123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

AskNicely

Top Rated
46 Ratings
Score 9 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.
No photo available

AskNicely

AskNicely is NPS software and it works very well. It sends surveys when you want it to, is smart enough not to spam people, and provides a solid feature set to evaluate and act on results. Do use AskNicely to measure your customer health. Do not use AskNicely to find out if end users (or consumers) are happy. This is much more a B2B than B2C solution.
Joel DeWitt profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
AskNicely
8.2
Survey templates
123FormBuilder (formerly 123ContactForm)
AskNicely
8.6
Themes
123FormBuilder (formerly 123ContactForm)
AskNicely
7.8
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
AskNicely
8.3

Survey Content

123FormBuilder (formerly 123ContactForm)
AskNicely
8.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Question design help
123FormBuilder (formerly 123ContactForm)
AskNicely
8.7
Multiple question types
123FormBuilder (formerly 123ContactForm)
AskNicely
8.4

Survey Logic

123FormBuilder (formerly 123ContactForm)
AskNicely
7.9
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
AskNicely
7.9

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
AskNicely
8.4
Response tracking
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Data export
123FormBuilder (formerly 123ContactForm)
AskNicely
8.6
Standard reports
123FormBuilder (formerly 123ContactForm)
AskNicely
8.4
Custom reports
123FormBuilder (formerly 123ContactForm)
AskNicely
7.8
Analytics
123FormBuilder (formerly 123ContactForm)
AskNicely
8.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
AskNicely
8.8
Access controls
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Compliance
123FormBuilder (formerly 123ContactForm)
AskNicely
8.7

Survey Distribution

123FormBuilder (formerly 123ContactForm)
AskNicely
8.3
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
AskNicely
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
AskNicely
8.5

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available
  • AskNicely is very easy to set up and configure. Uploading the contacts was a breeze, and the import went smoothly.
  • Results are clearly and logically displayed for rapid engagement.
  • We reached more users in just one day than we did in one week previously with three people calling daily. And this was just with the trial version, which limited us to only 50 surveys a day!
  • Their customer service was stellar. I never had to wait long for a response from our representative (Nick). He was quick with solid answers as well.
  • The graphical interface is very streamlined and user-friendly. It made an impact with our management team for sure.
Art Taylor profile photo

Cons

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo
  • AskNicley has room for improvement with the different integrations - but I believe that it's work in progress.
  • We use HubSpot so I'd like to see AskNicley work within HubSpot rather than using the external database.
  • I think most business would benefit from using AskNicley, however, a package priced for smaller companies doesn't seem to be an offer.
Craig Kelly profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
AskNicely does a great job of making NPS survey sending easy. You don't have to set up Salesforce email templates or workflows to schedule to sending. This has been really useful in terms of getting up and running quickly.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo
  • Always positive, because it lets us know what we are doing well, and where we need to make improvements
Gavin Bratty profile photo

Screenshots

AskNicely

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AskNicely Editions & Modules
AskNicely
Additional Pricing Details