Great collab and webinar tool!
January 27, 2017
Great collab and webinar tool!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Business
Overall Satisfaction with Zoom
It's used across the whole org, as a remote collab tool for remote staff. We're also using it for a a few months as our main webinar solution.
We also have 5 Zoom Rooms deployed across our remote locations.
We also have 5 Zoom Rooms deployed across our remote locations.
- Quality of voice and video
- Simplicity, especially for external users
- Upgrading the client is sometimes troublesome. Often the client tells me it's updated while it isn't.
- A few of our customers have IT policies denying the use of remote collab tools other than WEBEX. Maybe a wide campaign to make Zoom well known and, at least, allowed at those orgs would be nice...
- We added some costs, but we have way more licenses allowing much more collaboration than before, with WEBEX.
- User adoption was easy, with the simple usage, quality and features available on Zoom.
Great feature, way cheaper than traditional VC.
We love it, especially after adoption Logitech POP + Harmony to automate room startup.
We love it, especially after adoption Logitech POP + Harmony to automate room startup.
Cheaper, full featured, higher video/audio quality and easy to use.
Zoom Feature Ratings
Using Zoom
130 - All kinds of staff. Managers, salespeople, faculty, administrative personnel, etc...
4 - General computing knowledge, networking troubleshooting, internet basics.
- Online meetings
- Webinars
- Sales
- Online classes mixing remote VC rooms and individuals on theirs PCs. That was a nice surprise
- Allowing a full home office workforce to work as productive as local staff.
Evaluating Zoom and Competitors
Yes - WEBEX, Skype and Skype for Business.
- Price
- Product Features
- Product Usability
VC integration, Zoom rooms, easy to use and all that at a reasonable price? It's a GO!
Zoom Implementation
- Implemented in-house
No - We've done a simple pilot and went all in.
We kept WEBEX as a palliative on customers with strict IT policies.
We kept WEBEX as a palliative on customers with strict IT policies.
Change management was minimal - It went very well, not being an issue at all.
Zoom Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure - Probably not, as it goes pretty well without it.
I haven't needed any extraordinary help, just a few doubts while deploying and minor issues later on...
Using Zoom
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Sharing
- Polling
- Webinar setup
- None
Yes - Great...