123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

AskNicely

46 Ratings
Score 9 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.

AskNicely

AskNicely is NPS software and it works very well. It sends surveys when you want it to, is smart enough not to spam people, and provides a solid feature set to evaluate and act on results. Do use AskNicely to measure your customer health. Do not use AskNicely to find out if end users (or consumers) are happy. This is much more a B2B than B2C solution.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
AskNicely
8.2
Survey templates
123FormBuilder (formerly 123ContactForm)
AskNicely
8.6
Themes
123FormBuilder (formerly 123ContactForm)
AskNicely
7.8
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
AskNicely
8.3

Survey Content

123FormBuilder (formerly 123ContactForm)
AskNicely
8.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Question design help
123FormBuilder (formerly 123ContactForm)
AskNicely
8.7
Multiple question types
123FormBuilder (formerly 123ContactForm)
AskNicely
8.4

Survey Logic

123FormBuilder (formerly 123ContactForm)
AskNicely
7.9
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
AskNicely
7.9

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
AskNicely
8.4
Response tracking
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Data export
123FormBuilder (formerly 123ContactForm)
AskNicely
8.6
Standard reports
123FormBuilder (formerly 123ContactForm)
AskNicely
8.4
Custom reports
123FormBuilder (formerly 123ContactForm)
AskNicely
7.8
Analytics
123FormBuilder (formerly 123ContactForm)
AskNicely
8.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
AskNicely
8.8
Access controls
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Compliance
123FormBuilder (formerly 123ContactForm)
AskNicely
8.7

Survey Distribution

123FormBuilder (formerly 123ContactForm)
AskNicely
8.3
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
AskNicely
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
AskNicely
8.5

Pros

  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
  • I did have some trouble loading the CSV list of contacts and porting over certain fields. It was not as configurable as I was led to expect. For instance, I did not see default fields for site, state, zip code, etc.
  • I would like to see more customization with the design of the outreach, specifically in branding, background images, and layout/spacing.
  • I would also be interested to see more customization/options for automating the emails, specifically by time zone or grouping them throughout the day (instead of all queued up at the same time).

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • The first positive impact has been stressing the nearly urgent need for a NPS tracking system. Gathering the first few responses (both positive and negative) was eye-opening.
  • The second positive impact was being able to see a commonality among our detractors, which in turn enabled our management team to shift strategies on prioritizing resources and projects.
  • Lastly, this has filled a niche in customer satisfaction feedback that was not sustainable in the previous methods.

Screenshots

AskNicely

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AskNicely Editions & Modules
AskNicely
Additional Pricing Details