Novice user
June 10, 2021

Novice user

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

I have done a 15 day trial to see if Zoho is suitable for our needs of managing up to 15 Social Media channels. I only manage 3 of the channels and have found the dashboard really useful and particularly like being able to schedule several channels from one app - that alone has saved me hours! I have not used all of the functions by any means, but the functions I have used, have been pretty intuitive and user friendly, I haven't needed to search how to do anything :)
  • Brand Health
  • Layout
  • User friendly
  • Live Stream
  • Some Linked In posts were marked as published but never appeared
  • Time freed up to do more of my 'proper' work!
  • Uniformity of posting style across channels
I have only used the free account which only permits 5 scheduled posts. This nowhere near caters for our requirement. Our comms mgr suggested I trial Zoho.

Do you think Zoho Social delivers good value for the price?

Not sure

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Social go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho Social again?

Yes

My only negatives are in 2 weeks one Twitter post was not published but there was no explanation as to why. The other was a Linked In post which the dashboard tells me is published, but is not visible on the LI activity feed.
I haven't used the support
I'm not a media/comms expert, but this is very easy to use as a novice. It would be great if you could work on multiple posts for different channels within the same window or post so that the voice is consistent, despite the difference in permitted character allowances. It is fairly straightforward managing multiple channels from one dashboard though.

Zoho Social Feature Ratings

Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
Content planning and scheduling
10
Audience targeting
Not Rated
Content optimization
Not Rated
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Twitter
9
Facebook
9
LinkedIn
6
Google+
Not Rated
Instagram
Not Rated
Campaign success analytics
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated