3CX Phone System vs Aircall

• Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
• Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
• Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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• Support line
• Shared inboxes
• Support
• Implementation

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• The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
• There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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• The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
• I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).

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• 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
• As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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• The shared inbox was great and gave our customers an amazing experience.
• The lack of integration with our CRM made it tough for our sales reps to organize it.
• Connectivity made for a lot of dropped calls.

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