What users are saying about
11 Ratings
93 Ratings
11 Ratings
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Score 7.5 out of 100
93 Ratings
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Score 7 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Jive

It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
Anonymous | TrustRadius Reviewer

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Jive

  • Individual design
  • Presence of Russian language (localization can be independently established)
  • You can configure several information tapes with different themes. One for work, the second for communication
  • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
  • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
  • Integrates with MS Office, Google Drive, Google Docs
  • There are all platforms (even Winphone and blackberry)
  • You can create forum threads
Anna Stepanenko | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Jive

  • Search functionality is very weak
  • The information architecture and taxonomy doesnt allow for easy discoverability of content
  • It's hard to navigate the and find spaces/groups that I already know about
  • The main profile/interface does not allow easy access to key tasks or common tasks.
Terry Rydzynski | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Jive

Jive 6.6
Based on 17 answers
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Chris Becker | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Jive

Jive 6.1
Based on 4 answers
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 Express

No score
No answers yet
No answers on this topic

Jive

Jive 5.0
Based on 2 answers
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.
Anonymous | TrustRadius Reviewer

Performance

8x8 Express

No score
No answers yet
No answers on this topic

Jive

Jive 9.0
Based on 2 answers
The product worked as designed. It just didn't work for our needs.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Jive

Jive 6.9
Based on 4 answers
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
Anonymous | TrustRadius Reviewer

Online Training

8x8 Express

No score
No answers yet
No answers on this topic

Jive

Jive 5.0
Based on 3 answers
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
Maxime Guglielmetti | TrustRadius Reviewer

Implementation Rating

8x8 Express

No score
No answers yet
No answers on this topic

Jive

Jive 3.0
Based on 2 answers
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Jive

Jive and IBM/HCL Connections have very similar features, but Jive has a much much better UI/UX compared to IBM/HCL Connections (which is horrendous). The usability factor alone was enough to tip the choice in Jive's favor. When compared with Atlassian Confluence, it came down to a toss-up between target user audience. Out of the box, Jive is more tailored to ordinary users that may not be tech-savvy, while Confluence being highly customizable and extensible, demands more from its users.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Jive

  • Makes us seem bigger than we are.
  • Makes it so the person that manages this part of the business can go on vacation and can pass on these duties to other people when he is gone.
  • Helped us fulfill MSA requirements from our clients to have phone support. Couldn’t have closed some of our deals without it.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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