AskNicely

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Top Rated
46 Ratings
38 Ratings
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Score 6.8 out of 101

AskNicely

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

AskNicely

It is well suited to any situation where an organisation would like to run an ongoing NPS programme to gauge customer satisfaction. Time needs to be dedicated to following up and dealing with any customers that aren't satisfied but having the opportunity to do so is a real positive when it may not have been previously known that the customer was dissatisfied.
Nick Lampp profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
AskNicely
8.2
Survey templates
123FormBuilder (formerly 123ContactForm)
AskNicely
8.6
Themes
123FormBuilder (formerly 123ContactForm)
AskNicely
7.8
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
AskNicely
8.3

Survey Content

123FormBuilder (formerly 123ContactForm)
AskNicely
8.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Question design help
123FormBuilder (formerly 123ContactForm)
AskNicely
8.7
Multiple question types
123FormBuilder (formerly 123ContactForm)
AskNicely
8.4

Survey Logic

123FormBuilder (formerly 123ContactForm)
AskNicely
7.9
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
AskNicely
7.9

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
AskNicely
8.4
Response tracking
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Data export
123FormBuilder (formerly 123ContactForm)
AskNicely
8.6
Standard reports
123FormBuilder (formerly 123ContactForm)
AskNicely
8.4
Custom reports
123FormBuilder (formerly 123ContactForm)
AskNicely
7.8
Analytics
123FormBuilder (formerly 123ContactForm)
AskNicely
8.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
AskNicely
8.8
Access controls
123FormBuilder (formerly 123ContactForm)
AskNicely
8.9
Compliance
123FormBuilder (formerly 123ContactForm)
AskNicely
8.7

Survey Distribution

123FormBuilder (formerly 123ContactForm)
AskNicely
8.3
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
AskNicely
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
AskNicely
8.5

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo
  • We believe that AskNicely gives our customers the opportunity to relay their feeling back to us, either positive or negative.
  • AskNicely is a great way to communicate with your customer base and get the general feel of the strength of our relationships.
  • We have total control of the process so, for example, we use the recommended 90 day period touch point as you don't want to hassle your customers.
Craig Kelly profile photo

Cons

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma profile photo
  • AskNicley has room for improvement with the different integrations - but I believe that it's work in progress.
  • We use HubSpot so I'd like to see AskNicley work within HubSpot rather than using the external database.
  • I think most business would benefit from using AskNicley, however, a package priced for smaller companies doesn't seem to be an offer.
Craig Kelly profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
My company signed on with AskNicely before I came on board, so I honestly can't speak to that
Diana  Zabalovici profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
Prasar Sharma profile photo
  • Always positive, because it lets us know what we are doing well, and where we need to make improvements
Gavin Bratty profile photo

Screenshots

AskNicely

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AskNicely Editions & Modules
AskNicely
Additional Pricing Details