What users are saying about
58 Ratings
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Top Rated
859 Ratings
58 Ratings
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Score 6.3 out of 100

Zoho CRM

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Top Rated
859 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Zoho CRM ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software, Platform
  • Act! CRM and Zoho CRM are tied in 1 feature set: Customer Service & Support

Sales Force Automation

6.4

Act! CRM

64%
8.0

Zoho CRM

80%
Zoho CRM ranks higher in 6/9 features

Customer data management / contact management

9.4
94%
3 Ratings
8.4
84%
252 Ratings

Workflow management

7.5
75%
2 Ratings
8.0
80%
239 Ratings

Territory management

8.5
85%
2 Ratings
7.8
78%
178 Ratings

Opportunity management

8.4
84%
3 Ratings
8.3
83%
227 Ratings

Integration with email client (e.g., Outlook or Gmail)

3.5
35%
3 Ratings
7.8
78%
226 Ratings

Quote & order management

4.0
40%
1 Rating
7.8
78%
180 Ratings

Interaction tracking

7.2
72%
2 Ratings
8.0
80%
224 Ratings

Channel / partner relationship management

2.9
29%
2 Ratings
7.9
79%
170 Ratings

Contract management

N/A
0 Ratings
8.3
83%
181 Ratings

Customer Service & Support

7.4

Act! CRM

74%
7.4

Zoho CRM

74%
Act! CRM ranks higher in 2/3 features

Case management

5.2
52%
2 Ratings
7.6
76%
194 Ratings

Call center management

8.9
89%
2 Ratings
7.3
73%
157 Ratings

Help desk management

8.0
80%
1 Rating
7.5
75%
176 Ratings

Marketing Automation

5.1

Act! CRM

51%
8.4

Zoho CRM

84%
Zoho CRM ranks higher in 2/2 features

Lead management

5.1
51%
3 Ratings
8.5
85%
233 Ratings

Email marketing

5.1
51%
3 Ratings
8.3
83%
198 Ratings

CRM Project Management

4.0

Act! CRM

40%
8.2

Zoho CRM

82%
Zoho CRM ranks higher in 3/3 features

Task management

8.0
80%
2 Ratings
8.3
83%
225 Ratings

Billing and invoicing management

1.0
10%
1 Rating
8.1
81%
165 Ratings

Reporting

3.0
30%
2 Ratings
8.2
82%
217 Ratings

CRM Reporting & Analytics

4.5

Act! CRM

45%
8.2

Zoho CRM

82%
Zoho CRM ranks higher in 3/3 features

Forecasting

4.0
40%
2 Ratings
7.9
79%
196 Ratings

Pipeline visualization

4.1
41%
3 Ratings
8.2
82%
211 Ratings

Customizable reports

5.5
55%
2 Ratings
8.3
83%
223 Ratings

Customization

3.2

Act! CRM

32%
8.0

Zoho CRM

80%
Zoho CRM ranks higher in 4/4 features

Custom fields

7.4
74%
3 Ratings
8.5
85%
249 Ratings

Custom objects

2.0
20%
2 Ratings
8.1
81%
196 Ratings

Scripting environment

2.0
20%
1 Rating
7.6
76%
156 Ratings

API for custom integration

1.5
15%
2 Ratings
7.8
78%
180 Ratings

Security

8.0

Act! CRM

80%
8.7

Zoho CRM

87%
Act! CRM ranks higher in 1/2 features

Single sign-on capability

7.0
70%
1 Rating
8.6
86%
209 Ratings

Role-based user permissions

9.0
90%
2 Ratings
8.7
87%
234 Ratings

Integrations with 3rd-party Software

3.9

Act! CRM

39%
7.6

Zoho CRM

76%
Zoho CRM ranks higher in 2/2 features

Marketing automation

3.9
39%
3 Ratings
7.9
79%
188 Ratings

Compensation management

N/A
0 Ratings
7.3
73%
124 Ratings

Platform

5.1

Act! CRM

51%
7.9

Zoho CRM

79%
Zoho CRM ranks higher in 1/1 features

Mobile access

5.1
51%
3 Ratings
7.9
79%
210 Ratings

Social CRM

Act! CRM

Feature Set Not Supported
N/A
7.9

Zoho CRM

79%
Zoho CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
151 Ratings

Social engagement

N/A
0 Ratings
7.8
78%
144 Ratings

Attribute Ratings

  • Zoho CRM is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

5.3

Act! CRM

53%
18 Ratings
8.5

Zoho CRM

85%
283 Ratings

Likelihood to Renew

1.0

Act! CRM

10%
2 Ratings
8.8

Zoho CRM

88%
36 Ratings

Usability

6.6

Act! CRM

66%
7 Ratings
8.3

Zoho CRM

83%
179 Ratings

Availability

Act! CRM

N/A
0 Ratings
8.0

Zoho CRM

80%
4 Ratings

Performance

Act! CRM

N/A
0 Ratings
6.5

Zoho CRM

65%
4 Ratings

Support Rating

3.9

Act! CRM

39%
15 Ratings
8.2

Zoho CRM

82%
76 Ratings

In-Person Training

Act! CRM

N/A
0 Ratings
7.0

Zoho CRM

70%
2 Ratings

Online Training

Act! CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
6 Ratings

Implementation Rating

1.0

Act! CRM

10%
3 Ratings
8.2

Zoho CRM

82%
16 Ratings

Configurability

Act! CRM

N/A
0 Ratings
8.2

Zoho CRM

82%
128 Ratings

Contract Terms and Pricing Model

Act! CRM

N/A
0 Ratings
9.4

Zoho CRM

94%
22 Ratings

Ease of integration

Act! CRM

N/A
0 Ratings
7.9

Zoho CRM

79%
3 Ratings

Product Scalability

Act! CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
2 Ratings

Professional Services

Act! CRM

N/A
0 Ratings
8.5

Zoho CRM

85%
7 Ratings

Vendor post-sale

Act! CRM

N/A
0 Ratings
8.3

Zoho CRM

83%
3 Ratings

Vendor pre-sale

Act! CRM

N/A
0 Ratings
8.4

Zoho CRM

84%
3 Ratings

Likelihood to Recommend

ACT! LLC

Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
Read full review

Zoho Corporation

The default configuration has been useful from day one. It is easy to learn, and that facilitated rapid adoption. With a little effort, custom fields and formulas can be added to suit particular needs. It is also easy to define custom views and filters, which are "remembered" and available the next time you log on.
Read full review

Pros

ACT! LLC

  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
Read full review

Zoho Corporation

  • Provide a shared single source of Customer information (classic CRM)
  • Allow us to easily create automations relevant to each department's functionality
  • CRM allowed us to bring up each department separately using in-house designed views with easily created logic functionality applied to fields within each view
  • Build custom reports and dashboards starting with supplied off the shelf examples
Read full review

Cons

ACT! LLC

  • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
  • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
  • Reporting is difficult.
Read full review

Zoho Corporation

  • The availability of the case module in all versions. For a small company it is useful but the investment is high.
  • Although web forms are easy to implement, it is not so easy to adapt them to web design.
  • I would like the LinkedIn social network to be included
Read full review

Pricing Details

Act! CRM

Starting Price

$22 per month

Editions & Modules

Act! CRM editions and modules pricing
EditionModules
Essentials$221
Standard$402
Expert$553
Act! Premium - Basic$37.504
Select - Extra Features$795
Complete - Extra Features$1996
Advanced - Extra Features$3997

Footnotes

  1. per user, per month
  2. per user, per month
  3. per user, per month
  4. per user, per month (billed annually)
  5. per user, per month (billed annually)
  6. per user, per month (billed annually)
  7. per user, per month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For SaaS version, discount available for annual subscription.

Zoho CRM

Starting Price

$14 per month

Editions & Modules

Zoho CRM editions and modules pricing
EditionModules
Standard$14.001
Professional$23.002
Enterprise$40.003
Ultimate$52.004
Plus$57.005

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month
  4. Per User/Per Month
  5. Per User/Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $14.00

Additional Details

Pricing Info

Likelihood to Renew

ACT! LLC

There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Read full review

Zoho Corporation

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Read full review

Usability

ACT! LLC

Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!
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Zoho Corporation

Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
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Support Rating

ACT! LLC

There has been an ongoing problem with Google synchronisation which no one seems to be bothered about fixing, even though it clearly states on the website that the software synchronises with Google. When the customer-facing support team are on the phone, they are brilliant, it's the back-end development support which is severely lacking.
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Zoho Corporation

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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In-Person Training

ACT! LLC

No answers on this topic

Zoho Corporation

It was harder to learn when there were mostly real estate users in the room. We are sales solely.
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Online Training

ACT! LLC

No answers on this topic

Zoho Corporation

Online training is tough, but Zoho and their partners do a good job of explaining things.
Read full review

Implementation Rating

ACT! LLC

Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Read full review

Zoho Corporation

I feel like our implementation went smoothly, certainly better than I had expected. We did run into some issues (which is inevitable when you are implementing it inhouse rather than engaging an external team) but we were really happy with the quality of support we received from Zoho. Whenever we raised an issue to their support team, they either provided us the resolution on the spot or got back to us with an answer in a very acceptable time frame. We were also very happy with the amount of customization Zoho offered in setting up the CRM to the way we needed it to work. Lastly, training our users on it was a smooth experience as well. Zoho has a very detailed help section and their support team is always available.
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Alternatives Considered

ACT! LLC

ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.
Read full review

Zoho Corporation

Zoho is a much more inexpensive solution compared to Salesforce, yet it provides a lot of the same tools that the leading competitor provides. For us, it came down to the overall value of the product based on the final price to implement and use.
Read full review

Contract Terms and Pricing Model

ACT! LLC

No answers on this topic

Zoho Corporation

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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Professional Services

ACT! LLC

No answers on this topic

Zoho Corporation

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Return on Investment

ACT! LLC

  • It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
  • We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
  • Our ROI has increased at least 30%.
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Zoho Corporation

  • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
  • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
  • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
  • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
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