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Zoho Ho Ho Ho! Every business should have these business software apps under their Christmas tree.
January 29, 2022

Zoho Ho Ho Ho! Every business should have these business software apps under their Christmas tree.

Pete English | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

CRM, Email Marketing, Accounting, Project Management, Web Analytics, ChatBot, Remote Assist, Remote Presentations, Video Conference Calls
  • Email Marketing
  • CRM
  • Data Collection Forms
  • No Code Scripting
  • English Language enunciation from Tech Support
  • Our ROI was realized in less than 6 months.
  • It seems we discover another Zoho business app that we should be utilizing, every quarter.
Tech Support hold times are incredibly short. The support staff is product-specifically knowledgeable. They always have senior-level support for tough questions. They fix bugs incredibly fast. They have industry-specific User Groups, to address Zoho products in numerous verticals.

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

I would almost give Zoho a 10, but there's never been a perfect product, so rating a 9 will keep them on their toes.
Zoho performs well in sales & marketing environments and is certainly more price-competitive than many of the better-known competitors, based in California. The latitude for customization for each company (without having to engage an outside professional services firm) is unparalleled. Tech support hold times are very reasonable and there is a plethora of training available on the internet. Zoho is the largest company no one in the U.S. has ever heard of. They are tuned into their customers.

Zoho CRM Plus Feature Ratings

Customer experience management
9.0
Multi-channel customer feedback collection
9
Product usage analytics
Not Rated
Customer experience dashboard
9
Customer journey mapping
9
Churn risk scoring
Not Rated
AI-powered recommendations
Not Rated
Website A/B testing
9

Evaluating Zoho CRM Plus and Competitors

Yes - Sugar CRM.
We replaced for some of the following reasons:
1. Price
2. Availability of Tech Support
3. Third-party integration
4. Breadth of Product Suite
  • Price
  • Product Features
  • Product Usability
Hands down more price competitive than Sugar CRM, Salesforce and a host of proprietary Real Estate CRMs. End-user customization by employees
We probably would not change our process.
Price, feature set, tech support

Zoho CRM Plus Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
No, we have a very technical internal group that communicates with Zoho when needed.
Yes - Yes
Zoho created a nation-wide User Group, just for Real Estate-related companies which use Zoho products. On a monthly basis, they bring in application-specific SME's to listen and update the group.