TrustRadius
Once you try Zoom, you won't look back
https://www.trustradius.com/web-conferencingZoomUnspecified8.8903101
Mike Mills profile photo
July 31, 2019

Once you try Zoom, you won't look back

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Zoom

At Northern Arizona Healthcare, we use Zoom daily for business and telehealth meetings. We also use Zoom for our Continuing Medical Education lectures. 5 years ago, we relied heavily on our Polycom video conference systems for site to site meetings. They worked great as long as you could make it to one of the specific locations in which the meeting was being held. For those that couldn't be present in person, they had to call in on the phone. Participating by phone was a less than optimal meeting experience, not only for the remote participants but also for the folks who were trying to understand said remote participants. In working to solve this problem, we came across Zoom at the InfoComm Convention in Las Vegas in 2014. Zoom provided an easy way for us to continue using our Polycom equipment and allow those remote participants to join from their own device as a full video participant. Not only that, we were able to replace WebEx with Zoom and we got a lot more bang for our buck.
  • Zoom meetings are easy to start and join. With some other web meeting platforms, it is difficult getting the software onto your computer. We've found that Zoom installs the first time you click on the meeting link with one-click ease.
  • Recording your meetings in the Zoom Cloud is simple. Click record and then after your meeting is over, you get an email from Zoom with your recording link.
  • Zoom is platform agnostic. It works with computers, laptops, mobile devices, Linux machines, and legacy video conference systems.
  • In our environment using Polycom systems, videos that are being shared don't come through really well on the Polycom systems. The audio is usually very fluid but the video will lag or stutter.
  • Virtual backgrounds have a come a long way, but I recently saw a "blur background" feature on a competitors platform that looked quite good. It'd be great if Zoom could do something like that.
  • For the same cost that we were spending on WebEx, we were able to utilize our Polycom systems and allow 5x as many people to have Zoom accounts.
  • On top of our Pro Zoom accounts, we have twice as many colleagues using the basic account for daily huddles and 1:1 training with other colleagues via screen sharing.
We do not use Zoom rooms.
Zoom is easy to use and manage, the price is right and the quality is great. Working with their support team when needed is great and we get answers and solutions.
Anytime you are needing to discuss a project or make decisions about something, Zoom and sharing your video is the way to go. It is a near replacement for meeting face to face. Nothing is lost in regards to missed body language and it keeps both parties 100% engaged. If you need a quick "yes" or "no", then the phone or IM is your tool of choice.

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
10
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
Not Rated
Live chat
10
Audience polling
Not Rated
Q&A
10
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated