123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Zoho Survey

10 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

I believe when creating forms larger in scale, 123contactform would be well suited in terms of flexibility. It allows a creator that's familiar with HTML and inline CSS to manipulate the form to their will, providing them the desired outcome.

Zoho Survey

Outside of the function, it works well and does what we need it to do but when it comes to the customer service and guidance when your first starting off, it lacks a lot. The same with the emails from the technical support team as they take forever to get back to you on anything. Outside of that, we use it as it's simple but if you have a problem, good luck.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.4
Survey templates
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.5
Themes
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Zoho Survey
6.7

Survey Content

123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.3
Question design help
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.3

Survey Logic

123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.6
Response tracking
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0
Data export
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.3
Standard reports
123FormBuilder (formerly 123ContactForm)
Zoho Survey
6.7
Custom reports
123FormBuilder (formerly 123ContactForm)
Zoho Survey
6.7
Analytics
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.3

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0
Access controls
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.8
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.5
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.0

Pros

  • Lots of different types of fields
  • Easy to use
  • Free for limited number of fields
  • Integrates with many template type website builders
  • Lets us get feedback from clients on how they felt the Engineer did.
  • It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on.
  • Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month.

Cons

  • Design elements can be too simple.
  • CRM features
  • Customization issues
  • Customer Service is the biggest flaw
  • Contacts duplicating

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we need to make and training that we may need overall.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • Booked more service work
  • Training classes increased
  • Bill rate went up

Screenshots

Zoho Survey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Zoho Survey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Zoho Survey Editions & Modules
Zoho Survey
Additional Pricing Details