My company zooms with Zoom!
January 27, 2017

My company zooms with Zoom!

Timothy Nicholson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

We utilize Zoom for remote company meetings, sales demos, and product support. We were previous users of GoToMeeting, but the significant cost savings to switch to Zoom was a no-brainer. We have had a few issues with the product, but all-in-all we are very satisfied with Zoom. I especially like the integration with my Outlook calendar, so I can schedule or start a meeting directly from Outlook. I also like the fact that the organizer doesn't have to make someone a presenter in order for them to share their screen.

Pros

  • Cost savings over comparable tools is significant
  • Quality of service is on par or better than GoToMeeting and WebEx.
  • The ability to start or schedule meetings directly in Outlook
  • Easily switch screen sharing between participants.

Cons

  • We have experienced some audio issues, where the attendees joined the meeting prior to the organizer, and for some reason, none of the participants could hear the others. The organizer had to join to the audio portion first. This isn't a consistent issue, but does happen on occasion.
  • Significant cost savings
GoToMeeting, WebEx, GoToAssist
Slack, Zendesk, Teamwork Project Manager
Zoom is, in my honest opinion, a great tool for small to medium sized remote meetings. Zoom also offers a webinar feature that allows for larger audiences (comparable with GoToWebinar), but we do not utilize that. It is also a good tool for product support, except it isn't suited for transferring files easily or controlling administrator-level windows (e.g. Windows Services - you see them but you can't control them). For support, I was using GoToAssist at one time, but I could get 3 Zoom licenses for what I was paying for 1 GoToAssist license.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
8.0
High quality audio
8
High quality video
8
9.3
Calendar integration
10
Meeting initiation
9
Record meetings / events
9
9.0
Desktop sharing
9
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Using Zoom

23 - Sales, Customer Service and Support, Product Development, Marketing
I am the sole supporter of Zoom within my organization, and it is pretty much hands-off. I rarely have to answer a question or do any sort of maintenance.
  • Sales demos
  • Remote company meetings
  • Product support
  • Product development includes a remote programmer in their daily Agile stand-up meeting via Zoom
  • We have used it to record product demonstration videos to be used on our website.
  • We use it extensively for product support.
  • We may at some point implement Zoom webinars and Zoom Rooms.
The product is great! We are very satisfied with the quality of the product, and the cost savings are alone reason enough to renew.

Comments

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