3CX vs Aircall | TrustRadius

Likelihood to Recommend

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

Read full review

Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

View all 9 answers on this topic

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!

Read full review

Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

View all 2 answers on this topic

Feature Rating Comparison

3CX

Aircall

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

3CX

Aircall

Answering rules

Call recording

Call park

Call screening

Message alerts

3CX

Aircall

Audio conferencing

3CX

Aircall

Mobile app for iOS

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Read full review

Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

View all 9 answers on this topic

Support line
Shared inboxes
Support
Implementation

Read full review

Verified User

Manager in Sales

Computer Software Company, 51-200 employees

View all 2 answers on this topic

Cons

It can include outgoing fax functionality
Voice quality appears to suffer greatly with weak Internet signal
Setting up conference calls could be made simpler
Can include texting capability

Read full review

Verified User

Engineer in Engineering

Civil Engineering Company, 11-50 employees

View all 9 answers on this topic

The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).

Read full review

Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

View all 2 answers on this topic

Usability

3CX 8.0

Based on 1 answer

It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

Read full review

Verified User

Manager in Information Technology

Automotive Company, 201-500 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

3CX 5.7

Based on 5 answers

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

Read full review

Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

View all 5 answers on this topic

Aircall 9.6

Based on 4 answers

They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.

Read full review

Verified User

Manager in Sales

Computer Software Company, 51-200 employees

View all 4 answers on this topic

Alternatives Considered

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

Read full review

Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

View all 9 answers on this topic

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.

Read full review

Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

View all 2 answers on this topic

Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

Read full review

Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

View all 9 answers on this topic

The shared inbox was great and gave our customers an amazing experience.
The lack of integration with our CRM made it tough for our sales reps to organize it.
Connectivity made for a lot of dropped calls.

Read full review

Verified User

Manager in Sales

Computer Software Company, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

3CX Editions & Modules

Edition

Standard	Free
Pro	1.08²
Enterprise	1.31²

per user/per month

Additional Pricing Details

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Aircall Editions & Modules

Edition

Essentials	$30¹
Professional	$50¹
Custom	Contact sales team

per user/per month

Additional Pricing Details

—

Rating Summary

3CX

Aircall

3CX

Aircall

3CX

Aircall

Likelihood to Recommend

3CX

Aircall

Feature Rating Comparison

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Mobile app for iOS

Pros

3CX

Aircall

Cons

3CX

Aircall

Usability

3CX

Aircall

Support Rating

3CX

Aircall

Alternatives Considered

3CX

Aircall

Return on Investment

3CX

Aircall

Screenshots

3CX

Aircall

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

3CX Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Aircall Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison