Zoom Workplace - The one for you
Updated October 09, 2025

Zoom Workplace - The one for you

Ed Gray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for our phone services and for large conferences. The flexibility of the phone app and physical devices allows end users to work wherever and whenever they want. The management of the system is simple and easy. The flexibility in licensing makes this a cost-effective solution for management and users.

Pros

  • Integrated phone, SMS, and voicemail
  • Simple administrative management of devices, licenses, and users
  • One nice simple user interface for everything

Cons

  • SMS was not turned on automatically
  • Lowered our overall costs
  • Easily upgradable app (automatic)
N/A
N/A
N/A
Zoom was the best option for our business

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Small/medium-sized businesses can take advantage of the cost savings and the return on investment. It was simple to convert everything over and configure the new environment. Everyone has a free 30-minute meeting available with cost-effective licensing options for longer meetings. Flexibility is one of the greatest features of Zoom Workplace.

Zoom Workplace Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
9.7
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
8
Business SMS/External Messaging
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
9.0
Live chat
9
9.0
User authentication
9
Participant roles & permissions
9
8.0
Centralized communications management
10
Team messaging
8
Team document sharing
7
Call and meeting analytics
7

Using Zoom Workplace

195 - Our users only use Zoom for phone services. We have not paid for the extended license for meetings. The few accounts that have a full license do love all the features of Zoom. It is extremely easy to administer the accounts and add international numbers in comparison to other vendors.
3 - Nothing
  • Ease of Use
  • Ease of Administration
  • Ease of Adaptation
  • None
  • None
Ease of use and end user adoption

Evaluating Zoom Workplace and Competitors

Yes
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
None

Zoom Workplace Implementation

From onboarding to the cutover, we had no issues
  • Implemented in-house
Change management was minimal
  • The cutover period was when we didn't have phone services.

Zoom Workplace Support

The few times we have used support, they have been wonderful.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
None
N/A

Using Zoom Workplace

So simple to use. We have no complaints with the interface
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
None
  • N/A
  • None
Yes - Very nicely

Comments

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