ActiveBatch from Advanced Systems Concepts in New Jersey is IT workload automation software.
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BigPanda
Score 7.5 out of 10
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BigPanda is designed to enable enterprise IT to intelligently automate and scale service operations to meet the complex demands of the modern datacenter. The vendor says their algorithmic service operations platform turns IT noise from fragmented clouds, teams, applications and monitoring tools into actionable insights to speed the resolution of IT incidents. Customers include Intel, Workday, News Corp, Macy’s and Cisco.
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PagerDuty
Score 8.6 out of 10
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PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.
When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management …
PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had …
Any large business or organisation that wants to manage their workload effectively and with the least amount of room for error might choose the ActiveBatch Automation tool. Being a consultant I feel that It aids in task automation and has the flexibility to change in response to varying company requirements. It helps to save huge time by doing all the repetitive tasks on daily basis. During the patching activity the schedulers can be stopped. It also help by alerting us if any system/job is down so that SLA can be saved. Overall ActiveBatch Automation stands as a dependable cornerstone for ensuring the seamless operation of our tasks.
If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.
PagerDuty is well-suited for teams or companies that need immediate response, such as production outages, server downtime, failed deployments, API failures, or critical infrastructure alerts. For example, if any company is doing work that requires immediate attention to any problem that arises due to a delay, it means the company loses money; PagerDuty would be the best fit for that company.
Businesses can use ActiveBatch to plan tasks based on parameters like frequency, dependencies, and the time of day. By automating typical actions like backups and data transfers, businesses can make sure that crucial operations go off without a hitch.
Multiple systems and apps can be used in complicated workflows that ActiveBatch can automate. For instance, it can automate a workflow for processing orders from beginning to end, from the customer order through inventory control and delivery through the processing of invoices and payments.
Files can be sent between many platforms and systems safely with ActiveBatch. Transfers to cloud-based storage systems like Amazon S3 and Microsoft Azure are also included in this. SFTP and FTP transfers are also included.
PagerDuty feels like something you can absolutely rely on... because in the rarest case where an alert is not acknowledged by the relevant agent, the alert automatically is escalated to our TL, which saves any possible errors or misses.
In terms of integration, I would rate it a 9.4 as it's absolutely seamless with Microsoft Teams or emails, ultimately resulting in a reduction of errors in work, which I greatly appreciate about PagerDuty.
In some cases, when an account requires input from multiple agents, PagerDuty makes sure to notify each of the relevant ones.
Other than this, sometimes when we have new joinings, it becomes easy for us to train them because every alert or response is recorded or logged. Because of this feature, we are able to check our past actions as well, so that a good feature about PagerDuty.
We can easily add new plans/jobs in our batch schedules. Also, coordination with reporting and QA jobs is simple to do. Building schedules, restarting jobs, triggering dependencies is easy to understand. The system is very stable and allows us to easily see overall processing times.
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
The workload automation solution is based on the specific needs of an organization, as well as the features, capabilities, and costs of various solutions. A thorough evaluation process and consideration of these factors can help ensure the selection of a solution that aligns with overall business objectives and meets the specific needs of the organization.
TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
I have not run numbers to determine hard impact, but a quick estimate is that at least one job is running for a average of about 6 hours per day - that 6 hours, if done by hand, would equate to about 30 - 40 hours per day (and in some cases, could not be duplicated manually, as the job repeats faster than a person could accomplish one cycle.)
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
