8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Quo
Score 8.2 out of 10
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Quo (formerly OpenPhone) is a business phone and VoIP solution designed to help maintain work life balance. Features include incoming call identification, set business hours, contact ownership information to associate calls to teammembers, etc., to help organize call responding.
All VOIP/UCASS systems have their quirks and issues, some are feature incomplete compared to others, some have poor service, some have poor UI, we selected 8x8 Work because it met the criteria for what we needed, but didn't fail in any major category, there are definitely …
The commercial behavior help us a lot to decide for 8x8, it was fast and the price adjust to our budget. Also the capabilities of 8x8 fits with the company needs and make things easier for our agents in the contact center. 3CX could be a good choice but the comercial contact …
Nextiva was a horrible product. Nothing would ever work. You would configure things in the interface and nothing would change in the operation of the system. 8x8 resolved all these issues. 8x8 allows communication between all our users, and fixed all the call routing issues we …
We also looked at Ring Central and Cisco. We thought there was greater value using 8x8. I also asked other non-profits what they were using, I evaluated them, and chose 8x8.
Mitel from a user standpoint in superior in every single way to 8x8 Work, with the exception of faxing and their mobile app. I cannot speak from an infrastructure side.
I can tell you that there were many 8x8-LIKE solutions that I tried before we decided to strictly go with 8x8 and there is no other service out there that it's comparable to a 8x8 brings to the table
We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 …
The customer support is not good on Zoom. They do not know about their product. When we ask something about a Zoom feature, customer support takes time and denied for that feature but those features available in Zoom and we have to find out those features by Google and logs. …
As per my experience 8x8 Work is best software in the industry. 8x8 Work has user friendly interface . It is affordable for all businesses like small to large businesses. I have 8 year experience and never heard that any organisation faces issue due to 8x8 Work. It's deskphone …
In my previous software we are facing lot of issues . Customer support representative service is also not good. We need some customized features 8x8 team can do this if they feasible. 8x8 has negligible down time as compare to other software which is available in the market. …
I don't have anything to say about this. It was researched but never implemented.
We had previously used another system inherited from another office and I'm unable to provide the name except that it was cumbersome, had to get a professional to come to office to install and was …
We used CircleLoop. As mentioned before we switched to 8x8 Work because the other provider did not have possibility of having multiple numbers for one user. And besides 8x8 Work is a more professional tool compared to the other one.
Before using 8x8 Work we evaluated other communication such as zoom and Microsoft Teams, and Rin central. While all of these tools offer video and messaging features, we found 8x8 Work to be more reliable for voice calls and easier for our team to manage. The interface is …
Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls. Braze - we used it before for promo texts, we found it more confusing, harder to …
Google is not my favorite business, and they have a reputation for suddenly shutting services down. I migrated to OpenPhone from google voice because of this worry. However, after over a year of dealing with OpenPhone problems, I wish had just stayed with google voice.
The OpenPhone UI was exactly what we were looking for. Seemed to be the most intuitive and at a great price for the features that we were looking for. We have a unique model, so there weren't too many services that provided the exact features that we needed. OpenPhone seemed to …
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone …
I tried 3 other virtual phone services before I found OpenPhone. None of them were as well designed or easy to use as OpenPhone, and some were not reliable. All were more expensive. Some fell short on service...try as I might I couldn't get them to switch my existing number …
OpenPhone is just as good, if not better than all the big boys, and gives you premium features at no extra cost. You cannot beat their amazing price and if you give them a shot, you will be glad you did. Why pay $40-50/mo for a business line in 2022? The world has changed, get …
With the calls, since it allows taking so many at once, that's great, but I would love it if there were call transcripts because sometimes I have 4 people on the line and can get confused or miss details. It can also be confusing when you put someone on hold and then go back to them. Also, I start talking after I hit the unhold button, but by default, I'm muted, so I have to manually unmute myself for them to hear me.
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Customer support do not respond properly if you are facing any compliance issue.
If any person in the organisation misbehaves with a customer and the customer raises a complaint to the concerned team, they suspend the organisation's entire
Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
8x8 Work is very good software for making communication easier. 8x8 Work is user friendly in use. 8x8 Work has excellent uptime. It provides HD voice quality even on mobile phone as well. 8x8 Work has excellent customer support. 8x8 customer support is knowledgeable they always resolve issues with 8x8 deep knowledge.
Because I think it's simple enough to use but could still use some adjustments. Some thing are maybe not as intuitive to me even though I am probably a mid power user? If I can recommend it, I would suggest you copy how Intercom is doing things, but this could be just personal and most people don't feel that way.
The 8x8 product is absolutely the best when it comes to this! I have had zero application errors or unplanned outages allowing me the opportunity to provide a constant source of reliable customer service to my members. I know this is something I can count on. Unlike the internet, it is subject to go down without warning
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".
The representative that arrived was very prompt and knowledgeable about the product and able to provide understandable instruction for how everything worked and what to be expected by us when using the product. They did not make me feel rushed or like they were ready to get the training over with
We had a third party implement and set up the system the way we wanted it - after that I do all changes or additions. The vendor was very knowledgeable and had it up and running in less than an hour.
All VOIP/UCASS systems have their quirks and issues, some are feature incomplete compared to others, some have poor service, some have poor UI, we selected 8x8 Work because it met the criteria for what we needed, but didn't fail in any major category, there are definitely improvements to be made to bring it up to par in some areas with other systems
Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls. Braze - we used it before for promo texts, we found it more confusing, harder to navigate and price was higher as well if I remember correctly. Whatsapp - problem is that you can't reach all USA customers using it.
The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
