Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.4 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
GoTo Connect
Score 8.5 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
Pricing
3CXGoTo Connect
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
Offerings
Pricing Offerings
3CXGoTo Connect
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
More Pricing Information
Community Pulse
3CXGoTo Connect
Considered Both Products
3CX

No answer on this topic

GoTo Connect
Chose GoTo Connect
We chose GoTo Connect because it put a tick box on all our requirements which included three major requirements. These three requirements were the pricing, the support offered during our relationship, and the time taken to implement and set up the product as per our …
Chose GoTo Connect
I found sound quality is very good using GoTo Connect. It was also easy to implement and to setup Goto Connect compared to other products. Also, didn't had any issues integrating with Microsoft Teams. That's why I prefer Goto Connect.
Features
3CXGoTo Connect
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
3CX
-
Ratings
GoTo Connect
8.5
194 Ratings
6% above category average
Hosted PBX00 Ratings8.9153 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.7131 Ratings
User templates00 Ratings7.9133 Ratings
Call reports00 Ratings8.3166 Ratings
Directory of employee names00 Ratings8.9172 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
3CX
-
Ratings
GoTo Connect
8.5
204 Ratings
1% above category average
Answering rules00 Ratings8.8182 Ratings
Call recording00 Ratings8.7158 Ratings
Call park00 Ratings8.2144 Ratings
Call screening00 Ratings8.1149 Ratings
Message alerts00 Ratings8.8180 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
3CX
-
Ratings
GoTo Connect
8.4
160 Ratings
5% above category average
Video conferencing00 Ratings8.1117 Ratings
Audio conferencing00 Ratings8.6158 Ratings
Video screen sharing00 Ratings8.0102 Ratings
Instant messaging00 Ratings8.898 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
3CX
-
Ratings
GoTo Connect
7.8
177 Ratings
3% below category average
Mobile app for iOS00 Ratings8.0152 Ratings
Mobile app for Android00 Ratings7.5134 Ratings
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3CXGoTo Connect
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Sangoma Asterisk
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Score 8.6 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
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User Ratings
3CXGoTo Connect
Likelihood to Recommend
7.6
(14 ratings)
8.6
(216 ratings)
Likelihood to Renew
-
(0 ratings)
4.5
(25 ratings)
Usability
-
(0 ratings)
7.9
(78 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.4
(2 ratings)
Support Rating
5.4
(2 ratings)
8.3
(53 ratings)
Implementation Rating
-
(0 ratings)
8.1
(105 ratings)
Product Scalability
-
(0 ratings)
9.4
(2 ratings)
User Testimonials
3CXGoTo Connect
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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GoTo (formerly LogMeIn)
I've investigated other web-based phone software and haven't found anything better than GoTo Connect. The call tree programming section is superior and it can do nearly everything you need. I think the website could be cleaned up to make them a little bit more intuitive. It's all there, but it's not always easy to find.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
GoTo (formerly LogMeIn)
  • When we called you about our "Contact Center" issues it took many calls and emails for someone to figure out you wanted us to sign a new contract or something like that. But once they figured that out, no one know who it was that we needed to contact to get it resolved. Eventually our Contact Center issues started to work again without signing anything.
  • I think for Voicemails being forwarded to emails, the wording needs to be corrected so it is obvious that is how to have voicemails sent to emails. Then when you do set it up, then have all the pending voicemails forward to the email so they are not missed.
  • I personally like the original Call Reports area, it is easier to do research. The newer way is more complicated. I know the older way will eventually be deactivated but I would much rather use the older way please.
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Likelihood to Renew
3CX
No answers on this topic
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review
Usability
3CX
No answers on this topic
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
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Reliability and Availability
3CX
No answers on this topic
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Performance
3CX
No answers on this topic
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
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Implementation Rating
3CX
No answers on this topic
GoTo (formerly LogMeIn)
The admin portal is very user friendly and easy to use. It’s not overwhelming and easy to navigate. The call flow editor is one of the best features for sure. When working with goto implementation team, they tend to be very organized and responsive and have a very structured implementation plan
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Read full review
GoTo (formerly LogMeIn)
Zoom's feature set was far more constrained than GoTo Connect's. GoTo Connect offers a huge amount of complimentary add-ons. Another important area in which GoTo Connect has excelled is reliability. The extensive feature set is really helpful and will eventually bring additional value. This is one of GoTo Connect's main selling points.As someone who was constantly searching for methods to enhance teamwork and communication, I was drawn to GoTo Connect's remarkable 98.99% uptime.
Read full review
Scalability
3CX
No answers on this topic
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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GoTo (formerly LogMeIn)
  • To connect to my office computer remotely has been a game-changer, enabling me to access programs, server-based files, etc. from my laptop anywhere.
  • We do not work-from-home typically; but on rare occasion that an illness, recovery from surgery or other circumstances keep us away from the office, GoTo Connect keeps us connected to the office in every way.
  • GoTo Connect allows us to better manage software utilization and installation - as there is no need to install my office-based software on my laptop - my office software effectively travels with me anywhere I take my laptop.
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call Menu