43 Ratings
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Score 8.7 out of 100
14 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Katie Bindert | TrustRadius Reviewer

SnapSurveys

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Survey templates
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Themes
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0

Survey Content

123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Question design help
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Response tracking
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Data export
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Analytics
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price | TrustRadius Reviewer

SnapSurveys

  • The training helped me to customize surveys for the different departments that the office of IR served.
  • Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
  • Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
  • Snaps customer service reps were always willing to help.
Christina O'Steen | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
Prasar Sharma | TrustRadius Reviewer

SnapSurveys

  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
Casey Iannone | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

SnapSurveys

SnapSurveys 9.3
Based on 6 answers
The main reason we will renew is that it does the job, it supports our system, and we have budgeted for it so why change?
Jonathan Crane | TrustRadius Reviewer

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

SnapSurveys

SnapSurveys 8.0
Based on 2 answers
I think as an organization there is always room to grow, however, this application has really helped us with our dilemma with offline, online, and paper surveys. We are able to make our surveys fun and engaging and the interface for the person creating the survey is user-friendly. Customer service is very helpful if you need additional support.
Paola Cedeno | TrustRadius Reviewer

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

SnapSurveys

SnapSurveys 8.0
Based on 1 answer
No answer on this topic is available.

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

SnapSurveys

It is an in between option. The options we evaluated were Qualtrics and SurveyGizmo. It's cheaper than Qualtrics and easier to design surveys than SurveyGizmo. Nonetheless it's not the worst option out there like SurveyMonkey.
Anonymous | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

SnapSurveys

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

SnapSurveys

  • Using a professional survey package enhances my reputation as a research professional.
  • I have been able to use the software's functionality to exceed my clients expectations.
Tamara Gooderham | TrustRadius Reviewer

Screenshots

SnapSurveys

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. none
  2. per Month; or $190 per Year
  3. per Month; or $390 per Year
  4. billed annually
Additional Pricing Details

SnapSurveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SnapSurveys Editions & Modules

Edition
Online/Mobile$6951
Paper Scanning$2,3951
Online/Mobile - Perpetual License$5,995
Paper Scanning - Perpetual License$3,995
  1. per year
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
9.0
SnapSurveys
8.0

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
SnapSurveys
9.3

Usability

123FormBuilder (formerly 123ContactForm)
8.0
SnapSurveys
8.0

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
SnapSurveys

Performance

123FormBuilder (formerly 123ContactForm)
9.0
SnapSurveys

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
SnapSurveys
8.0

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
SnapSurveys

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
SnapSurveys

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
SnapSurveys

Add comparison