What users are saying about

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SAP Core HR and Payroll

SAP HR can be well suited for global companies with operations in multiple countries. The Payroll module needs to be limited to one instance per country, otherwise trying to maintain multiple countries on the same instance is too complicated.I would not recommend using SAP HR and Payroll for smaller companies because the total cost of ownership and the lack of flexibility will make it unfeasible. There are many cloud-based options now a days available that would fit better for this type of scenario.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
SAP Core HR and Payroll
4.7
Employee demographic data
ADP Workforce Now
8.2
SAP Core HR and Payroll
6.0
Employment history
ADP Workforce Now
8.2
SAP Core HR and Payroll
6.7
Job profiles and administration
ADP Workforce Now
7.7
SAP Core HR and Payroll
5.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
SAP Core HR and Payroll
3.1
Organizational charting
ADP Workforce Now
6.6
SAP Core HR and Payroll
2.7
Organization and location management
ADP Workforce Now
7.5
SAP Core HR and Payroll
3.0
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
SAP Core HR and Payroll
6.0

Payroll Management

ADP Workforce Now
8.1
SAP Core HR and Payroll
5.3
Pay calculation
ADP Workforce Now
8.7
SAP Core HR and Payroll
5.1
Support for external payroll vendors
ADP Workforce Now
7.5
SAP Core HR and Payroll
6.0
Benefit plan administration
ADP Workforce Now
8.0
SAP Core HR and Payroll
4.7
Direct deposit files
ADP Workforce Now
8.6
SAP Core HR and Payroll
6.0
Salary revision and increment management
ADP Workforce Now
7.9
SAP Core HR and Payroll
5.0
Reimbursement management
ADP Workforce Now
8.0
SAP Core HR and Payroll
5.0

Leave and Attendance Management

ADP Workforce Now
8.2
SAP Core HR and Payroll
6.9
Approval workflow
ADP Workforce Now
8.1
SAP Core HR and Payroll
5.7
Balance details
ADP Workforce Now
8.1
SAP Core HR and Payroll
7.4
Annual carry-forward and encashment
ADP Workforce Now
8.2
SAP Core HR and Payroll
7.4

Employee Self Service

ADP Workforce Now
8.2
SAP Core HR and Payroll
3.2
View and generate pay and benefit information
ADP Workforce Now
8.7
SAP Core HR and Payroll
3.1
Update personal information
ADP Workforce Now
8.7
SAP Core HR and Payroll
5.7
View company policy documentation
ADP Workforce Now
8.6
SAP Core HR and Payroll
2.0
Employee recognition
ADP Workforce Now
7.6
SAP Core HR and Payroll
1.9
View job history
ADP Workforce Now
7.6
SAP Core HR and Payroll
3.1

Asset Management

ADP Workforce Now
6.0
SAP Core HR and Payroll
Tracking of all physical assets
ADP Workforce Now
6.0
SAP Core HR and Payroll

HR Reporting

ADP Workforce Now
7.2
SAP Core HR and Payroll
3.8
Report builder
ADP Workforce Now
7.2
SAP Core HR and Payroll
3.9
Pre-built reports
ADP Workforce Now
7.1
SAP Core HR and Payroll
3.9
Ability to combine HR data with external data
ADP Workforce Now
7.2
SAP Core HR and Payroll
3.6

Onboarding

ADP Workforce Now
5.5
SAP Core HR and Payroll
1.0
New hire portal
ADP Workforce Now
6.1
SAP Core HR and Payroll
1.0
Manager tracking tools
ADP Workforce Now
4.8
SAP Core HR and Payroll
1.0

Performance and Goals

ADP Workforce Now
7.7
SAP Core HR and Payroll
3.3
Corporate goal setting
ADP Workforce Now
7.6
SAP Core HR and Payroll
4.0
Individual goal setting
ADP Workforce Now
7.8
SAP Core HR and Payroll
4.0
Line-of sight-visibility
ADP Workforce Now
7.6
SAP Core HR and Payroll
2.0
Performance tracking
ADP Workforce Now
7.9
SAP Core HR and Payroll
3.0

Performance Management

ADP Workforce Now
7.4
SAP Core HR and Payroll
3.2
Performance plans
ADP Workforce Now
7.6
SAP Core HR and Payroll
3.0
Performance improvement plans
ADP Workforce Now
7.4
SAP Core HR and Payroll
3.0
Review status tracking
ADP Workforce Now
7.6
SAP Core HR and Payroll
4.0
Review reminders
ADP Workforce Now
7.3
SAP Core HR and Payroll
3.0
Multiple review frequency
ADP Workforce Now
7.2
SAP Core HR and Payroll
3.0

Succession Planning

ADP Workforce Now
6.0
SAP Core HR and Payroll
2.8
Create succession plans/pools
ADP Workforce Now
5.8
SAP Core HR and Payroll
2.0
Candidate ranking
ADP Workforce Now
5.7
SAP Core HR and Payroll
2.0
Candidate search
ADP Workforce Now
6.3
SAP Core HR and Payroll
4.0
Candidate development
ADP Workforce Now
6.2
SAP Core HR and Payroll
3.0

Recruiting / ATS

ADP Workforce Now
6.8
SAP Core HR and Payroll
3.1
Job Requisition Management
ADP Workforce Now
8.1
SAP Core HR and Payroll
4.0
Company Website Posting
ADP Workforce Now
7.8
SAP Core HR and Payroll
4.0
Publish to Social Media
ADP Workforce Now
7.7
SAP Core HR and Payroll
2.0
Job Search Site Posting
ADP Workforce Now
6.9
SAP Core HR and Payroll
4.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SAP Core HR and Payroll
1.0
Applicant Tracking
ADP Workforce Now
7.4
SAP Core HR and Payroll
4.0
Notifications and Alerts
ADP Workforce Now
7.7
SAP Core HR and Payroll
3.0

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • SAP HR is a mature system that provides robust support to global companies, with employees in multiple countries.
  • Because SAP HR is used by many global companies and has a large market share, developers and consultants are usually available.
  • Also, because SAP HR and Payroll have been used for long time, many vendors and providers will be familiar with the system and have pre-defined system interfaces to exchange information.
No photo available

Cons

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo
  • The SAP HR unser interface is not intuitive and requires significant training and experience to master. A web-based, simple and intuitive UI will mitigate this issue.
  • In general running reports and extracting information from SAP HR and Payroll is complex and time consuming. Since the reporting tools are limited and very basic, one ends up extracting raw data to be manipulated in standard tools like MS Excel.
  • The standard SAP HR and Payroll system integration tools are inefficient and ineffective; very often they fail to transfer small amounts of data requiring constant verification and rework of data transfers.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
We're looking into other vendors for cost savings. Sometimes it's frustrating to contact the general ledger deparment.
Karen Brandis profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now is NOT ADP's most impressive product (previous versions like ADP Enterprise were far superior) but ADP in general is my preference. Systems I have used:Ceridian- The Payroll Tax function/reporting/filing/amendment process was not as strong as ADP. HR was an afterthought. Workday- I was not impressed with their Payroll module, or Payroll Tax Table/Setup. The HCM module was fantasticADP Enterprise- Very consistent all around. Great support model, massive Reporting capabilities, global ability (used ADP Streamline and maintained headcount for 16 countries with no issues)
Henri Pichal profile photo
We use SAP HR and Payroll because in our company it is the corporate mandate. However, based on our regional/business unit requirements and strategic plans other system would provide a better fit. However, just like in many large global corporations these type of decisions are made at the corporate level, many times giving priority to technology standardization instead of business priorities.
No photo available

Return on Investment

  • We are consultants for companies that have chosen WFN so ROI is not relevant for us but I believe it is good return if implemented properly
Les Meyer profile photo
  • SAP HR is suited for large companies with a sufficient budget. Small budgets will not be able to cover the expensive licensing, technical personnel and consultants required of an SAP installation.
  • In regards to the total cost of ownership, my ROI experience has been that by replacing SAP HR modules with cloud solutions we have been able to reduce the cost up to 60% while modernizing our systems and improving the employee experience.
  • I would encourage decision makers to look for cloud-based alternatives with a robust system integration, before believing that supporting every area of HR with a single SAP installation is a good long-term strategy. Having SAP HR as the core integrated to best-in-class cloud-based systems is a very valid and effective system strategy.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SAP Core HR and Payroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details