ADP Comprehensive Services is an outsourced execution centered around strategic guidance. Customers can choose one, some or all areas of managed services across HR, talent, benefits administration and payroll, and ADP's HR specialists will work with customers on processes, goals and other opportunities.
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AHEAD
Score8 out of 10
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AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation. AHEAD was founded in 2007 and in 2019 merged with Sovereign Systems, and Data Blue. The services formerly available under those brands is now available from AHEAD, LLC.
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OneSource Virtual
Score9.9 out of 10
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OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.
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Pricing
ADP Comprehensive Services
AHEAD
OneSource Virtual
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP Comprehensive Services
AHEAD
OneSource Virtual
Free Trial
No
No
No
Free/Freemium Version
No
No
No
Premium Consulting/Integration Services
No
No
No
Entry-level Setup Fee
No setup fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
ADP Comprehensive Services
AHEAD
OneSource Virtual
Considered Multiple Products
ADP
No answer on this topic
AHEAD (formerly Sovereign Systems + Data Blue)
No answer on this topic
OneSource Virtual
Verified User
Chose OneSource Virtual
I like that OneSource Virtual has access to our database and can help us however it is needed. [Whereas] other companies we looked at do not touch our system.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The skillset of the representatives is all over the place. You may get two different answers to the same question depending on who you speak with. There seems to be high turnover with the payroll rep, ours keeps changing sometimes without notice. Our HR business partner has been the same for over a decade and she is great.
They are easily our go to company for anything revolving around VMware suite, whether that is infrastructure related, automation related, or monitoring related. It's a no brainier to get their assistance with a lot of tasks as they can competently implement complex designs. Also on the storage architecture side they are great. I'm sure there is much more but for my team we mainly leverage them in these areas.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The provided pre-req documentation was thorough and well thought out, making it easy to jump into the project.
The design session to gather our requirements was very helpful, Sovereign's familiarity with the vRealize product line along with diagramming our desired layout confirmed our decision to bring in assistance with the project.
When we ran into some issues with Sovereign's custom code their development team was on top of it and solved the issue in a matter of a few days.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
[OneSource Virtual] offers an array of on-demand webinars
At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The file feeds that go over to the carriers. We are constantly finding errors on employee benefits. We consistently have to "babysit" to catch errors.
The cases under the support section. They're difficult to read and ADP Comprehensive Services can be very slow to respond. If we call the MyLife Advisors, we typically get someone who isn't even in this country and can not answer our questions.
When an ADP Comprehensive Services rep has to go into the system and "fix" something, or when there is an update, it seems like more errors are created in another area.
Coordination of product orders with the vendor although I think the vendor is the bigger issue. Insuring delivery time frames are met is of great importance with these kinds of projects.
Communication between scheduled project meetings. There could be more contact between meetings.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We receive far too many emails from our cases. They send three just to start with.
Better knowledge of the tax deferrals due to Covid19.
A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Most of the time, we receive a response to a new ticket within a few hours. Occasionally, a ticket with the payroll tax team would fall through the cracks and take several days before it was acknowledged. This issue has gotten better since we had a meeting and discussed the expectations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Having extensive pre-implementaton dialogue really made the process much smoother. We had most of our bases covered and were ready for the equipment installation/implementation, except for the previously mentioned network configuration issues that arose.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Leveraging OneSource Virtual's garnishment processing services reduced overheard and allowed me to repurpose a position I had in my department just for processing garnishments.
Not having to push tax files to the vendor is a huge time savings as well-we would spend all day producing files to push over to our previous vendor.
Ease of processing our Canadian payroll-we are done with payroll in 1 hour.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
