8x8 Contact Center vs. DCDial
8x8 Contact Center vs. DCDial
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A |
8x8 Contact Center | DCDial | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | DCDial | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
8x8 Contact Center | DCDial | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
8x8 Contact Center | DCDial | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | DCDial | |
---|---|---|
Likelihood to Recommend | 7.7 (135 ratings) | 9.5 (3 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | 10.0 (1 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | DCDial | |
---|---|---|
Likelihood to Recommend | 8x8, Inc. | DCDial |
Pros | 8x8, Inc. | DCDial |
Cons | 8x8, Inc. | DCDial |
Likelihood to Renew | 8x8, Inc. | DCDial No answers on this topic |
Usability | 8x8, Inc. | DCDial No answers on this topic |
Reliability and Availability | 8x8, Inc. | DCDial No answers on this topic |
Performance | 8x8, Inc. | DCDial No answers on this topic |
Support Rating | 8x8, Inc. | DCDial |
In-Person Training | 8x8, Inc. | DCDial No answers on this topic |
Online Training | 8x8, Inc. | DCDial No answers on this topic |
Implementation Rating | 8x8, Inc. | DCDial No answers on this topic |
Alternatives Considered | 8x8, Inc. | DCDial |
Contract Terms and Pricing Model | 8x8, Inc. | DCDial No answers on this topic |
Scalability | 8x8, Inc. | DCDial No answers on this topic |
Return on Investment | 8x8, Inc. | DCDial |
ScreenShots | DCDial Screenshots |