Adobe Commerce vs. Searchspring

Primarily B2C focused, I think that the B2B features are increasing but the core focus of the platform (and Magento) is really consumer-based. That said, if you are looking for the fastest time to market with minimal investment option then Adobe Commerce is likely not the option that 9 out of 10 people would opt for nowadays.

Incentivized

Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.

Incentivized

• The ease of use with page builder requiring no developer skills to maintain most of our pages.
• The catalog is straightforward and easy to use and having the ability to update pricing and other key pieces based on customer group is very helpful.
• Many of the extensions Adobe Commerce has help us to do what we need to do more quickly without a great deal of development efforts and cost.

Incentivized

• SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
• SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
• SearchSpring can account for misspellings and typos in the search bar by using search customizations.

Incentivized

• Magento Commerce Cloud can be complicated to develop for. In our field, it has been a struggle at times to find qualified developers.
• Our merchandising team sees performance issues from time to time. Updating a product and waiting for the change to clear the queue can take up to an hour in some situations.
• Because of the incredible amount of features that Magento Commerce Cloud offers, training new employees to use Magento takes a long time.

Incentivized

• Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
• Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).

Incentivized

It has the best overall price point. It is super cheap and the connection between our ERP system is unmatched by any other Ecommerce sites we have talked with. We honestly can't get this level of complex customization without having to spend a fortune somewhere else. It is able to do everything we need it to do for the right price.

Incentivized

Being unable to store quotes for later was annoying. People called up expecting to pay there and then, and having to place them on hold whilst you added items to the basket and input all their customer information in was annoying for them and us, making us look unprofessional.

Incentivized

The technical service was impeccable. They were on point and were very knowledgeable.

We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.

Incentivized

Great value for an flexible, open source platform.

Magento Commerce was previously put into place and used right when I came onboard. We used it for quite some time, but ultimately the need for our company's specific customizations became too difficult to manage during core updates. We specifically needed a more specialized way of calculating shipping, connecting with our 3PL's inventory API, managing specialized discounts and codes, and even the way we showcased information on the product pages.

Incentivized

Nextopia’s features were on par or better than consideration set at a lower cost and with an easier implementation. Contract terms were also more favorable.

Incentivized

• Great for SEO. We have been able to build out a huge number of highly targeted pages on the site that have propelled our SEO to the next level
• Magento plugs in with many third party tools including ERP's, CRM's, shipping tools. It is a core part of our tech stacks and has allowed us to improve our capabilities as a business.
• Has enabled us to provide a best in class web experience for our customers. We are constantly expanding the capabilities of Magento and to improve sales and grow our business.

Incentivized

• Increased our site search speed.
• Increased conversion rate.
• Increase in sales by boosting best sellers and relevant items throughout the year.

Incentivized