access to the necessary data points within Service Desk Plus Cloud was seamless. It was very helpful to be given the ability to trial the application and verify that it met our reporting needs beforehand.
Do you think Zoho Analytics delivers good value for the price?
Yes
Are you happy with Zoho Analytics's feature set?
Yes
Did Zoho Analytics live up to sales and marketing promises?
No
Did implementation of Zoho Analytics go as expected?
Yes
Would you buy Zoho Analytics again?
Yes