RUN Powered by ADP® vs. CharlieHR

RUN Powered by ADP has proven very flexible with creating a salary for certain hourly staff who have repeating hours so hours do not have to be input each payroll. Also, some staff earn pto like full time staff though they do not work full time. Creating these categories, inputting and tracking is easy. Separating the hours worked from the pto area would make things more clear.

Incentivized

As a part-time employee, it would be better if I was able to book leave on an hourly basis. Also, to be able to set up two leave types, paid and unpaid, and accrue lieu time.

Incentivized

• Payroll - special categories, pay circumstances, and tracking.
• Onboarding - the ease of getting your team in the know.
• Workers Compensation - not having to do the reconciliation!
• State specific mandatory training for our staff - done through the APP!
• Record keeping - tracking PLAWA, Vacations.
• The many ways you can stay connected - the Podcasts, Advisory Circle, and webinars are fabulous.

Incentivized

• Ensures personal requests are not lost in email
• Makes managing leave days easier
• Provides a standard UI for all

Incentivized

• When processing bonuses, it would be nice to have a NET pay selection, in addition to the GROSS pay selection.
• I receive WAY too many emails asking me to purchase additional services, including some that we already have through ADP.
• I receive(d) daily requests for our Section 125 Compliance documentation, which I sent over four times to each different individual who requested them. ADP "mentioned" they'd charge us $350 for this compliance plan, even though we have it and proved it by submitting the "required submission" of the policy multiple times. It's very frustrating, and it causes me to worry about (A), the validity of the request and (B) ADP's recordkeeping, since they can't keep up with the document I've sent multiple times.

Incentivized

• Better ability to manage leave for part time / pro rata employees
• Links to other HR apps such as free agent
• Management of unpaid leave allowance as well as paid.

Incentivized

It is much better than the payroll system I used previously. The integrations that RUN has for on-boarding new hires are very convenient when they work properly. It saves a tremendous amount of time being able to email a link to new employees that allows them to enter much of their own demographic information. Payroll feature alerts me when someone's pay is significantly less or more than usual.

Incentivized

I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!

Incentivized

We've had very little issue with RUN availability, only a couple times there were outages when least expected which occurred on our actual payroll due date

Incentivized

ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.

Incentivized

I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of

Incentivized

they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.

Incentivized

very easy to learn i think it took maybe one payroll to have it down and we were up and running

Incentivized

Make sure there's plenty of time between payrolls for the implementation and be sure to test all the manually inputted fields.

Incentivized

RUN Powered by ADP® is stronger than QuickBooks Online for payroll and HR because it offers advanced HR tools (job postings, compliance support, employee handbooks), friendly, extended hours live support, and integration with numerous platforms. QuickBooks focuses mainly on payroll/accounting, while ADP provides broader HR capabilities, scalability, and compliance expertise along with extensive training.

Incentivized

Both the above work in different ways and provide different services to CharlieHR, although if we could use a single app for all, that would be better.

Incentivized

Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.

Incentivized

• I will say ADP in general is not cheap, I think the cost to implement and use RUN Powered by ADP® is higher than some of the other products out there
• I like the fact that RUN Powered by ADP® can handle payroll deductions for other vendors easily (401k, Insurance plans)
• Wish we would use RUN Powered by ADP® more when it comes to job costing - trying to determine if a job we are managing is profitable or not

Incentivized

• Easier to track leave taken and left
• Still need greater flexibility for leave types
• Need to be able to book leave by the hour

Incentivized