Overall Satisfaction with Zoho CRM
We use Zoho CRM for lead tracking and relationship management. It serves as a central source of information on prospects and those who eventually become clients. Zoho tools are useful since there [is] a wide range of tools available, reducing the need for multiple subscriptions. It is primarily used by the sales and support teams.
- Lead management.
- Prospecting.
- Relationship management.
- Customer database.
- The Zoho CRM administrative side could use some work. It's complex to administer.
- While Zoho CRM has many tools, it seems that they all have settings spread in different places.
- The sheer number of tools can be overwhelming.
- Zoho has allowed us to increase our lead tracking.
- Zoho reduces the friction between lead generation and sales.
- Zoho provides an easy to use central database of customers.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
Yes
Did implementation of Zoho CRM go as expected?
I wasn't involved with the implementation phase
Would you buy Zoho CRM again?
No