What users are saying about
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35 Ratings
400 Ratings
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Score 8.8 out of 100

Robin

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35 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Accruent EMS Software is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Robin is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.2

Accruent EMS Software

92%
175 Ratings
8.6

Robin

86%
31 Ratings

Likelihood to Renew

8.9

Accruent EMS Software

89%
31 Ratings

Robin

N/A
0 Ratings

Usability

8.9

Accruent EMS Software

89%
16 Ratings
8.7

Robin

87%
9 Ratings

Availability

9.1

Accruent EMS Software

91%
5 Ratings

Robin

N/A
0 Ratings

Performance

3.7

Accruent EMS Software

37%
7 Ratings

Robin

N/A
0 Ratings

Support Rating

6.2

Accruent EMS Software

62%
31 Ratings
9.9

Robin

99%
22 Ratings

In-Person Training

6.5

Accruent EMS Software

65%
2 Ratings

Robin

N/A
0 Ratings

Online Training

7.3

Accruent EMS Software

73%
3 Ratings

Robin

N/A
0 Ratings

Implementation Rating

7.8

Accruent EMS Software

78%
40 Ratings

Robin

N/A
0 Ratings

Configurability

8.0

Accruent EMS Software

80%
167 Ratings

Robin

N/A
0 Ratings

Ease of integration

1.0

Accruent EMS Software

10%
3 Ratings

Robin

N/A
0 Ratings

Product Scalability

8.0

Accruent EMS Software

80%
161 Ratings

Robin

N/A
0 Ratings

Vendor post-sale

5.4

Accruent EMS Software

54%
2 Ratings

Robin

N/A
0 Ratings

Vendor pre-sale

6.1

Accruent EMS Software

61%
2 Ratings

Robin

N/A
0 Ratings

Likelihood to Recommend

Accruent

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
Read full review

Robin

Robin is my benchmark for room displays. It effectively does what it is meant to do without additional fluff. The default theme is more than you'll ever really need, but customization is available. I just really wish there was a simpler way to remove check-in requirements for events. I would always recommend them first for most situations, but my company has a special use case that Robin, or any other competitors for that matter, have not been able to achieve yet.
Read full review

Pros

Accruent

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
Read full review

Robin

  • The integration to GSuite calendars is fantastic. Very simple and straightforward.
  • The ability to customize the interface a very nice feature to have in Robin, as it offers you to allow the UI to reflect the vibe/brand of your company, and not force its own brand on you.
Read full review

Cons

Accruent

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
Read full review

Robin

  • Sometimes the Robin app on iPad loses Wi-Fi connectivity for a few seconds (Wi-Fi is 100% working) but reconnects itself - no big deal
  • Sometimes Robin Slack bot won't respond back to "what's available" but 99% it works ok
  • The earlier version of iPad app drained batter too quickly (it didn't save brightness setting) which was fixed and now works well
Read full review

Pricing Details

Accruent EMS Software

Starting Price

Editions & Modules

Accruent EMS Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Robin

    Starting Price

    Editions & Modules

    Robin editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Accruent

      Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
      Read full review

      Robin

      No answers on this topic

      Usability

      Accruent

      Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
      Read full review

      Robin

      Robin's UI is very well designed and modern which makes it a pleasure to use. Personally this a big factor for me enjoying a product and so I'm always happy to use Robin - moreover as a relatively new user the UI was quite quick to pick-up, whether that be using the online system or the Display app for rooms around the office.
      Read full review

      Reliability and Availability

      Accruent

      Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
      Read full review

      Robin

      No answers on this topic

      Performance

      Accruent

      The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
      Read full review

      Robin

      No answers on this topic

      Support Rating

      Accruent

      Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
      Read full review

      Robin

      I have rarely had to contact customer support, but when I have, they have provided quick answers to solve the problem I was having. The software is pretty easy to use and not too buggy, so I really haven't had the occasion to contact them needing support. And no users have ever had issues.
      Read full review

      In-Person Training

      Accruent

      we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
      Read full review

      Robin

      No answers on this topic

      Online Training

      Accruent

      It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
      Read full review

      Robin

      No answers on this topic

      Implementation Rating

      Accruent

      I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
      Read full review

      Robin

      No answers on this topic

      Alternatives Considered

      Accruent

      [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
      Read full review

      Robin

      Robin is the solution that was available to us. Unfortunately, we did not have time to go through the other solutions, given the pressure we were under. The experience is presented to us and we are enormously proud of the result. We can say that robin has a mixed approach (physical and digital), yet other platforms are sometimes only digital.
      Read full review

      Scalability

      Accruent

      Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
      Read full review

      Robin

      No answers on this topic

      Return on Investment

      Accruent

      • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
      • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
      • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
      Read full review

      Robin

      • We are able to know the available desks before going into an office.
      • We can easily see where our team members are seated.
      • Booking spaces before hand.
      • Have been able to eliminate the double booking of desks as well as conference rooms.
      Read full review

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