Accelo vs OpenText Hightail

Likelihood to Recommend

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.

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Charles Fashana, MBA

COO (Chief Operating Officer)

19 IDEASMarketing & Advertising, 11-50 employees

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Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.

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Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician

Founder/CEO

Gig Gear LLCMusic, 1-10 employees

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Feature Rating Comparison

Accelo

OpenText Hightail

Task Management

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Accelo

OpenText Hightail

Notifications

Discussions

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Accelo

OpenText Hightail

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Timing Client Work: You are able to better manage your time on your clients.
Housing Client Info in one Area: You can view all you need for any given client in one area.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 1-10 employees

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It’s great for sending large-sized art files for print
It’s secure and files can be easily tracked
I like that it tells you how long it will take for the desired file to upload

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Saryia Green

Marketing Coordinator

3SI Security SystemsSecurity and Investigations, 201-500 employees

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Cons

Cumbersome processes - feels like tasks take longer than they should.
We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.

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Ryan Freeman

President

Strider Inc.Marketing and Advertising, 1-10 employees

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I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.

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Richard Peterson

Senior Digital Marketing Specialist

BroanBuilding Materials, 5001-10,000 employees

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Likelihood to Renew

Accelo 9.0

Based on 1 answer

Looking forward to seeing more refinement of features provided and upcoming features promised :)

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Brendon O'Sullivan

Managing Director

Bos Web SystemsInformation Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Accelo 7.4

Based on 4 answers

From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)

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Charles Fashana, MBA

COO (Chief Operating Officer)

19 IDEASMarketing & Advertising, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.

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Chris Osterhout

Vice President of Business Strategy

WSOLInternet, 11-50 employees

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We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.

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Lisa Moughan

Global Marketing / Corporate Communication Manager

3SI Security SystemsSecurity and Investigations, 201-500 employees

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Return on Investment

Helps with tracking prospects through the sales/marketing funnel
Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.

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Verified User

Professional in Marketing

Computer & Network Security Company, 51-200 employees

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Team members can view and give feedback on videos, which is very useful.
The storage really can't be overstated. It's great.
It's generally pretty affordable for how much you can host on their server.

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Sarah Bandy

Executive Director

Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

* Per Installation

Accelo Editions & Modules

Edition

Projects (Per Month on Annual Contract)	$39¹
Sales (Per Month on Annual Contract)	$39¹
Retainers (Per Month on Annual Contract)	$39¹
Service (Per Month on Annual Contract)	$39¹
ServOps (Per Month on Annual Contract)	$79¹

per user

Additional Pricing Details

ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

OpenText Hightail Editions & Modules

Edition

Lite	$0¹
Pro	$15²
Business	Custom²
Teams	$30³

100MB per file upload
per user, per month
per user/per month

Additional Pricing Details

Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

Rating Summary

Accelo

OpenText Hightail

Accelo

OpenText Hightail

Accelo

OpenText Hightail

Accelo

OpenText Hightail

Accelo

OpenText Hightail

Likelihood to Recommend

Accelo

OpenText Hightail

Feature Rating Comparison

Task Management

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Notifications

Discussions

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Accelo

OpenText Hightail

Cons

Accelo

OpenText Hightail

Likelihood to Renew

Accelo

OpenText Hightail

Support Rating

Accelo

OpenText Hightail

Alternatives Considered

Accelo

OpenText Hightail

Return on Investment

Accelo

OpenText Hightail

Screenshots

Accelo

OpenText Hightail

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Accelo Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

OpenText Hightail Editions & Modules

Edition

Additional Pricing Details

Rating Summary

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