What users are saying about

ADP Workforce Now

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484 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings
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Score 7 out of 101
2 Ratings
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Score 7 out of 101

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Likelihood to Recommend

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

Greenshades Software

Greenshades Software is well suited in a business where managers and supervisors may not have the full ability to sit down with each individual employee and manage their hours and time. Greenshades Software provides an easy to use website that is simple and concise. However, there are a few ways that it could be revamped to make it better suited to a larger business.
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Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Greenshades Software
Employee demographic data
ADP Workforce Now
8.1
Greenshades Software
Employment history
ADP Workforce Now
8.1
Greenshades Software
Job profiles and administration
ADP Workforce Now
7.7
Greenshades Software
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Greenshades Software
Organizational charting
ADP Workforce Now
6.7
Greenshades Software
Organization and location management
ADP Workforce Now
7.4
Greenshades Software
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Greenshades Software

Payroll Management

ADP Workforce Now
8.1
Greenshades Software
Pay calculation
ADP Workforce Now
8.7
Greenshades Software
Support for external payroll vendors
ADP Workforce Now
7.5
Greenshades Software
Benefit plan administration
ADP Workforce Now
8.0
Greenshades Software
Direct deposit files
ADP Workforce Now
8.6
Greenshades Software
Salary revision and increment management
ADP Workforce Now
7.8
Greenshades Software
Reimbursement management
ADP Workforce Now
7.8
Greenshades Software

Leave and Attendance Management

ADP Workforce Now
8.1
Greenshades Software
Approval workflow
ADP Workforce Now
8.1
Greenshades Software
Balance details
ADP Workforce Now
8.1
Greenshades Software
Annual carry-forward and encashment
ADP Workforce Now
8.1
Greenshades Software

Employee Self Service

ADP Workforce Now
8.2
Greenshades Software
View and generate pay and benefit information
ADP Workforce Now
8.7
Greenshades Software
Update personal information
ADP Workforce Now
8.7
Greenshades Software
View company policy documentation
ADP Workforce Now
8.5
Greenshades Software
Employee recognition
ADP Workforce Now
7.6
Greenshades Software
View job history
ADP Workforce Now
7.6
Greenshades Software

Asset Management

ADP Workforce Now
6.0
Greenshades Software
Tracking of all physical assets
ADP Workforce Now
6.0
Greenshades Software

HR Reporting

ADP Workforce Now
7.0
Greenshades Software
Report builder
ADP Workforce Now
7.1
Greenshades Software
Pre-built reports
ADP Workforce Now
7.0
Greenshades Software
Ability to combine HR data with external data
ADP Workforce Now
7.0
Greenshades Software

Onboarding

ADP Workforce Now
5.5
Greenshades Software
New hire portal
ADP Workforce Now
6.1
Greenshades Software
Manager tracking tools
ADP Workforce Now
4.8
Greenshades Software

Performance and Goals

ADP Workforce Now
7.7
Greenshades Software
Corporate goal setting
ADP Workforce Now
7.6
Greenshades Software
Individual goal setting
ADP Workforce Now
7.8
Greenshades Software
Line-of sight-visibility
ADP Workforce Now
7.6
Greenshades Software
Performance tracking
ADP Workforce Now
7.9
Greenshades Software

Performance Management

ADP Workforce Now
7.4
Greenshades Software
Performance plans
ADP Workforce Now
7.6
Greenshades Software
Performance improvement plans
ADP Workforce Now
7.4
Greenshades Software
Review status tracking
ADP Workforce Now
7.6
Greenshades Software
Review reminders
ADP Workforce Now
7.3
Greenshades Software
Multiple review frequency
ADP Workforce Now
7.2
Greenshades Software

Succession Planning

ADP Workforce Now
6.0
Greenshades Software
Create succession plans/pools
ADP Workforce Now
5.8
Greenshades Software
Candidate ranking
ADP Workforce Now
5.8
Greenshades Software
Candidate search
ADP Workforce Now
6.3
Greenshades Software
Candidate development
ADP Workforce Now
6.2
Greenshades Software

Recruiting / ATS

ADP Workforce Now
6.6
Greenshades Software
Job Requisition Management
ADP Workforce Now
7.9
Greenshades Software
Company Website Posting
ADP Workforce Now
7.5
Greenshades Software
Publish to Social Media
ADP Workforce Now
7.3
Greenshades Software
Job Search Site Posting
ADP Workforce Now
6.6
Greenshades Software
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Greenshades Software
Applicant Tracking
ADP Workforce Now
7.2
Greenshades Software
Notifications and Alerts
ADP Workforce Now
7.5
Greenshades Software

Pros

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo
  • Requesting Time- Off, which can include PTO and sick time.
  • Managing the hours that you have worked during each pay period.
  • Seeing past pay information.
  • Quick access to W-2.
No photo available

Cons

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo
  • Better overall website design
  • Easier to edit time slots on timesheet
  • Better notification system for when things need to be approved
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Microsoft Dynamics SL is the latest payroll system I used, and it was an absolute NIGHTMARE! We moved our companies out of SL into ADP in Sept of 2013, and the stress level dropped by 100 points! Microsoft SL is very inflexible and unforgiving, so not good for payroll at all. It is not user friendly for the administrator or the employee. I have used various in-house payroll systems - at least 3 with different employers. I prefer ADP.
Caroline Dula, CPP profile photo
In my previous place of employment, we used the Paycom system as our resource for managing hours and time. I do believe that the Paycom system had more privacy and safety aspects implemented with their software. However, Greenshades Software is a very user-friendly website that provides all of the resources that are necessary to do the job well!
No photo available

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • Easy to use!
  • Very basic. Not much design quality to it.
  • Gets the job done!
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Greenshades Software

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details