123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Zoho Survey

11 Ratings
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Zoho Survey

Outside of the function, it works well and does what we need it to do but when it comes to the customer service and guidance when your first starting off, it lacks a lot. The same with the emails from the technical support team as they take forever to get back to you on anything. Outside of that, we use it as it's simple but if you have a problem, good luck.
No photo available

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.4
Survey templates
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.5
Themes
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Zoho Survey
6.7

Survey Content

123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.3
Question design help
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.3

Survey Logic

123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.6
Response tracking
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0
Data export
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.3
Standard reports
123FormBuilder (formerly 123ContactForm)
Zoho Survey
6.7
Custom reports
123FormBuilder (formerly 123ContactForm)
Zoho Survey
6.7
Analytics
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.3

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0
Access controls
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.7
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.5
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.0

Pros

  • We could build html forms with little or no html experience. This is empowering.
  • We were notified right away when someone completed a form. This was helpful with scheduling workshops, among other things.
  • The reporting feature was great, as it was easy for administrators to see results at a glance.
Ann Murray, M. Ed. profile photo
  • Lets us get feedback from clients on how they felt the Engineer did.
  • It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on.
  • Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month.
No photo available

Cons

  • More question types
  • More fields that are free
Bindesh Rach profile photo
  • Customization issues
  • Customer Service is the biggest flaw
  • Contacts duplicating
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we need to make and training that we may need overall.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • Booked more service work
  • Training classes increased
  • Bill rate went up
No photo available

Screenshots

Zoho Survey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Zoho Survey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Zoho Survey Editions & Modules
Zoho Survey
Additional Pricing Details