What users are saying about

ADP Workforce Now

470 Ratings
Score 7 out of 101

Square Payroll

1 Ratings
Score 10 out of 101

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Likelihood to Recommend

ADP Workforce Now

ADP is well suited for compliance with all legal regulations. I like that as soon as any new law comes out, ADP has taken ownership of the law and usually has already provided me with a solution or work around to make sure I am in compliance. The reliability of ADP is excellent and I have never had one bad dream of ADP not being around in the future.Workforce now is not well suited if you have a workforce that has multiple work rules, pay rates, pay types, and pay additions. You will more than likely have to keep a spreadsheet externally for these numbers and manually manipulate data.
John Loudermill, CPP profile photo

Square Payroll

Honestly, I feel that Square payroll is well suited for most sized small to medium businesses. The option to pay both W-2 employees and 1099 contractors is very flexible. At only $5 additional per employee, it scales well. And all of the appropriate forms are filed for you, so there's no need for an expensive accounting firm. One thing that could improve is the explanation of what to expect at the forefront of implementing W-2 employees. Many employers may not understand how the process will affect them money-wise when it comes to paying the taxes, etc. It may scare them off from using a W-2 instead of 1099, which have very different impacts on the employee's tax situation as well.
JoAnna Cohen profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Square Payroll
Employee demographic data
ADP Workforce Now
8.1
Square Payroll
Employment history
ADP Workforce Now
8.1
Square Payroll
Job profiles and administration
ADP Workforce Now
7.7
Square Payroll
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Square Payroll
Organizational charting
ADP Workforce Now
6.6
Square Payroll
Organization and location management
ADP Workforce Now
7.3
Square Payroll
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Square Payroll

Payroll Management

ADP Workforce Now
8.1
Square Payroll
Pay calculation
ADP Workforce Now
8.7
Square Payroll
Support for external payroll vendors
ADP Workforce Now
7.5
Square Payroll
Benefit plan administration
ADP Workforce Now
8.0
Square Payroll
Direct deposit files
ADP Workforce Now
8.6
Square Payroll
Salary revision and increment management
ADP Workforce Now
7.9
Square Payroll
Reimbursement management
ADP Workforce Now
7.7
Square Payroll

Leave and Attendance Management

ADP Workforce Now
8.1
Square Payroll
Approval workflow
ADP Workforce Now
8.1
Square Payroll
Balance details
ADP Workforce Now
8.1
Square Payroll
Annual carry-forward and encashment
ADP Workforce Now
8.1
Square Payroll

Employee Self Service

ADP Workforce Now
8.2
Square Payroll
View and generate pay and benefit information
ADP Workforce Now
8.8
Square Payroll
Update personal information
ADP Workforce Now
8.7
Square Payroll
View company policy documentation
ADP Workforce Now
8.6
Square Payroll
Employee recognition
ADP Workforce Now
7.6
Square Payroll
View job history
ADP Workforce Now
7.6
Square Payroll

Asset Management

ADP Workforce Now
6.0
Square Payroll
Tracking of all physical assets
ADP Workforce Now
6.0
Square Payroll

HR Reporting

ADP Workforce Now
7.0
Square Payroll
Report builder
ADP Workforce Now
7.1
Square Payroll
Pre-built reports
ADP Workforce Now
7.0
Square Payroll
Ability to combine HR data with external data
ADP Workforce Now
7.0
Square Payroll

Onboarding

ADP Workforce Now
5.5
Square Payroll
New hire portal
ADP Workforce Now
6.1
Square Payroll
Manager tracking tools
ADP Workforce Now
4.9
Square Payroll

Performance and Goals

ADP Workforce Now
7.8
Square Payroll
Corporate goal setting
ADP Workforce Now
7.7
Square Payroll
Individual goal setting
ADP Workforce Now
7.9
Square Payroll
Line-of sight-visibility
ADP Workforce Now
7.7
Square Payroll
Performance tracking
ADP Workforce Now
7.9
Square Payroll

Performance Management

ADP Workforce Now
7.5
Square Payroll
Performance plans
ADP Workforce Now
7.6
Square Payroll
Performance improvement plans
ADP Workforce Now
7.5
Square Payroll
Review status tracking
ADP Workforce Now
7.7
Square Payroll
Review reminders
ADP Workforce Now
7.4
Square Payroll
Multiple review frequency
ADP Workforce Now
7.3
Square Payroll

Succession Planning

ADP Workforce Now
6.0
Square Payroll
Create succession plans/pools
ADP Workforce Now
5.8
Square Payroll
Candidate ranking
ADP Workforce Now
5.8
Square Payroll
Candidate search
ADP Workforce Now
6.3
Square Payroll
Candidate development
ADP Workforce Now
6.2
Square Payroll

Recruiting / ATS

ADP Workforce Now
6.7
Square Payroll
Job Requisition Management
ADP Workforce Now
7.9
Square Payroll
Company Website Posting
ADP Workforce Now
7.5
Square Payroll
Publish to Social Media
ADP Workforce Now
7.5
Square Payroll
Job Search Site Posting
ADP Workforce Now
6.7
Square Payroll
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Square Payroll
Applicant Tracking
ADP Workforce Now
7.3
Square Payroll
Notifications and Alerts
ADP Workforce Now
7.6
Square Payroll

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
  • Direct deposit/debit from your already connected account to the employee.
  • Reporting and management features are simple yet inclusive.
  • Low cost compared to alternative solutions.
JoAnna Cohen profile photo

Cons

  • Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.
  • Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.
  • Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.
Stewart Melanie profile photo
  • More reporting options online. Downloading export is cumbersome.
  • Speedier deposits. 4 day turn around is a problem sometimes.
  • Improve W-2 process, explanations.
JoAnna Cohen profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.1
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
Square Payroll9.0
Based on 1 answer
It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
JoAnna Cohen profile photo

Support

ADP Workforce Now6.1
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo
Cheaper and easier to implement Square payroll versus the competition. Accessible to the small business. Doesn't have a learning curve. Quick deployment to usage/adoption. The other options don't compare when looked at feature for feature vs. price.
JoAnna Cohen profile photo

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • Lessened accounting fees.
  • Improved payroll process. Reliability.
  • Adds the the overall ROI of using Square.
JoAnna Cohen profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Square Payroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details