8x8 Work vs. Sangoma Communications Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.6 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Sangoma Communications Platform
Score 8.8 out of 10
N/A
Sangoma's Communications Platform, including the former Switchvox and Business Voice+ from Star2Star, is a UCaaS system, allowing users to simplify communications down to one solution delivered on-premise, on cloud, or via hybrid deployment.N/A
Pricing
8x8 WorkSangoma Communications Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 WorkSangoma Communications Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 WorkSangoma Communications Platform
Top Pros
Top Cons
Features
8x8 WorkSangoma Communications Platform
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.3
371 Ratings
5% above category average
Sangoma Communications Platform
-
Ratings
Hosted PBX8.3207 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.863 Ratings00 Ratings
User templates8.4233 Ratings00 Ratings
Call reports8.4296 Ratings00 Ratings
Directory of employee names8.7334 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.6
419 Ratings
4% above category average
Sangoma Communications Platform
-
Ratings
Answering rules8.9377 Ratings00 Ratings
Call recording8.8327 Ratings00 Ratings
Call park8.9304 Ratings00 Ratings
Call screening7.6287 Ratings00 Ratings
Message alerts8.7365 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.5
306 Ratings
7% above category average
Sangoma Communications Platform
-
Ratings
Video conferencing8.3195 Ratings00 Ratings
Audio conferencing8.6265 Ratings00 Ratings
Video screen sharing8.6140 Ratings00 Ratings
Instant messaging8.4203 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
8.5
363 Ratings
7% above category average
Sangoma Communications Platform
-
Ratings
Mobile app for iOS8.3298 Ratings00 Ratings
Mobile app for Android8.7240 Ratings00 Ratings
Best Alternatives
8x8 WorkSangoma Communications Platform
Small Businesses
CloudTalk
CloudTalk
Score 8.8 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.8 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkSangoma Communications Platform
Likelihood to Recommend
8.4
(438 ratings)
10.0
(2 ratings)
Likelihood to Renew
9.9
(30 ratings)
-
(0 ratings)
Usability
8.9
(77 ratings)
-
(0 ratings)
Availability
8.9
(11 ratings)
-
(0 ratings)
Performance
9.0
(11 ratings)
-
(0 ratings)
Support Rating
9.7
(141 ratings)
9.0
(1 ratings)
In-Person Training
9.1
(3 ratings)
-
(0 ratings)
Online Training
8.8
(4 ratings)
-
(0 ratings)
Implementation Rating
8.9
(13 ratings)
-
(0 ratings)
Configurability
8.7
(9 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.6
(10 ratings)
-
(0 ratings)
Ease of integration
9.1
(7 ratings)
-
(0 ratings)
Product Scalability
8.6
(11 ratings)
-
(0 ratings)
Professional Services
8.7
(7 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(8 ratings)
-
(0 ratings)
Vendor pre-sale
8.5
(8 ratings)
-
(0 ratings)
User Testimonials
8x8 WorkSangoma Communications Platform
Likelihood to Recommend
8x8, Inc.
I love using it when I am working remotely. It allows me to do what I need to do without worrying about poor reception, and the app's features allow me to access everything I can while at my desk. It is very convenient and user-friendly. I used the service without the app for a while, and this is 1000% better!
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Sangoma
Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
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Sangoma
  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
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Cons
8x8, Inc.
  • Some of the line porting was more complicated and took longer than initially quoted
  • 10-15 minute delay in the email integration feature caused us to look for an alternative option for ticketing. We need the ability to reply to our customers instantly
  • SMS and fax included in the lower licenses tiers like many competitors do
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Sangoma
  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Sangoma
No answers on this topic
Usability
8x8, Inc.
I think this is a great platform, especially for larger organizations that either A) have a dedicated team member to oversee the product or B) can capitalize on available APIs to build the product into their systems. For small businesses, the lack of service and partnership negatively impacts usability when you can not utilize the product's full functionality.
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Sangoma
No answers on this topic
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Sangoma
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Sangoma
No answers on this topic
Support Rating
8x8, Inc.
We have had multiple negative experiences with our chat support, which has been non-responsive or failed to function as intended. In a particular incident, we encountered difficulty in receiving calls from a support call center, as it was unable to connect with our phones. Following several hours of back and forth, we were forced to resort to having them call our cell phone, but the issue remained unresolved. Even our 8x8 representative confirmed that they were aware of the inadequacies of their support service. I don't know if they provide varying levels of support to their larger clientele; however, our experience has consistently been subpar.
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Sangoma
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Sangoma
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
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Sangoma
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Sangoma
No answers on this topic
Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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Sangoma
I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Sangoma
No answers on this topic
Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Sangoma
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Sangoma
No answers on this topic
Return on Investment
8x8, Inc.
  • 8x8 has consistently performed well for our office, which allows us to focus on our work rather than having to fix it from time to time.
  • 8x8 hasn't significantly increased its cost since we started with it 5 years ago, which has been helpful.
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Sangoma
  • Ease of forwarding calls when out of office has been a life-saver.
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ScreenShots