What users are saying about
13 Ratings
95 Ratings
13 Ratings
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Score 6.4 out of 100
95 Ratings
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Score 6 out of 100

Attribute Ratings

  • Jive is rated higher in 1 area: Support Rating
  • 8x8 Express and Jive are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

8x8 Express

91%
1 Rating
9.1

Jive

91%
37 Ratings

Likelihood to Renew

8x8 Express

N/A
0 Ratings
6.6

Jive

66%
17 Ratings

Usability

8x8 Express

N/A
0 Ratings
6.1

Jive

61%
4 Ratings

Availability

8x8 Express

N/A
0 Ratings
5.0

Jive

50%
2 Ratings

Performance

8x8 Express

N/A
0 Ratings
9.0

Jive

90%
2 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
6.9

Jive

69%
4 Ratings

Online Training

8x8 Express

N/A
0 Ratings
5.0

Jive

50%
3 Ratings

Implementation Rating

8x8 Express

N/A
0 Ratings
3.0

Jive

30%
2 Ratings

Likelihood to Recommend

8x8, Inc.

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
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Aurea

It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Aurea

  • Individual design
  • Presence of Russian language (localization can be independently established)
  • You can configure several information tapes with different themes. One for work, the second for communication
  • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
  • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
  • Integrates with MS Office, Google Drive, Google Docs
  • There are all platforms (even Winphone and blackberry)
  • You can create forum threads
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Cons

8x8, Inc.

  • Setup is a pain.
  • Transferring numbers take a long time.
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Aurea

  • Search functionality is very weak
  • The information architecture and taxonomy doesnt allow for easy discoverability of content
  • It's hard to navigate the and find spaces/groups that I already know about
  • The main profile/interface does not allow easy access to key tasks or common tasks.
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Jive

    Starting Price

    Editions & Modules

    Jive editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      Aurea

      There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
      Read full review

      Usability

      8x8, Inc.

      No answers on this topic

      Aurea

      It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
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      Reliability and Availability

      8x8, Inc.

      No answers on this topic

      Aurea

      Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

      Jive posted a statement to the media saying all customers were up, but we were not.
      Read full review

      Performance

      8x8, Inc.

      No answers on this topic

      Aurea

      The product worked as designed. It just didn't work for our needs.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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      Aurea

      They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
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      Online Training

      8x8, Inc.

      No answers on this topic

      Aurea

      Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
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      Implementation Rating

      8x8, Inc.

      No answers on this topic

      Aurea

      If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
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      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Aurea

      We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us
      Read full review

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
      Read full review

      Aurea

      • reduce email traffic
      • reduce amount of files/documents scattered & lost across shared drives
      • increased discovery, awareness and interaction of historically more separated individuals & team functions across the organisation
      • from an IT perspective, we've benefited from improved IT operations (e.g. troubleshooting info shared and easily searched/found with all team members - such that even junior team members can solve technical problems outside of business hours, lessening the burden for standby/call-in for more senior team members)
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      Screenshots

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