Top Rated
150 Ratings
Top Rated
93 Ratings
Top Rated
150 Ratings
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Score 7.9 out of 101
Top Rated
93 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

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Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
Diana Williams profile photo

Salesforce Commerce Cloud

Creating a report that encompasses each of the metrics you’re tracking has really been key for the business. Connect that with the ability to string contacts to leads and monitor opportunities in the pipeline - it makes this a must-have once you get started.
Spencer Lewis profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
Salesforce Commerce Cloud
Role-based user permissions
Adobe Experience Manager
8.2
Salesforce Commerce Cloud

Platform & Infrastructure

Adobe Experience Manager
7.6
Salesforce Commerce Cloud
API
Adobe Experience Manager
7.5
Salesforce Commerce Cloud
Internationalization / multi-language
Adobe Experience Manager
7.7
Salesforce Commerce Cloud

Web Content Creation

Adobe Experience Manager
7.0
Salesforce Commerce Cloud
WYSIWYG editor
Adobe Experience Manager
8.2
Salesforce Commerce Cloud
Code quality / cleanliness
Adobe Experience Manager
7.0
Salesforce Commerce Cloud
Admin section
Adobe Experience Manager
7.5
Salesforce Commerce Cloud
Page templates
Adobe Experience Manager
6.9
Salesforce Commerce Cloud
Library of website themes
Adobe Experience Manager
5.5
Salesforce Commerce Cloud
Mobile optimization / responsive design
Adobe Experience Manager
7.0
Salesforce Commerce Cloud
Publishing workflow
Adobe Experience Manager
8.0
Salesforce Commerce Cloud
Form generator
Adobe Experience Manager
6.3
Salesforce Commerce Cloud

Web Content Management

Adobe Experience Manager
6.1
Salesforce Commerce Cloud
Content taxonomy
Adobe Experience Manager
6.6
Salesforce Commerce Cloud
SEO support
Adobe Experience Manager
6.5
Salesforce Commerce Cloud
Bulk management
Adobe Experience Manager
6.1
Salesforce Commerce Cloud
Availability / breadth of extensions
Adobe Experience Manager
6.1
Salesforce Commerce Cloud
Community / comment management
Adobe Experience Manager
5.4
Salesforce Commerce Cloud

Online Storefront

Adobe Experience Manager
Salesforce Commerce Cloud
7.3
Product catalog & listings
Adobe Experience Manager
Salesforce Commerce Cloud
6.9
Product management
Adobe Experience Manager
Salesforce Commerce Cloud
7.5
Bulk product upload
Adobe Experience Manager
Salesforce Commerce Cloud
8.1
Branding
Adobe Experience Manager
Salesforce Commerce Cloud
7.8
Mobile storefront
Adobe Experience Manager
Salesforce Commerce Cloud
7.4
Product variations
Adobe Experience Manager
Salesforce Commerce Cloud
7.1
Website integration
Adobe Experience Manager
Salesforce Commerce Cloud
8.5
Visual customization
Adobe Experience Manager
Salesforce Commerce Cloud
6.7
CMS
Adobe Experience Manager
Salesforce Commerce Cloud
5.9

Online Shopping Cart

Adobe Experience Manager
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
Adobe Experience Manager
Salesforce Commerce Cloud
6.1
Checkout user experience
Adobe Experience Manager
Salesforce Commerce Cloud
6.5

Online Payment System

Adobe Experience Manager
Salesforce Commerce Cloud
7.1
eCommerce security
Adobe Experience Manager
Salesforce Commerce Cloud
7.1

eCommerce Marketing

Adobe Experience Manager
Salesforce Commerce Cloud
7.1
Promotions & discounts
Adobe Experience Manager
Salesforce Commerce Cloud
6.5
Personalized recommendations
Adobe Experience Manager
Salesforce Commerce Cloud
7.3
SEO
Adobe Experience Manager
Salesforce Commerce Cloud
7.6

eCommerce Business Management

Adobe Experience Manager
Salesforce Commerce Cloud
7.2
Multi-site management
Adobe Experience Manager
Salesforce Commerce Cloud
7.6
Order processing
Adobe Experience Manager
Salesforce Commerce Cloud
7.2
Inventory management
Adobe Experience Manager
Salesforce Commerce Cloud
7.4
Shipping
Adobe Experience Manager
Salesforce Commerce Cloud
6.9
Custom functionality
Adobe Experience Manager
Salesforce Commerce Cloud
6.9

Pros

  • Allows non-technical staff to author and publish content by focusing on the content itself and the needs of a given campaign instead of technical implementations.
  • Content workflows allow varying degrees of complexity for content review and quality assurance before providing approvals on any piece before going live.
  • Development teams can build very robust and complex component for handling virtually all posible needs: from integrating back-end web services to UI Widgets for content authoring; from multisite suites to multi-language components, CQ can handle it all thanks to the power of Java and the flexibility of Sling and JCR.
  • Easy to scale for high-traffic sites and thanks to the Publisher/Dispatcher infrastructure, very flexible for caching and load balancing.
Fernando Galeano profile photo
  • Reporting and analytics
  • Database management for client lists
  • Organize information and previous interactions
Spencer Lewis profile photo

Cons

  • Searching for and organizing images can be a clunky experience.
  • Standard components frequently do not meet our needs. New components must constantly be in production to run what I usually consider pretty standard functionality.
  • Steep learning curve for people not used to web design or development. Not intuitive at all levels.
No photo available
  • Click to call
  • Automatically queuing calls
Spencer Lewis profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
I'll continue to use this product for many years. Adobe is making it clear they are taking customer feedback seriously and there continues to be growing demand for Adobe CQ implementations. As a developer, I find that there is still lots of room in this platform to try new techniques and really keep our implementations up to par with the latest standards.
Curtis Mortensen profile photo
Salesforce Commerce Cloud7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
Salesforce Commerce Cloud9.0
Based on 3 answers
The support team assistance is always a great help for developers as well retailers in any case to control the things to not lead into problems.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

We selected Adobe CQ mostly for the ease of page authoring in brought to our non-technical staff. Powerful and simple UI widgets made it very simple for our merchandiser to create, edit and publish new pages. It also allowed us to customize those widgets to fit their needs while keeping the same clean experience. We also saw a plus in the ability to run activation workflows based on our own organization hierarchy, which helped make sure the right pages were exposed to the right eyes before going live. Overall, it was the mixture of user-friendliness of the authoring interface with the robustness of the technology stack that convinced us to go with CQ.
Fernando Galeano profile photo
I haven’t found any alternative to Saleforce that might come close to suiting the business well.
Spencer Lewis profile photo

Return on Investment

  • I am not involved in the acquisition part of AEM as the client was the one involved in that decision.
Vanessa Suarez profile photo
  • Efficiency in managing products and promotions
Bill Saffold profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details