Item: Zoom Phone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We originally started using Zoom Phone for both our queues and our leadership team. Since then, we've split our queues between Zoom Phone and Zoom Contact Center, but the queue members still have a Zoom Phone line. Zoom Phone was a more stable soft phone than the ones we'd previously tried, so switching to it gave us extra flexibility. One of my favorite features is being able to give my direct line as a number to text to vendors I meet at conferences instead of disclosing my personal phone number.

Pros and Cons

Consistently updates with new features or better layouts
Easy to use setup interface
Lots of options when it comes to how you want calls to be distributed

there could be more stats available

Return on Investment

We've had less dropped calls/dead air

Alternatives Considered

Nextiva Business Phone Service and Mitel MiCollab

Key Insights

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Other Software Used

Freshdesk, Zoom Contact Center, monday.com

Likelihood to Recommend

Zoom Phone is well-suited for integrated business communication, offering stability, flexibility in queue management, and privacy features. However, it may be less appropriate for complex call center needs requiring advanced stats - though other Zoom options exist for that. Overall, for seamless communication within the organization, with customers and convenient contact sharing with external parties, Zoom Phone proves highly beneficial. Overall my pros far exceed my cons when it comes to being a Zoom advocate.

Zoom Phone: Streamlined Communication Excellence

Overall Satisfaction with Zoom Phone