What users are saying about
3 Ratings
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Top Rated
952 Ratings
3 Ratings
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Score 7.5 out of 100

Basecamp

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Top Rated
952 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
Anonymous | TrustRadius Reviewer

Basecamp

We used this at a creative digital agency. There were many clients, and Basecamp was very reliable and effective at keeping everything organized and clear. Each project dashboard makes it easy to see upcoming deadlines, checking or submitting recent progress updates, and keeping detailed to-do lists. You also have message board and chat features making communication an important feature that is optimized even for remote employees.
Anthony Burke | TrustRadius Reviewer

Feature Rating Comparison

Project Management

10000ft
8.8
Basecamp
7.9
Task Management
10000ft
8.0
Basecamp
8.5
Resource Management
10000ft
10.0
Basecamp
7.9
Gantt Charts
10000ft
9.9
Basecamp
7.3
Scheduling
10000ft
9.9
Basecamp
7.5
Workflow Automation
10000ft
7.9
Basecamp
7.5
Team Collaboration
10000ft
9.9
Basecamp
8.7
Support for Agile Methodology
10000ft
10.0
Basecamp
7.4
Support for Waterfall Methodology
10000ft
10.0
Basecamp
7.7
Document Management
10000ft
7.9
Basecamp
8.1
Email integration
10000ft
7.9
Basecamp
8.0
Mobile Access
10000ft
8.0
Basecamp
7.8
Timesheet Tracking
10000ft
8.0
Basecamp
7.8
Change request and Case Management
10000ft
7.9
Basecamp
8.2
Budget and Expense Management
10000ft
8.0
Basecamp
7.8

Professional Services Automation

10000ft
5.0
Basecamp
7.6
Quotes/estimates
10000ft
6.0
Basecamp
8.1
Invoicing
10000ft
2.0
Basecamp
7.8
Project & financial reporting
10000ft
7.0
Basecamp
7.6
Integration with accounting software
10000ft
Basecamp
6.9

Pros

10000ft

  • Capacity planning/resource planning.
  • Operational forecast and bring it up in a very visual manner.
Nicolas Costa Ossa | TrustRadius Reviewer

Basecamp

  • Allows for the creation of groups of To Do's under one project.
  • The Activity Feed allows for a great overview of what's happening to be able to quickly see where things are
  • Anyone can create a to do and assign it to anyone, so people are empowered to take ownership over projects.
  • Is pretty easy and straightforward to get started and creating To Do's and Projects
Jessica Meadows Rich | TrustRadius Reviewer

Cons

10000ft

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
Anonymous | TrustRadius Reviewer

Basecamp

  • What I don't like about Basecamp is that it feels like you are using an old product. All the other productivity tools I use have a slick modern interface. Basecamp just feels outdated in that regard. The user interface hasn't been updated in years and you can really notice it.
Nicolas Costa Ossa | TrustRadius Reviewer

Likelihood to Renew

10000ft

10000ft 4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
Anonymous | TrustRadius Reviewer

Basecamp

Basecamp 10.0
Based on 27 answers
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Patrick Barrett | TrustRadius Reviewer

Usability

10000ft

No score
No answers yet
No answers on this topic

Basecamp

Basecamp 7.8
Based on 15 answers
It's a good tool, very user-friendly and very affordable, but there are just better systems out there that allow more customization and reporting to get you what you need. This could still be a great tool for some organizations if their needs are fairly simple and the budget is more of the main challenge.
Jared DeLong | TrustRadius Reviewer

Reliability and Availability

10000ft

No score
No answers yet
No answers on this topic

Basecamp

Basecamp 10.0
Based on 5 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

Support Rating

10000ft

10000ft 10.0
Based on 1 answer
They have been super responsive every time we need them. We built ourselves some integrations with other internal systems, and whenever we needed clarification or help to complete said integrations, they were super responsive. They have a very technical background which makes it super easy to work with when you present to them technical challenges regarding integrations or the use of their API.
Nicolas Costa Ossa | TrustRadius Reviewer

Basecamp

Basecamp 8.3
Based on 27 answers
We have never called or emailed a representative in customer support. While signing up in Base camp, I did review the training materials available to all new users. It was helpful in navigating through the tool. I also used the online help when I was not able to find information.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer

Implementation Rating

10000ft

No score
No answers yet
No answers on this topic

Basecamp

Basecamp 7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

Alternatives Considered

10000ft

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
Anonymous | TrustRadius Reviewer

Basecamp

I've used Evernote in similarly collaborative projects, but it always comes up short in collaborating in more creative and innovate ways. For example, Basecamp provides access to more robust things (like Gantt charts) and more advanced project management tools, but Evernote didn't have anything of the sort. Simply to-do lists, that could be assigned. But you're never notified when changes are made like you are with Basecamp
Kelsie Hamilton | TrustRadius Reviewer

Return on Investment

10000ft

  • Accurate forecasting.
  • Source of truth.
Nicolas Costa Ossa | TrustRadius Reviewer

Basecamp

  • Basecamp has allowed us to work better with third party vendors or suppliers on projects by providing more transparency and in return have seen quicker response times when tasks are relying on one team or the other.
  • The costs are low but they do not outweigh the benefit to use Basecamp as an internal system for project management.
  • The time saved on avoiding wasted meetings for simple updates has been more than beneficial on a time management perspective.
Craig Lockley | TrustRadius Reviewer

Pricing Details

10000ft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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