Zoom in the Legal Vertical
September 15, 2023

Zoom in the Legal Vertical

Becky Bobrink | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

we moved our entire firm to Zoom...the desktop and mobile apps are easy to work for users and both make meetings a click away.
  • Integrates with our Outlook
  • Chat and Phone are easy to use
  • adhoc meets and scheduled meetings are just a few steps to get started and scheduled
  • would love to see more audio meeting features
  • exchange online features...calendar sync
  • Allowed us to cut back on the number of physical phones used in our environment...thus saving money.
Users did not like the Jabber chat...found it hard to use and un reliable on mobile.

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

we moved to Zoom to make our attorneys more nimble and make our client experience more robust with offerings...

Zoom Phone Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
Mobile app for iOS
9
Mobile app for Android
9