AHEAD vs. OneSource Virtual

They are easily our go to company for anything revolving around VMware suite, whether that is infrastructure related, automation related, or monitoring related. It's a no brainier to get their assistance with a lot of tasks as they can competently implement complex designs. Also on the storage architecture side they are great. I'm sure there is much more but for my team we mainly leverage them in these areas.

Incentivized

OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.

Incentivized

• The provided pre-req documentation was thorough and well thought out, making it easy to jump into the project.
• The design session to gather our requirements was very helpful, Sovereign's familiarity with the vRealize product line along with diagramming our desired layout confirmed our decision to bring in assistance with the project.
• When we ran into some issues with Sovereign's custom code their development team was on top of it and solved the issue in a matter of a few days.

Incentivized

• [OneSource Virtual] offers an array of on-demand webinars
• At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
• I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services

Incentivized

• Coordination of product orders with the vendor although I think the vendor is the bigger issue. Insuring delivery time frames are met is of great importance with these kinds of projects.
• Communication between scheduled project meetings. There could be more contact between meetings.
• Provide a customer portal for project tracking.

Incentivized

• We receive far too many emails from our cases. They send three just to start with.
• Better knowledge of the tax deferrals due to Covid19.
• A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.

Incentivized

We just renewed our contract and increased the number of hours.

Incentivized

Have had no issues with getting what we need from this service

Incentivized

Most of the time, we receive a response to a new ticket within a few hours. Occasionally, a ticket with the payroll tax team would fall through the cracks and take several days before it was acknowledged. This issue has gotten better since we had a meeting and discussed the expectations.

Incentivized

I would not call it training, rather would call it knowledge transfer.

Incentivized

Having extensive pre-implementaton dialogue really made the process much smoother. We had most of our bases covered and were ready for the equipment installation/implementation, except for the previously mentioned network configuration issues that arose.

Incentivized

I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless.

Incentivized

The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.

Incentivized

• Leveraging OneSource Virtual's garnishment processing services reduced overheard and allowed me to repurpose a position I had in my department just for processing garnishments.
• Not having to push tax files to the vendor is a huge time savings as well-we would spend all day producing files to push over to our previous vendor.
• Ease of processing our Canadian payroll-we are done with payroll in 1 hour.

Incentivized