38 Ratings
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Score 6.8 out of 101
10 Ratings
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Score 6 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.
No photo available

SnapSurveys

How complex is the logic of the survey? The more complex, the more suited Snap is.How much money do you have to spend? Snap Surveys is expensive.Are you willing to invest the time of a smart person from your team or pay for an expert? The learning curve is steep.
Jonathan Crane profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SnapSurveys
6.3
Survey templates
123FormBuilder (formerly 123ContactForm)
SnapSurveys
6.0
Themes
123FormBuilder (formerly 123ContactForm)
SnapSurveys
6.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0

Survey Content

123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Question design help
123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
SnapSurveys
6.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.4
Response tracking
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Data export
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
SnapSurveys
9.0
Custom reports
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Analytics
123FormBuilder (formerly 123ContactForm)
SnapSurveys
4.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.5
Access controls
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
SnapSurveys
9.0

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
Justin Kofron profile photo
  • File upload capability: I can build a question such that the user can attach a file to the survey as part of an answer
  • Complex logic: Snap Surveys is the most sophisticated survey software I have used in this regard. Skip logic, answer piping, etc are all very advanced
  • Customer Support: I get a live response either right when I call or a call back within a few hours. Their tech support and sales people are top-notch.
Jonathan Crane profile photo

Cons

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo
  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
Casey Iannone profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo
SnapSurveys9.3
Based on 6 answers
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Jonathan Crane profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
SnapSurveys7.0
Based on 1 answer
Snap's usability is fine given the wide ranging functionality the survey software offers
Tamara Gooderham profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
Survey Monkey is great but it's really on the "Quick and Dirty" side of things. Due to shortage of staff time and expertise, we go with Survey Monkey whenever possible. But you can't beat Snap for the more robust, complicated stuff.We use Epi Info for some projects that are specific to collection of information on diseases and injuries. It's a great tool that some of our clients are familiar with and they just came out with a web-based platform.
Jonathan Crane profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • Successful completion of project: Snap Surveys helped us implement a system that met the complex needs of the project. The client is happy.
Jonathan Crane profile photo

Screenshots

SnapSurveys

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SnapSurveys

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SnapSurveys Editions & Modules
SnapSurveys
Additional Pricing Details