What users are saying about

ADP RUN

Top Rated
169 Ratings

Gusto

Top Rated
48 Ratings

ADP RUN

Top Rated
169 Ratings
Score 6.9 out of 101

Gusto

Top Rated
48 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

ADP RUN

RUN is good for companies that don't have a dedicated team for payroll and human resources. Everything you need can be found within the platform, including recruiting, forms and templates. If you don't want to take the time to add employees to the system, you can simply enter their name and email and turn it over to them to enter their info. Employees have access to their check stubs and can adjust their taxes, etc. on their own, saving the employer time and overhead. I don't believe that the platform is ideal for companies who have zero experience with payroll, as I believe having a dedicated representative for questions is more beneficial in those scenarios, but anyone who has done it for a few years should find the platform ideal and user-friendly.
Kristy Guell profile photo

Gusto

With how our management team is using Gusto, it appears that it's great as a tool to track payroll and allow employees to print out paystubs and other payroll documents. However, it doesn't look like it's well suited to see health insurance plan info, submit time off requests or other HR abilities.
Jared DeLong profile photo

Feature Rating Comparison

Payroll Management

ADP RUN
8.4
Gusto
9.9
Pay calculation
ADP RUN
9.1
Gusto
10.0
Support for external payroll vendors
ADP RUN
6.8
Gusto
9.5
Benefit plan administration
ADP RUN
7.9
Gusto
10.0
Direct deposit files
ADP RUN
9.1
Gusto
10.0
Salary revision and increment management
ADP RUN
8.9
Gusto
10.0
Reimbursement management
ADP RUN
8.9
Gusto
9.7

Pros

  • The key strength of ADP's Run is the simplicity of their web portal. Site navigation is easy thanks to large Icons and clearly described links. Every feature seems to be accessible within 2 to 3 clicks.
  • ADP's support is very helpful. I have called in a few times and the wait is never long to reach a support rep. The support has been able to address any issues I've had in a timely manner and will stay on the line to walk through steps until I am comfortable with them.
  • The sales reps are great. They did a great job of walking through the features and comparing them to my current provider. They came onsite to help with the transition to ADP, and even came to walk us through the first couple payrolls to make sure all the steps were understood.
Robert Simeral profile photo
  • Gusto is very user-friendly in terms of employee onboarding - you simply enter some very basic information and the employee enters all of their personal details themselves.
  • Running payroll is quite simple as well, it guides you every step of the way, and you also have the option to pause in your payroll processing and return to finish at a later time. And if you do make a mistake you can always cancel the payroll run and start over as long as you do it before the deadline.
  • Setting up paid time off is quite simple and you can use Gusto not only to track paid time off but also for requesting and approving of time off as well.
Lauri Paxton profile photo

Cons

  • One feature that would be useful is a recall option when submitting payroll. An option to redo a payroll within 30 minutes of submitting would be a useful feature that would cut back on the chances of making a mistake.
Robert Simeral profile photo
  • I don't personally like to use the tweet or Facebook share buttons. As much as our jobs are a part of our lives, I don't think it is necessary to tweet about how I 'get paid for doing what I love' . I LOVE gusto and I LOVE the fun facts in the payroll emails, I just don't want to share them!
  • For some reason, our org. uses both Gusto and Zenefits. I'm pretty sure we could use just Gusto, but there must be a feature that Zenefits has that we need.
  • I can't think of anything else I would improve given Gusto's current scale and the size of our organization.
Becky Jewell Laughton profile photo

Likelihood to Renew

ADP RUN9.1
Based on 2 answers
ADP is a great service that saves us time and money in supporting our payroll operations.
Vernon Fuller profile photo
Gusto8.0
Based on 1 answer
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Lauri Paxton profile photo

Support

ADP RUN8.6
Based on 2 answers
Very happy with support and ADP team.
Caroline Cohen profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I prefer Run to QuickBooks in all aspects except price. However, the quality of the ADP product is worth the premium if the customer can afford it. Run is very comparable to Workforce Now in its core function but is obviously less robust in terms of functionality.
Luis F. Garcia profile photo
Zenefits isn't the same but they are trying to compete with each other. Zenefits is terrible. We've moved healthcare over to Gusto because Gusto was already doing a good job and Zenefits had very slow and poor service. I'd get off Zenefits entirely but Gusto doesn't support Commuter Benefits yet.
Benjamin Reid profile photo

Return on Investment

  • Definitely positive. It allows me to use my time better.
  • With more time on my hands, I'm able to utilize my time in a more efficient way. I'm getting more things done faster.
  • I'm able to deal with more projects and help out other departments.
Anna Cummins profile photo
  • It has streamlined a lot of processes for our accounting team.
  • It has been a great tool for us to market to prospective employees.
  • It has increased morale and happiness with its positive messaging and tone!
Andy Lutz profile photo

Pricing Details

ADP RUN

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
ADP RUN Editions & Modules
ADP RUN
Additional Pricing Details

Gusto

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Gusto Editions & Modules
Gusto
Edition
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.
$149/month1
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work
$39/month1
Core: Refreshingly easy payroll so you can get back to what matters most.
$39/month2
1. $12 per employee/contractor
2. $6 per employee/contractor
Additional Pricing Details
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs. Learn about plans: gusto.com/product/pricing