38 Ratings
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Score 6.6 out of 101
10 Ratings
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Score 6 out of 101

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

SnapSurveys

I think it is very important to go through their training videos and user guides. Devote the time to learning it correctly from the beginning. In the long run you will enjoy it much more than plowing right into it and then trying to find out if you did it right. Also, while you are not required to buy the annual maintenance contract, I think if you are going to use the program, don't skimp, buy the annual maintenance contract. The free technical support is necessary, especially when you are up against deadlines.
Phil Kopel profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SnapSurveys
6.3
Survey templates
123FormBuilder (formerly 123ContactForm)
SnapSurveys
6.0
Themes
123FormBuilder (formerly 123ContactForm)
SnapSurveys
6.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0

Survey Content

123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Question design help
123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
SnapSurveys
6.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SnapSurveys
7.4
Response tracking
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Data export
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
SnapSurveys
9.0
Custom reports
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Analytics
123FormBuilder (formerly 123ContactForm)
SnapSurveys
4.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.5
Access controls
123FormBuilder (formerly 123ContactForm)
SnapSurveys
8.0
Compliance
123FormBuilder (formerly 123ContactForm)
SnapSurveys
9.0

Pros

123FormBuilder (formerly 123ContactForm)

  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
Ann Murray, M. Ed. profile photo

SnapSurveys

  • The training helped me to customize surveys for the different departments that the office of IR served.
  • Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
  • Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
  • Snaps customer service reps were always willing to help.
Christina O'Steen profile photo

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. profile photo

SnapSurveys

  • Free online basic training.
  • FAQ section for the beginners.
  • SNAPs wizard to help make the surveys.
Christina O'Steen profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo

SnapSurveys

SnapSurveys 9.3
Based on 6 answers
Because I learned the system and it was a great help to me in my previous position.
Christina O'Steen profile photo

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo

SnapSurveys

SnapSurveys 7.0
Based on 1 answer
Snap's usability is fine given the wide ranging functionality the survey software offers
Tamara Gooderham profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo

SnapSurveys

Since I have invested so much time in this program and have been using SNAP Surveys since around 1990, I honestly have not focused that much on other competing software programs. The little bit that I have seen is that some popular web-survey programs (like Survey Monkey) may have nice looking front end features but limited analysis capabilities and SPSS has strong analysis capabilities but is not a strong questionnaire designer.
Phil Kopel profile photo

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo

SnapSurveys

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo

SnapSurveys

  • Snap Surveys provides us the ability to do many things internally saving significant money and providing us with capabilities we otherwise would not have.
  • As a non-profit, we need to demonstrate our capacity and successful results to our funders and SNAP is a key component to that end.
Phil Kopel profile photo

Screenshots

SnapSurveys

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SnapSurveys

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SnapSurveys Editions & Modules

SnapSurveys
Additional Pricing Details

Add comparison