38 Ratings
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Score 6.8 out of 101
15 Ratings
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Score 8.3 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

123ContactForm is well suited for small businesses or smaller websites. Website owners that might not have development knowledge or the budget to hire a web developer can install 123ContactForm by themselves with little technical knowledge and receive communications from their users/visitors. 123ContactForm is great for WIX the CMS platform and similar CMS.
Justin Kofron profile photo

Zoho Survey

Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
Jon Porreca profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.8
Survey templates
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.4
Themes
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.3
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.5

Survey Content

123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.5
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.2
Question design help
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.3
Multiple question types
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.2

Survey Logic

123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.4
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.4

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.5
Response tracking
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.3
Data export
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Zoho Survey
7.7
Analytics
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.3
Access controls
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.2
Compliance
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.4

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.9
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Zoho Survey
9.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Zoho Survey
8.6

Pros

  • Lots of different types of fields
  • Easy to use
  • Free for limited number of fields
  • Integrates with many template type website builders
Bindesh Rach profile photo
  • It has a large number of surveys that are free and customizable.
  • It is very simple to use, has a user-friendly interface.
  • It has great functions that allow analyzing the results.
  • Connection of the surveys direct to customers is fantastic.
Edward Carrero profile photo

Cons

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo
  • The interface is usually very monotonous, They could include more dynamism.
  • It's a little complicated to extract all of the individual responses.
Edward Carrero profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
Edward Carrero profile photo

Screenshots

Zoho Survey

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Zoho Survey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Zoho Survey Editions & Modules
Zoho Survey
Additional Pricing Details