What users are saying about
56 Ratings
56 Ratings
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Score 7.8 out of 100
15 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    8.5

    RingCentral Video

    85%
    RingCentral Video ranks higher in 3/3 features

    High quality audio

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    8 Ratings

    Mobile support

    N/A
    0 Ratings
    8.2
    82%
    8 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    8.3

    RingCentral Video

    83%
    RingCentral Video ranks higher in 1/1 features

    Desktop sharing

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    8.2

    RingCentral Video

    82%
    RingCentral Video ranks higher in 2/2 features

    Calendar integration

    N/A
    0 Ratings
    7.6
    76%
    8 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Attribute Ratings

    • RingCentral Video is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.0

    RingCentral Video

    80%
    8 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    10.0

    RingCentral Video

    100%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    10.0

    RingCentral Video

    100%
    1 Rating

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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    RingCentral

    I would recommend RingCentral Video if a user or company is currently using RingCentral Meetings and is concerned with the security implications of using a Zoom-based platform. I would also recommend it if they are using O365 or G Suite presently. I would not recommend RingCentral Video if they are using MS Exchange on-prem. RingCentral Video is not as good as RingCentral Meetings, at present. It's also not as good as other meeting software, such as Cisco Webex.
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    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    RingCentral

    • Audio quality is always good if we have good internet.
    • Sharing the screen is easy and simple for every user.
    • Reliability, as all the conference software we need to make sure it's there whenever we need it.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    RingCentral

    • Sometimes, RingCentral Video does not allow users to join a call without the desktop/mobile app.
    • Call recording data is limited to past six months only.
    • The new desktop has some glitches.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    RingCentral Video

    Starting Price

    Editions & Modules

    RingCentral Video editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      3CX

      No answers on this topic

      RingCentral

      Ring Central is very easy to navigate and schedule meetings with this. I have tried other video platforms for meetings but they aren't as easy to navigate.
      Read full review

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      RingCentral

      Did not require support
      Read full review

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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      RingCentral

      RingCentral Video works basically as well as Google, Skype, and Zoom, however, those apps are more well known and much more industry standards. That is why we prefer them however we do use RingCentral as the backup and for some clients who prefer it for one reason or another. It is firmly on the second tier of options, but it is solid nonetheless.
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      RingCentral

      • It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors
      Read full review

      Screenshots

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