Item: Zoom
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We are using Zoom in our organization to organize and connect during bigger events including external parties. The problem that Zoom is addressing was the limitation that other similar solutions presented, i.e. Google Meet requires any sort of Gmail account to log in to the system, while MS Teams requires installing heavy software that does not always run smooth on Mac ecosystem.

Pros and Cons

Video calls for bigger groups including external parties
Long video calls - the tool is not heave when it comes to system requirements
Zoom does a good job in filtering background noises and highlighting the current speaker

Light web-based solution would be appreciated
There are some concerns about the privacy issues (maybe rumors but can be discouraging)

Most Important Features

Professional appeal when including Zoom as a mean to connect
Handling numerous participants on the call very well

Return on Investment

Better perception of the company when scheduling calls and using Zoom (especially with US counterparties)
Recording video calls improved the note taking process
The tool is more stable than Google Meet when handling bigger meetings with external parties

Alternatives Considered

Google Meet, Microsoft Teams and BlueJeans Meetings

Zoom is way lighter than MS Teams - especially on Mac ecosystem. Participants management is also more clear on Zoom.
Zoom handles numerous participants on the call better than Google Meet.
Zoom does not require dedicated account to log in (unlike Google Meet or MS Teams).
Zoom UI is way easier than MS Teams.

Key Insights

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

Yes

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

Other Software Used

Asana, Slack, Google Drive

Likelihood to Recommend

Small companies communicating mainly internally might have a better use of Google Meet as the tool is embedded with every corporate Gmail account. Also, when a web-based solution is appreciated, Zoom is not the best option.
On the other hand, using Zoom seems way more professional - especially when connecting with people from the US. The connection is very stable and the tool handles numerous participants very well.

ZOOM - a good alternative to Google Meet

Software Version

Modules Used

Overall Satisfaction with Zoom