What users are saying about

3CX vs Aircall

3CX
49 Ratings
Aircall
Top Rated
64 Ratings

3CX

49 Ratings
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Score 7.4 out of 100

Based on 49 reviews and ratings

Aircall

Top Rated
64 Ratings
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Score 7.7 out of 100

Based on 64 reviews and ratings

Feature Set Ratings

    Cloud PBX

    3CX

    Feature Set Not Supported
    N/A
    7.2

    Aircall

    72%
    Aircall ranks higher in 5/5 features
    Aircall ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.1
    71%
    15 Ratings

    User templates

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Call reports

    N/A
    0 Ratings
    7.7
    77%
    19 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.3
    83%
    17 Ratings

    Call Management

    3CX

    Feature Set Not Supported
    N/A
    6.8

    Aircall

    68%
    Aircall ranks higher in 5/5 features
    Aircall ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    23 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    22 Ratings

    Call park

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Call screening

    N/A
    0 Ratings
    6.6
    66%
    18 Ratings

    Message alerts

    N/A
    0 Ratings
    6.3
    63%
    19 Ratings

    VoIP system collaboration

    3CX

    Feature Set Not Supported
    N/A
    6.9

    Aircall

    69%
    Aircall ranks higher in 1/1 features
    Aircall ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    6.9
    69%
    15 Ratings

    Mobile apps

    3CX

    Feature Set Not Supported
    N/A
    8.0

    Aircall

    80%
    Aircall ranks higher in 2/2 features
    Aircall ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.0
    80%
    17 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Attribute Ratings

    • Aircall is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.5

    3CX

    65%
    12 Ratings
    6.9

    Aircall

    69%
    25 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    9.8

    Aircall

    98%
    4 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Aircall

    Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 25 answers on this topic

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Aircall

    • Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
    • Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
    • Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.

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    Neesha Melendez | TrustRadius Reviewer
    Neesha Melendez
    View all 25 answers on this topic

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.

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    Daniel Merkl | TrustRadius Reviewer
    Daniel Merkl
    View all 12 answers on this topic

    Aircall

    • No schedule for bank holidays
    • No feature to update more than one phone line at the same time
    • Admins don't have access to the timeline of a call to see with which agent it rang
    • Missing agent-specific stats when your phone lines are organized in teams
    • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 25 answers on this topic

    Pricing Details

    3CX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    3CX Editions & Modules

    Edition
    StandardFree
    Pro1.082
    Enterprise1.312
    1. none
    2. per user/per month
    Additional Pricing Details
    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Aircall

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    Aircall Editions & Modules

    Edition
    Essentials$301
    Professional$501
    CustomContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details
    —

    Support Rating

    3CX

    3CX 5.4
    Based on 4 answers
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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    Laura Steinbrink | TrustRadius Reviewer
    Laura Steinbrink
    View all 4 answers on this topic

    Aircall

    Aircall 9.8
    Based on 4 answers
    We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Aircall

    We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 25 answers on this topic

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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    Artur Bittencourt | TrustRadius Reviewer
    Artur Bittencourt
    View all 12 answers on this topic

    Aircall

    • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
    • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
    • The only positive impact has been the collaborative experience and being able to maintain a virtual office

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    Nico Labuschagne | TrustRadius Reviewer
    Nico Labuschagne
    View all 25 answers on this topic

    Screenshots

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