Zoom makes me excited to wake up in the morning.
October 31, 2017

Zoom makes me excited to wake up in the morning.

Sam Tackeff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Personal

Overall Satisfaction with Zoom

I use Zoom daily as the primary video communication platform with clients, leads, and peers. I use a variety of different ways: 1-1 conversations, team meetings, and webinars. As a user, I'm also using Zoom daily in interactions with other companies.

It's a better alternative to other video conferencing and webinar software; is easier to use than competitors, has clearer video quality, and is simple to send a link to clients for a 5-second download. I don't have to worry about platforms.
  • Scheduling 1-1 meetings with clients is simple. Google calendar integration is useful. Additionally, I use the PMI line daily to send to people for very quick meetings and conversations. Conversations are always better face to face!
  • Zoom's webinar capabilities and screen sharing are both best in biz. Quality is unbeatable, and the software is easy to use even for non-technical folks. And it looks nice!
  • Customer service is stellar. Incredibly quick responses, excellent team attitude. Willing to help even the every day user.
  • For people new to zoom the "turn on video and audio" at the beginning of a call is still a little bit mystifying for some. I don't think that's really on zoom though.
  • As a host, I'd love to be able to keep other's video off even when I'm not using webinar versions. There are a few use cases where light webinar features would be useful.
  • I need to dig into the scheduling; but I'd love to be able to send attendees an email reminder both an hour in advance and earlier in the day automatically in order to reduce no-shows. Currently I do this in Google Calendar manually.
  • Strong positive. It's one of the most important tools I pay for in my business.
  • The majority of my work is remote with clients across the country (and a few across the globe). It's been a game changer.
I've used a variety of different platforms for video conferencing and webinars. Zoom is consistently the best, best looking, easiest to use, with great video and audio. It even fails intelligently when things go wrong.
I recommend Zoom for almost everything. It's SUCH GREAT SOFTWARE. I use it for conventional and unconventional things - making great how-to videos, screen sharing, etc. I'd love to be able to stream live to social as a general user rather than with add-on software, but I understand that Zoom needs to make money.

Zoom Feature Ratings

Not Rated
High quality audio
10
High quality video
10
Calendar integration
7
Meeting initiation
Not Rated
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
6
Participant roles & permissions
6