3CX vs. RingCentral Video

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.4 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
RingCentral Video
Score 6.8 out of 10
N/A
RingCentral Video is a video conferencing solution ideal for remote teams and businesses. It includes screen sharing, group messaging, HD quality voice and video, and one-click video meetings.N/A
Pricing
3CXRingCentral Video
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
No answers on this topic
Offerings
Pricing Offerings
3CXRingCentral Video
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Features
3CXRingCentral Video
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
3CX
-
Ratings
RingCentral Video
8.3
8 Ratings
3% above category average
High quality audio00 Ratings8.78 Ratings
High quality video00 Ratings8.48 Ratings
Mobile support00 Ratings8.08 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
3CX
-
Ratings
RingCentral Video
8.2
8 Ratings
3% above category average
Desktop sharing00 Ratings8.28 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
3CX
-
Ratings
RingCentral Video
8.2
8 Ratings
1% below category average
Calendar integration00 Ratings7.88 Ratings
Record meetings / events00 Ratings8.67 Ratings
Best Alternatives
3CXRingCentral Video
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXRingCentral Video
Likelihood to Recommend
7.9
(14 ratings)
8.0
(8 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
5.4
(2 ratings)
10.0
(1 ratings)
User Testimonials
3CXRingCentral Video
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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RingCentral
I would recommend RingCentral Video if a user or company is currently using RingCentral Meetings and is concerned with the security implications of using a Zoom-based platform. I would also recommend it if they are using O365 or G Suite presently. I would not recommend RingCentral Video if they are using MS Exchange on-prem. RingCentral Video is not as good as RingCentral Meetings, at present. It's also not as good as other meeting software, such as Cisco Webex.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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RingCentral
  • Audio quality is always good if we have good internet.
  • Sharing the screen is easy and simple for every user.
  • Reliability, as all the conference software we need to make sure it's there whenever we need it.
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Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
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RingCentral
  • Sometimes, RingCentral Video does not allow users to join a call without the desktop/mobile app.
  • Call recording data is limited to past six months only.
  • The new desktop has some glitches.
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Usability
3CX
No answers on this topic
RingCentral
Ring Central is very easy to navigate and schedule meetings with this. I have tried other video platforms for meetings but they aren't as easy to navigate.
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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RingCentral
Did not require support
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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RingCentral
RingCentral Video works basically as well as Google, Skype, and Zoom, however, those apps are more well known and much more industry standards. That is why we prefer them however we do use RingCentral as the backup and for some clients who prefer it for one reason or another. It is firmly on the second tier of options, but it is solid nonetheless.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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RingCentral
  • It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors
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ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues