Zoom is the perfect conferencing solutions for SMBs
February 06, 2019

Zoom is the perfect conferencing solutions for SMBs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

Zoom is used across our entire organization. Everyone uses the software for teleconferencing, webinars and technical support cases.
  • Ease of install/use. The software is very lightweight and runs on all major platforms. It’s easy for even non-technical people to start a meeting.
  • There are international dial-in numbers, which is especially helpful for overseas clients.
  • We find that the software provides a lot of value for the price that we are paying per seat, especially since the video and call quality far outranks others we’ve used.
  • We would love pin-less dial-in numbers like some competitors have.
  • A no download/web client would be useful.
  • I’d love to be able to better customize the meet ID we give our clients (make it the company name Instead of a string of numbers).
  • We’ve seen more online meetings and fewer in-person ones since we started using the tool. Employees like that!
  • Meetings have generally shortened as the format of Zoom makes them more “to the point.”
  • People love taking meetings on their mobile device through the Zoom app, and we’ve found more people are available for meeting times as a result.
  • Using Zoom has saved us a lot of money compared to alternatives.
We currently do not, but are looking to purchase this product.
We found that with other solutions, either the meeting client was buggy (UberConference) or had features we’d never use (WebEx). Zoom was found to be much more cost effective than the other solutions we tested, and the call quality was above the rest.
Zoom is very well suited to smaller organizations as it lacks more of the enterprise level features that clients such as WebEx have. However, for small and medium-sized companies, the software includes all the features you need at an attractive price point.

Zoom Workplace Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions