Likelihood to Recommend
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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GoTo Meeting was not suitable for Internal meetings where you just needed a quick connect with your team. The reason we bought GoTo Meeting in the first place as it was the best tool for hosting webinars with our clients. Each Account Manager had 60 accounts and instead of hosting 60 induvial meetings, we would host webinars and office hours with GoTo meet so we could share the recordings and it has great presenter mode
Read full review Pros Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company. Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy. Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number. Read full review successfully sends phone calls to another remote or cell number. Allows an organization to have all employees on one phone network, whether in an office, at home, or on the road. Video conferencing can be done on one system with all staff! Read full review Cons I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature. You need an SBC per location, which can be a point of failure. You also need a server that might get disconnected, which is another point of failure. Read full review The mobile app struggles sometimes with not ringing when a call is coming in - fighting against smartphones constantly trying to optimize battery usage. Support used to be stellar under Jive, but is now offshored and difficult to work with sometimes, especially for least-cost routing issues. We were unable to port in some of our numbers Read full review Likelihood to Renew
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review Usability
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review Reliability and Availability
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review Performance
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review Support Rating
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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I had only ever used the support team once, so my opinion is not based on extensive experience. Only for the initial onboarding period of time were they communicated with. All went smoothly, but I can't speak to larger issues that may occur and how the team responds
Read full review Implementation Rating
We implemented GT and NicenConnect MAX simultaneously, so it's hard to separate the struggles with one vs. the other. It was a rough transition honestly. We had many 'bugs' with both systems, our IT folks were troubleshooting and calling customer support constantly, we had some computers which met all company standards, but would not allow the new programs to work, and we had and still have far too many dropped calls and bad connections.
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The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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We selected GoToConnect after using
and RingCentral in the past. I cannot say why we switched to GoToConnect (I did not make that decision). We ultimately left GoToConnect for Zoom Phone due to better admin control, user sentiment/support, lower pricing, and a stronger Salesforce integration.
Read full review Scalability
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review Return on Investment 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable. As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings. Read full review Our ROI has paid off since we signed on with Connect and now Rescue! The simplicity and small foot print allows for easy installation on our LapTops. The ability to track the Work being done by saving the notes. The ability to Chat is instantaneous. Read full review ScreenShots