Zoom review from a SaaS Organization
February 05, 2019
Zoom review from a SaaS Organization
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zoom
Zoom is currently being used by all internal employees that may have a need for a conference line. This is through support, Customer Success, Sales, Engineering, etc. We are an international company, and it provides an easy way to communicate with others (customers or employees) remotely. Zoom is very user-friendly and easy to use.
Pros
- Scheduling through calendars. Zoom has a direct integration for Outlook, Gmail, etc. So having a personal conference line and a direct integration with my email provider makes me never have to actually log in to Zoom to set up a meeting.
- Controls are super friendly and easy to understand. Doesn't matter who the host is, granting access for all users is vital.
- Recording. The record feature is beneficial if you need to get shared information out after the meeting. it also compresses the file so it's not huge.
Cons
- The UI hasn't had an update in a few years, so a refresh would be nice.
- One issue is the conference line associated with the "Zoom" doesn't always work. So making it easy to create a new conference line would be great.
- Zoom can be buggy when it's connected to a camera or conference room. Some words just automatically turn on Zoom and turn it into a meeting when that's not needed.
- Cost Savings.
- Enterprise-wide SSO license.
- Speed of adoption.
We don't currently use Zoom Rooms.
- GoToMeeting and UserZoom
Zoom is in between these two products. GoTo Meeting is more expensive and has more features, but also isn't as user-friendly. UserZoom is a cheaper option but isn't super user-friendly, it struggles with support and is not built for an enterprise license.
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