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ZoomInfo Chat

ZoomInfo Chat
Formerly Insent

Overview

What is ZoomInfo Chat?

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

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Recent Reviews

Excellent Product.

10 out of 10
March 21, 2022
Incentivized
ZoomInfo Chat helps go-to-market teams improve full-funnel conversions, shorten the sales cycles, and build a low-effort, human-first …
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Great tool!

10 out of 10
March 16, 2022
Incentivized
It helps sales and marketing work together in creating an effective conversational strategy that translates into more customers. We would …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is ZoomInfo Chat?

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Details

What is ZoomInfo Chat?

ZoomInfo Chat (formerly Insent) is a human-first Conversational Marketing Platform that connects marketing and sales to target accounts—from the moment they land on the website.

The vendor states that Insent is not meant to be an average chatbot solution, and that it allows the user to:

1. Focus on connecting prospects with people, not bots

Give top-tiered accounts a human-led buying experience, from offline to online channels, including the website. Because conversations are better when it feels like the other person is listening.


With ZoomInfo Chat, users can prioritize sales teams’ website visitor notifications for ideal prospects, and leverage bots as the back-up to set meetings while they’re busy, or out-of-office.


2. Turn a company website into its strongest sales channel

A website is the best source for opportunity creation, so Insent.ai allows the user to double down on marketing efforts there.

Capture low-hanging fruit by talking to the buyers from dream accounts while they are on your website.


3. Enable sales to craft the perfect conversation starter

Fuel sales teams' live conversations with side-by-side views into engagement data from an enterprise CRM and Marketing Automation Platform.

ZoomInfo Chat provides reps insight into account/prospect behavior, campaign membership, and recent engagement data to spark that compelling conversation.


ZoomInfo Chat Integrations

ZoomInfo Chat Competitors

ZoomInfo Chat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

Intercom, Drift, and Verloop are common alternatives for ZoomInfo Chat.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of ZoomInfo Chat are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(47)

Attribute Ratings

Reviews

(1-25 of 27)
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Rakesh Sharma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For the last 1 year, we have been using Zoominfo which will help us a lot with additional chat features. It is very easy to use and developed to accelerate the sales pipeline. This feature gives us a boost to improve overall communication and collaboration with website visitors and customers. Also, helps us to schedule meetings and calendar management.
Aakash Sheth (LSSGB) | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
ZoomInfo is a great collaboration tool in the sales department. It's great for determining prospected clients as it provides information from all angles. It provides information such as organization, provides information on what type of hardware and software they currently utilize, etc. We have integrated this tool with our CRM which helps us to collect detailed information about the accounts and prospects, identify the high-value accounts and optimize the sales cycle.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's one of the best business-to-business conversational marketing platforms in the market in my opinion. It allows connecting the company's Slack account to its platform so that direct connection requests can be sent out from the slack channels. It is a very good tool to handle sales and vendor management.
March 21, 2022

Excellent Product.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
ZoomInfo Chat helps go-to-market teams improve full-funnel conversions, shorten the sales cycles, and build a low-effort, human-first buying experience. ZoomInfo Chat resolves visitors on your website and delivers a 360-degree view into a prospect with information like visitor information, company firmographic data, engagement history, and corporate news, all backed by best-in-class data. By integrating with your CRM, the platform notifies the account owners/sales reps when there are high-value accounts on your website and arms them with account history. Further, ZoomInfo Chat integrates with Slack and MS teams bringing the entire platform into your collaboration tool so that reps can maximize the speed with which they close deals. With the ability to create hyper-customized bot flows, ZoomInfo Chat offers a highly scalable engine to ensure.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using ZoomInfo chat on our website for user engagement when they come on our website. It's very interesting to have it, earlier we used to keep special resources to answer these queries from our website. But ZoomInfo gives an automatic response to our customers and it's quite interesting that we are also able to maintain the quality leads data because of it. Earlier, we used to have this problem because there were a lot of human errors earlier during conversation and lead management.
Aaron Francisco Redding Ochoa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ZoomInfo Chat is the official platform to talk to clients since the pandemic started. It has been really helpful for us since Zoom provides a bunch of tools where we can create a normal call or a seminar or even break out into different rooms in order to work in other things while we are in the call
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ZoomInfo for different reasons. 1. Correct Data information for ICP. 2. High Intent Companies which is looking for a similar solution to what we offer Zoom Info helps us save to find the right ICP within the same company and look for similar companies in the space to reach strategically which helps us to do ABM.
Judy L. Berglund | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ZoomInfo Chat has a collaboration tool for determining sales prospects. It provides a lot of great information from all angles. It provides information and titles of folks work in the organization, provides information on what type of hardware and software they currently utilize, etc. It also shows what particular interest of what they are looking at, for example, if they have looked at Cisco, frequency and when they last reviewed information on Cisco. A great tool.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used zoominfo when I was in Sales at the company. I’d use it everyday to import prospects I found on LinkedIn to salesforce. It gave me prospects phone numbers and emails and was more accurate than most of the tools that I’ve used in the past. I would highly recommend this if your in sales.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ZoomInfo Chat to actively reach out to people in our ICP on our website on certain high-quality pages. We use it to increase conversion on these pages and have the internal sales team use the tools to book demos. The integration to slack has been the most useful and exciting part of the tool because it increases our speed to touch these people on our site and is more likely to speak with them when our organization is top of mind.
Ojas Korde | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This tool is more than just a ChatBot. Personalizing messages based on customer journey and being able to integrate all the communication into CRM were some of the most effective features that it offers. It helped the sales team to find B2B clients, in other words, warm or even hot leads.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have tried a few different chat options previously but Zoominfo chat is what we settled on. It was really simple to set up and integrated well with other tools (like Slack and Hubspot) that we use alongside it. I think this is a fantastic tool to have if you want to work on your Account-based Marketing strategy. We have identified prospects with it (which converted) that we would not have been able to otherwise. We use it to build up targeted chats based on properties we identified earlier and we route conversations to our Business Development team when we feel that it is maturing enough to pursue the lead. Overall it has been a fantastic addition to our sales funnel.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ZoomInfo Chat played a large part in increasing overall sales performance. Both our conversion percent and count of enrollment improved as a result of using this intuitive software. The value-adding from being able to see the history of interactions plays a huge part in this software's usefulness. It's great that it integrates with CRM!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used ZoomInfo Chat in our sales team for:
1. Identify potential customers and where they are from.
2. Qualify prospects based on the customer's profile.
3. We build automated conversations for prospects.
4. We use it for booking more meetings.
5. Get the sales to react to the prospects when they are ready for a conversation.
Kevin Toscano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoominfo is used to find contacts and company news within a niche department dealing with large budgetary decisions. It is extremely helpful in finding accurate data for our company Salesforce database. Past software that we have used does not get the job done like ZoomInfo. The integrations are very easy to navigate through Salesforce.
March 15, 2022

Zooming through info

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Zoominfo as a tool to prospect specifically to gain contact information. We come across the problem quiet often where we cannot find the correct email or a working phone number for the company so we lean to zoominfo to provide that for myself and our team. We also use it to look at organizational charts to see who is a decision makers.
Brock Nemecek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Here at RingCentral we use ZoomInfo every day. It is an awesome application that allows us to find the correct individuals to talk to and also finding their contact information. Some other ways we use ZoomInfo is using it for prospecting. Being able to find leads and export them into our salesforce CRM is a massive plus.
Score 10 out of 10
Vetted Review
Verified User
We use Insent on our website and our marketing and sales teams primarily work with it. We use it to route inbound leads of site visitors to get more prospects converted to sales. Previously, we didn't have a way to answer questions of visitors and had a significant amount of people come to the site and leave without engaging.
Score 9 out of 10
Vetted Review
Verified User

We leverage Insent for the following:

  • Talk to website visitors to enable sales.

  • Book demos for visitors.

  • Personalize conversations for re-visitors and high priority accounts.

Our sales cycle has improved, avoiding back and forth emails to just set up a demo and agreeing on a common time. Insent is saving a lot of time for us and the personalized page has definitely added more demos per month in our pipeline.

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