ActiveCollab vs Smartsheet

• Very nice interface for all user roles in the system.
• Effective notification of pending tasks and optimal management of the equipment.
• Organized work flow, productive tasks and correct execution.
• Creation of filters to better locate artifacts for daily use.

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• Organizing and editing of items
• Aggregated reporting of disparate sheet
• Many structured categories
• Flexible templates for many use cases

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• It is confusing when a review is made, before buying the product.
• It lacks animation and pleasant forms for the user.
• Does not allow effective communication when activities are reported. Since it does not provide a direct message chat.
• The reports that are generated are basic, they do not have personalization characteristics.

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• We have found that Excel and Google Docs "super users" get frustrated with some of the nuances of Smartsheet compared to their regular programs. Making sure that Smartsheet is not "just another tool" that our staff has to use, discussing the differences between Smartsheet and those programs, and explaining why we chose to use Smartsheet for a particular program, makes a huge difference in staff perception.
• A lot of front end planning and organization is needed for some of the larger projects in Smartsheet. It is best to start small and play in the software so you can learn how everything works, before developing a robust program Gantt and reporting system.
• Our organization has looked at expanding the use of Smartsheet to report consistently across our seven divisions. However, the dashboard functionality is not quite where we need it.

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• For T& M teams, it is very good tools not only to manage teams but billing & invoicing.
• we are able to generate invoices easily which earlier was a lot of headache & took lot of effort & time to do.
• Whenever we encounter any issue in using any feature of AC, we get lot of support from their support desk.
• Their customer service has been very responsive and helpful throughout.
• Task management is USP of AC. It supports active tracking of our daily tasks & serves reminder if we miss on the targets defined, this helping us keeping on track & meeting the customer SLA's.

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• Our staff efficiency has greatly increased. We serve about 20 internal customers who request mailing lists and reports 2-3 times a day. Our previous solution was a website that sent an email, but we didn't have a repository and my staff just had to manage her tasks using email, which was very inefficient. Now she uses SmartSheet to do recurring tasks, reminders, track hours per request, requester, etc.
• My staff meetings are shorter and deeper in content. Instead of reviewing all the projects, we talk about obstacles, challenges and successes!
• When we are SWAMPED, it makes it easier for me to justify balancing workloads, hiring temporary help, and paying overtime.
• I no longer have to micro-manage projects-I just setup a SmartSheet and check in as needed.
• The iPad app makes it easy for me to check in even when I'm not at my computer.

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