Adobe Acrobat vs. Epicor ECM

In my opinion there isn't a better document program that works with everyone. In a previous role; I had advocated for staff across departments to get Adobe Acrobat licenses because they kept sending every little thing to me since I had the main Adobe license. It really made their departments (sales & finance) run much smoother for a very minimal cost.

Incentivized

It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.

Incentivized

• It is easy to sign and send a document.
• It makes it easy to scan and save a document.
• It is easy to add text to any document.
• You can create an editable PDF form for others to complete based on the questions you include.
• You can create and send a secure document to a client for their signature.
• It is easy to add photos to any document.

Incentivized

• Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
• We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
• The functionalities are straight forward, so it is not hard to use the docStar system.

Incentivized

• I wish the backward compatibility was a little more friendly. PDFLyer had to be updated sooner that we would like when we updated from Adobe 2017 to Adobe 2026.
• I wish it had list processing like Excel where it could remove duplicates, change formatting, etc.
• Sometimes after an update we lose our plugins and have to restablish the connection to the plugin or reinstall.

Incentivized

• Cost is an issue, pricey for what it's essentially glorified cloud storage.
• No ability to lookup vehicles by stock number or phone number.

Incentivized

Adobe Acrobat works seamlessly with the other Adobe products we use that are industry-standard. We will certainly continue to use Adobe InDesign, Photoshop, and Illustrator, meaning it will always be convenient to work seamlessly with Adobe Acrobat for our organization. We are happy with the performance of Acrobat and it's meets our expectations.

Incentivized

I would say overall, the product is great and as someone who has used it for many years now, I'm quite familiar with the ins and outs of the application. However, we found that when users were shown it for the first time and a bit after, they would feel a bit overwhelmed by the options and what everything meant. I think the UI could be simplified or an option to have a simplified mode and an advanced mode added.

Incentivized

We have not had availability issues with Adobe Acrobat, or at least none that I am personally aware of. Some may encounter crashes of the software during outages of electricity in their city or neighborhood, which no one can plan for, but with generators in our organization, we have been lucky not to have outages

Incentivized

One of the best features of Adobe Acrobat is its speed and stability. When dealing with massive multi-page files, having to reload a crashed program over and over again would slow down progress unnecessarily. And expanding on that, having the table of contents generated allows me to skip to different pages with ease, a necessary feature with exceptionally long files. word searches are even more helpful with text recognition.

Incentivized

For a while, Acrobat DC crashed pretty frequently. I contacted Adobe Acrobat support about the problem. At first support was unable to provide a solution. After about a month Adobe's software engineers provided a fix. I just wish it had taken less than a month to solve the problem.

Incentivized

Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.

Incentivized

Answered basic questions.

Incentivized

I was not involved with the implementation process, so I cannot answer this question. However, when it was installed on my computer system, they did so virtually. I just sat there while they took control of my computer over the network and watch them install it, lickety split

Incentivized

Adobe Acrobat has the most premium features that other software can't offer. The seamless UI is consistent on any device, and the ease of use. The security and the advanced AI features are what you won't get on any other platforms or apps.

Incentivized

A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system

Incentivized

I am not responsible for sales or purchasing

Incentivized

I find that many users aren't aware of many features of the software they use, nor may they be comfortable with learning multiple-step processes. For the simplest of PDF purposes (scanning, downloading, exporting), it gets a thumbs-up. For anything involving electronic signatures, meh--causes eyes to glaze over, or forgetting what all is involved.

Incentivized

• Definitely a positive ROI when I can receive clear notes/direction on edits for a PDF via Acrobat's comment system, rather than chicken scratch on a printed document.
• The ability to password-protect my PDFs so I can make sure only the workforce I want to see the information has been priceless!
• As I mentioned before, a huge positive impact is the ability to edit PDFs without having to return to the original file's native software.

Incentivized

• We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.

Incentivized