What users are saying about
2 Ratings
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Score 9.1 out of 101
19 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

Adyen

Adyen is a good tool to manage payments and to switch between different currencies. Easy to understand, despite the poor design, it allows you to manage payments and billing easily. It is pretty useful to refund payments and check the status of refused one. You can trust list users and allow them to pay when they got locked by the system for any reason, or you can understand if the reason for rejection is due to an issue on the user side and advise accordingly.
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Digital River Global Commerce

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
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Feature Rating Comparison

Online Storefront

Adyen
Digital River Global Commerce
8.6
Product catalog & listings
Adyen
Digital River Global Commerce
10.0
Product management
Adyen
Digital River Global Commerce
10.0
Bulk product upload
Adyen
Digital River Global Commerce
10.0
Branding
Adyen
Digital River Global Commerce
7.6
Mobile storefront
Adyen
Digital River Global Commerce
8.9
Product variations
Adyen
Digital River Global Commerce
9.3
Website integration
Adyen
Digital River Global Commerce
8.6
Visual customization
Adyen
Digital River Global Commerce
4.9
CMS
Adyen
Digital River Global Commerce
8.2

Online Shopping Cart

Adyen
Digital River Global Commerce
9.4
Abandoned cart recovery
Adyen
Digital River Global Commerce
9.3
Checkout user experience
Adyen
Digital River Global Commerce
9.6

Online Payment System

Adyen
Digital River Global Commerce
10.0
eCommerce security
Adyen
Digital River Global Commerce
10.0

eCommerce Marketing

Adyen
Digital River Global Commerce
6.8
Promotions & discounts
Adyen
Digital River Global Commerce
9.3
Personalized recommendations
Adyen
Digital River Global Commerce
6.0
SEO
Adyen
Digital River Global Commerce
5.0

eCommerce Business Management

Adyen
Digital River Global Commerce
7.7
Multi-site management
Adyen
Digital River Global Commerce
2.0
Order processing
Adyen
Digital River Global Commerce
9.3
Inventory management
Adyen
Digital River Global Commerce
10.0
Shipping
Adyen
Digital River Global Commerce
10.0
Custom functionality
Adyen
Digital River Global Commerce
7.4

Pros

  • Reckon genuine payments and trust list user when they cannot pay with their credit card.
  • Cancel payment details to avoid auto-renewals.
  • Refund payments in one click to the original source.
No photo available
  • Great customer service and support.
  • Easy to use tools.
  • Very flexible/customizable
Christopher Corbett profile photo

Cons

  • When looking for payments details such as last 4 digits card (for instance), it would be great to display more details about the transaction in the results, as the full name of the card holder.
  • The layout is not the best one. There is a lot of room for improvement when it comes to website design.
  • A functionality to disable the credit card details instead of deleting it at all.
No photo available
  • Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed.
  • Platform has so many features that even Digital River employees don't know all of them.
  • I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Digital River Global Commerce8.6
Based on 5 answers
Why re-invent the wheel. Digital River allowed us to put more time and resources on our core competency
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Alternatives Considered

I have used several tools to manage billing and payments in my job. It was not my choice in my company to use Adyen but we are pretty happy with it. It can be integrated very well with the other tools we use in our job and it is reliable and safe.
No photo available
This was in place when I migrated to the role. We were greatly satisfied with the server and products that we did not pursue other products.
Christopher Corbett profile photo

Return on Investment

  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
No photo available
  • Increased employee productivity and performance.
  • Reduced overall cost of support.
Christopher Corbett profile photo

Pricing Details

Adyen

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Digital River Global Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details