What users are saying about
4 Ratings
26 Ratings
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Score 9 out of 100
4 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Aircall

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

3CX Phone System
Aircall
6.0
Hosted PBX
3CX Phone System
Aircall
8.0
Multi-level Interactive Voice Response (IVR)
3CX Phone System
Aircall
8.0
User templates
3CX Phone System
Aircall
5.0
Call reports
3CX Phone System
Aircall
5.0
Directory of employee names
3CX Phone System
Aircall
4.0

Call Management

3CX Phone System
Aircall
5.6
Answering rules
3CX Phone System
Aircall
7.0
Call recording
3CX Phone System
Aircall
9.0
Call park
3CX Phone System
Aircall
4.0
Call screening
3CX Phone System
Aircall
2.0
Message alerts
3CX Phone System
Aircall
6.0

VoIP system collaboration

3CX Phone System
Aircall
7.5
Audio conferencing
3CX Phone System
Aircall
7.5

Mobile apps

3CX Phone System
Aircall
7.5
Mobile app for iOS
3CX Phone System
Aircall
7.5

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
Anonymous | TrustRadius Reviewer

Cons

3CX Phone System

  • The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
  • There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.
Laura Steinbrink | TrustRadius Reviewer

Aircall

  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Anonymous | TrustRadius Reviewer

Support Rating

3CX Phone System

3CX Phone System 6.5
Based on 2 answers
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
Anonymous | TrustRadius Reviewer

Aircall

Aircall 9.5
Based on 2 answers
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

3CX Phone System

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Mike McCloskey | TrustRadius Reviewer

Aircall

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
Anonymous | TrustRadius Reviewer

Return on Investment

3CX Phone System

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

3CX Phone System

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

3CX Phone System
9.0
Aircall
6.5

Support Rating

3CX Phone System
6.5
Aircall
9.5

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