ZoomInfo Chat - The Best Software for Business
March 15, 2022
ZoomInfo Chat - The Best Software for Business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ZoomInfo Chat (formerly Insent)
We used ZoomInfo Chat in our sales team for:
1. Identify potential customers and where they are from.
2. Qualify prospects based on the customer's profile.
3. We build automated conversations for prospects.
4. We use it for booking more meetings.
5. Get the sales to react to the prospects when they are ready for a conversation.
1. Identify potential customers and where they are from.
2. Qualify prospects based on the customer's profile.
3. We build automated conversations for prospects.
4. We use it for booking more meetings.
5. Get the sales to react to the prospects when they are ready for a conversation.
Pros
- Booking meetings with prospects.
- Automated conversation with prospects.
- Identify sales prospects.
- Qualify prospects.
Cons
- Quality of call - image resolution and sound quality can be improved to higher level.
- Live chat can be more humanized - currently sounds like a robot.
- Lead generator.
- Live chat - instant problem solving for customers.
- Qualify prospects - reducing timing for sales to target the right prospect.
- Customer survey score has dramatically increased based on the live chat - sales team get back to the customer in a quicker way.
- Meeting booking with the right prospects - winning rate has significantly increased.
- Skype for Business (formerly Lync) and now part of Microsoft Teams
During the pandemic, most of our sales team members need to WFH and there was no supporting tool that can help them to improve their order intake. We adapted this software that is within the pricing - range and it had everything we need to help the sales team improve their value and volume-selling each month.
Do you think ZoomInfo Chat delivers good value for the price?
Yes
Are you happy with ZoomInfo Chat's feature set?
Yes
Did ZoomInfo Chat live up to sales and marketing promises?
Yes
Did implementation of ZoomInfo Chat go as expected?
Yes
Would you buy ZoomInfo Chat again?
Yes
Comments
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