Adobe Experience Manager

Top Rated
147 Ratings

Salesforce Commerce Cloud

Top Rated
87 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

Salesforce Commerce Cloud

Top Rated
87 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Adobe Experience Manager

It is very well suited for large websites and clients with multiple properties where some data is shared. I would not recommend it for smaller websites as the overheard would be too much for small clients and basic websites.
Mike Plant profile photo

Salesforce Commerce Cloud

In the case of a typical internet retailer, my recommendation would be much higher. However, anyone in a unique vertical that requires extensive customization is going to find Demandware extremely challenging to work with. Moreover, the prevailing attitude at Demandware seems to be "one size fits all". I've solved many of my problems with Demandware through my own tenacity. I would never suggest Demandware to a business with any complicated needs, or one dependent on non-technical marketers to maintain the platform.
William Van Fleet profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
Salesforce Commerce Cloud
Role-based user permissions
Adobe Experience Manager
8.1
Salesforce Commerce Cloud

Platform & Infrastructure

Adobe Experience Manager
7.7
Salesforce Commerce Cloud
API
Adobe Experience Manager
7.5
Salesforce Commerce Cloud
Internationalization / multi-language
Adobe Experience Manager
7.9
Salesforce Commerce Cloud

Web Content Creation

Adobe Experience Manager
7.1
Salesforce Commerce Cloud
WYSIWYG editor
Adobe Experience Manager
8.3
Salesforce Commerce Cloud
Code quality / cleanliness
Adobe Experience Manager
6.9
Salesforce Commerce Cloud
Admin section
Adobe Experience Manager
7.2
Salesforce Commerce Cloud
Page templates
Adobe Experience Manager
6.9
Salesforce Commerce Cloud
Library of website themes
Adobe Experience Manager
5.8
Salesforce Commerce Cloud
Mobile optimization / responsive design
Adobe Experience Manager
8.0
Salesforce Commerce Cloud
Publishing workflow
Adobe Experience Manager
7.8
Salesforce Commerce Cloud
Form generator
Adobe Experience Manager
6.0
Salesforce Commerce Cloud

Web Content Management

Adobe Experience Manager
6.2
Salesforce Commerce Cloud
Content taxonomy
Adobe Experience Manager
7.2
Salesforce Commerce Cloud
SEO support
Adobe Experience Manager
6.9
Salesforce Commerce Cloud
Bulk management
Adobe Experience Manager
5.4
Salesforce Commerce Cloud
Availability / breadth of extensions
Adobe Experience Manager
6.5
Salesforce Commerce Cloud
Community / comment management
Adobe Experience Manager
5.3
Salesforce Commerce Cloud

Online Storefront

Adobe Experience Manager
Salesforce Commerce Cloud
7.4
Product catalog & listings
Adobe Experience Manager
Salesforce Commerce Cloud
6.9
Product management
Adobe Experience Manager
Salesforce Commerce Cloud
7.7
Bulk product upload
Adobe Experience Manager
Salesforce Commerce Cloud
8.1
Branding
Adobe Experience Manager
Salesforce Commerce Cloud
7.8
Mobile storefront
Adobe Experience Manager
Salesforce Commerce Cloud
7.4
Product variations
Adobe Experience Manager
Salesforce Commerce Cloud
7.1
Website integration
Adobe Experience Manager
Salesforce Commerce Cloud
8.5
Visual customization
Adobe Experience Manager
Salesforce Commerce Cloud
6.7
CMS
Adobe Experience Manager
Salesforce Commerce Cloud
6.0

Online Shopping Cart

Adobe Experience Manager
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
Adobe Experience Manager
Salesforce Commerce Cloud
6.2
Checkout user experience
Adobe Experience Manager
Salesforce Commerce Cloud
6.5

Online Payment System

Adobe Experience Manager
Salesforce Commerce Cloud
7.2
eCommerce security
Adobe Experience Manager
Salesforce Commerce Cloud
7.2

eCommerce Marketing

Adobe Experience Manager
Salesforce Commerce Cloud
7.2
Promotions & discounts
Adobe Experience Manager
Salesforce Commerce Cloud
6.5
Personalized recommendations
Adobe Experience Manager
Salesforce Commerce Cloud
7.3
SEO
Adobe Experience Manager
Salesforce Commerce Cloud
7.6

eCommerce Business Management

Adobe Experience Manager
Salesforce Commerce Cloud
7.2
Multi-site management
Adobe Experience Manager
Salesforce Commerce Cloud
7.7
Order processing
Adobe Experience Manager
Salesforce Commerce Cloud
7.0
Inventory management
Adobe Experience Manager
Salesforce Commerce Cloud
7.6
Shipping
Adobe Experience Manager
Salesforce Commerce Cloud
6.9
Custom functionality
Adobe Experience Manager
Salesforce Commerce Cloud
6.9

Pros

  • Media library and asset management is simplified, separating storage and also allowing developers to manage the workflow of the publishing process.
  • No addition of API services are required, using the same requests and data access layer for both front end and back end development simplifies the project lifecycle.
  • Duplicating code is easy, developers can simply copy components and reuse or rework for each use case.
Mike Plant profile photo
  • Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
  • I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
  • Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
  • I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.
Peter Kowalczyk profile photo

Cons

  • Styling the front-end of the author interface can sometimes be challenging. Built in styles and HTML can be overwhelming until you get used to it. Having a less intrusive author output or defining a standard output per site could speed development.
  • Documentation is often outdated, keeping docs up to date and readily available is needed.
  • The local build process is slow and takes a lot of space. Reducing the overhead with local testing would be great!
Mike Plant profile photo
  • The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
  • The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
  • The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
  • Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.
Peter Kowalczyk profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
Salesforce Commerce Cloud7.8
Based on 10 answers
Personally, I am not aware of Demandware's feature roadmap for the next 2-3 years. Bringing this awareness to the industry will help boost confidence.
ASHISH PACHAURI profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

We selected Adobe CQ mostly for the ease of page authoring in brought to our non-technical staff. Powerful and simple UI widgets made it very simple for our merchandiser to create, edit and publish new pages. It also allowed us to customize those widgets to fit their needs while keeping the same clean experience. We also saw a plus in the ability to run activation workflows based on our own organization hierarchy, which helped make sure the right pages were exposed to the right eyes before going live. Overall, it was the mixture of user-friendliness of the authoring interface with the robustness of the technology stack that convinced us to go with CQ.
Fernando Galeano profile photo
I haven’t found any alternative to Saleforce that might come close to suiting the business well.
Spencer Lewis profile photo

Return on Investment

  • AEM implementation increased employee efficiency as users can drag and drop components and do in place editing. If you have a clear use case for targeting you can achieve those effectively.
Shishir Srivastava profile photo
  • Tracking opportunities
  • Keeping up with leads
Spencer Lewis profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details