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32 Ratings

3CX

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32 Ratings
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Score 9 out of 100
Top Rated
110 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

3CX

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

For medium to large scale deployments where there will be a dedicated VoIP administrator Call Manager, this is a great choice. It provides all of the growth, flexibility and features you could want. For smaller, more straightforward deployments or ones where there won't be a dedicated administrator, a simpler product may be a better choice.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

3CX
Cisco Unified Communications Manager (Call Manager)
7.9
Hosted PBX
3CX
Cisco Unified Communications Manager (Call Manager)
7.8
Multi-level Interactive Voice Response (IVR)
3CX
Cisco Unified Communications Manager (Call Manager)
7.8
User templates
3CX
Cisco Unified Communications Manager (Call Manager)
8.1
Call reports
3CX
Cisco Unified Communications Manager (Call Manager)
7.2
Directory of employee names
3CX
Cisco Unified Communications Manager (Call Manager)
8.6

Call Management

3CX
Cisco Unified Communications Manager (Call Manager)
7.8
Answering rules
3CX
Cisco Unified Communications Manager (Call Manager)
8.4
Call recording
3CX
Cisco Unified Communications Manager (Call Manager)
7.0
Call park
3CX
Cisco Unified Communications Manager (Call Manager)
8.6
Call screening
3CX
Cisco Unified Communications Manager (Call Manager)
7.8
Message alerts
3CX
Cisco Unified Communications Manager (Call Manager)
7.1

VoIP system collaboration

3CX
Cisco Unified Communications Manager (Call Manager)
7.5
Video conferencing
3CX
Cisco Unified Communications Manager (Call Manager)
6.7
Audio conferencing
3CX
Cisco Unified Communications Manager (Call Manager)
8.4
Video screen sharing
3CX
Cisco Unified Communications Manager (Call Manager)
6.9
Instant messaging
3CX
Cisco Unified Communications Manager (Call Manager)
8.1

Mobile apps

3CX
Cisco Unified Communications Manager (Call Manager)
8.3
Mobile app for iOS
3CX
Cisco Unified Communications Manager (Call Manager)
8.3
Mobile app for Android
3CX
Cisco Unified Communications Manager (Call Manager)
8.4

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • The solution is probably one of the most robust IT solutions we have today. Although it works 24/7, it never required a reset "just because it needs to free memory" for example. In our deployment, the servers never went down due to a bug or software/hardware problem. We only reboot when we need to update or install some software fix.
  • Compared to other platforms on the market, Cisco Unified Communications Manager is the most complete and flexible one. You can manage not only Cisco endpoints but 3rd party too. Also, you can run on bare metal appliances or even in virtualized environments, which gives you more freedom of choice. Considering the amount of model of endpoints available, you can have several options for any use case, from the simplest no display desk phone to a wireless, LCD display, full-featured phone. That also gives you the freedom to select what works best in each environment.
  • If you consider both statements above, you'll see that Cisco Unified Communications Manager as the best ROI on the market. As an example, I can say that we're running instances (both hardware and software) of CUCM for the last 5 years. That's a huge advantage if you compare how short the lifecycle of digital platforms are these days. No upgrades, no parts replacement, no support tickets, no TAC calls, nothing.
Eduardo Viero | TrustRadius Reviewer

Cons

3CX

  • Logs - They give you general or really high-level info but you can't really drill down to specifics of what happened and who did what
  • Better segregation of roles or implementation of RBAC - sometimes you provide permissions to manager to be able to manage queue or ring group and they have way more permissions that are needed but no way to scale them down
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM.
  • CUCM is difficult to troubleshoot because of it's complexity.
  • CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general.
Jane Updegraff | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.5
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Support Rating

3CX

3CX 5.5
Based on 3 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.0
Based on 15 answers
As an engineer, you have a wide variety of information, documentation, laboratories, and forums where the most common problems are published and solved. If none of that works for you, as the last option you have the Cisco TAC, who are the top experts. If you have a severe case, they will call you immediately.
Benjamín Marrón Rojas | TrustRadius Reviewer

Implementation Rating

3CX

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

3CX

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the Capex model that an on-premise solution provides. Once installed, the on-premise switch lets us very flexibly add users without additional cost (except for the phones themselves). Hosted systems charge extra for that. The overall cost of ownership for an on-premise system appears to be less in the long run.
Anonymous | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • The Cisco TAC is fairly efficient at identifying bugs and Cisco is quick to develop fixes for said bugs, leaving minimal impact to SLAs.
  • The ease of deployment and configuring new users reduced on-boarding time in comparison to our legacy Avaya solution.
  • The ease of maintenance has reduced labor hours required for things like upgrades and routine reboots of equipment.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco Unified Communications Manager (Call Manager)

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

On-premise Edition
PRO$3251
  1. Per annum. Unlimited users . 8 simultaneous calls
SaaS Edition
Enterprise$3941
  1. Per annum. Unlimited users . 8 simultaneous calls
Additional Pricing Details
Our pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
8.9
Cisco Unified Communications Manager (Call Manager)
8.4

Likelihood to Renew

3CX
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

3CX
8.0
Cisco Unified Communications Manager (Call Manager)
9.5

Support Rating

3CX
5.5
Cisco Unified Communications Manager (Call Manager)
9.0

Implementation Rating

3CX
Cisco Unified Communications Manager (Call Manager)
10.0

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