What users are saying about
Top Rated
61 Ratings
26 Ratings
Top Rated
61 Ratings
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Score 7.3 out of 101
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Bitrix24

Bitrix24 is suitable for processing leads, transferring information to members, tracking the conversion and communicating with colleagues. Unfortunately, all these functions, although implemented in this product, but implemented little. It is very inconvenient to work with the leads of both me and the managers
Владимир Пахомчик profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Bitrix24
Customer data management / contact management
Agile CRM
8.7
Bitrix24
Workflow management
Agile CRM
7.4
Bitrix24
Territory management
Agile CRM
6.7
Bitrix24
Opportunity management
Agile CRM
8.0
Bitrix24
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Bitrix24
Contract management
Agile CRM
7.6
Bitrix24
Quote & order management
Agile CRM
6.6
Bitrix24
Interaction tracking
Agile CRM
8.4
Bitrix24
Channel / partner relationship management
Agile CRM
8.6
Bitrix24

Customer Service & Support

Agile CRM
6.8
Bitrix24
Case management
Agile CRM
7.0
Bitrix24
Call center management
Agile CRM
6.4
Bitrix24
Help desk management
Agile CRM
7.0
Bitrix24

Marketing Automation

Agile CRM
8.5
Bitrix24
Lead management
Agile CRM
8.6
Bitrix24
Email marketing
Agile CRM
8.5
Bitrix24

CRM Project Management

Agile CRM
6.7
Bitrix24
Task management
Agile CRM
7.3
Bitrix24
Billing and invoicing management
Agile CRM
5.7
Bitrix24
Reporting
Agile CRM
7.0
Bitrix24

CRM Reporting & Analytics

Agile CRM
6.8
Bitrix24
Forecasting
Agile CRM
6.0
Bitrix24
Pipeline visualization
Agile CRM
8.4
Bitrix24
Customizable reports
Agile CRM
6.1
Bitrix24

Customization

Agile CRM
7.9
Bitrix24
Custom fields
Agile CRM
8.7
Bitrix24
Custom objects
Agile CRM
7.8
Bitrix24
Scripting environment
Agile CRM
6.6
Bitrix24
API for custom integration
Agile CRM
8.6
Bitrix24

Security

Agile CRM
8.0
Bitrix24
Single sign-on capability
Agile CRM
8.3
Bitrix24
Role-based user permissions
Agile CRM
7.6
Bitrix24

Social CRM

Agile CRM
5.9
Bitrix24
Social data
Agile CRM
5.8
Bitrix24
Social engagement
Agile CRM
5.9
Bitrix24

Integrations with 3rd-party Software

Agile CRM
7.9
Bitrix24
Marketing automation
Agile CRM
7.8
Bitrix24
Compensation management
Agile CRM
7.9
Bitrix24

Platform

Agile CRM
8.0
Bitrix24
Mobile access
Agile CRM
8.0
Bitrix24

Project Management

Agile CRM
Bitrix24
5.8
Task Management
Agile CRM
Bitrix24
6.1
Gantt Charts
Agile CRM
Bitrix24
6.9
Scheduling
Agile CRM
Bitrix24
5.6
Workflow Automation
Agile CRM
Bitrix24
4.9
Mobile Access
Agile CRM
Bitrix24
5.6
Search
Agile CRM
Bitrix24
7.2
Visual planning tools
Agile CRM
Bitrix24
4.6

Communication

Agile CRM
Bitrix24
6.5
Chat
Agile CRM
Bitrix24
6.7
Notifications
Agile CRM
Bitrix24
6.1
Discussions
Agile CRM
Bitrix24
6.5
Surveys
Agile CRM
Bitrix24
5.7
Internal knowledgebase
Agile CRM
Bitrix24
7.4
Integrates with GoToMeeting
Agile CRM
Bitrix24
7.0
Integrates with Gmail and Google Hangouts
Agile CRM
Bitrix24
6.9
Integrates with Outlook
Agile CRM
Bitrix24
6.0

File Sharing & Management

Agile CRM
Bitrix24
6.5
Versioning
Agile CRM
Bitrix24
6.8
Video files
Agile CRM
Bitrix24
6.3
Audio files
Agile CRM
Bitrix24
3.1
Document collaboration
Agile CRM
Bitrix24
6.6
Access control
Agile CRM
Bitrix24
7.4
Advanced security features
Agile CRM
Bitrix24
7.4
Integrates with Google Drive
Agile CRM
Bitrix24
7.3
Device sync
Agile CRM
Bitrix24
6.9

Pros

  • Easy to add new contacts whether manually or automatically as they fill in forms on site.
  • The banners feature is useful to flag important messages regarding certain users.
  • The email reporting is easy to see CTR open rate etc.
Victoria Hoete-Dodd profile photo
  • A huge number of integrations
  • Beautiful design
  • Availability of modules to be set within the company
  • Availability of internal chat and social network elements
Владимир Пахомчик profile photo

Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
No photo available
  • Slow interface. A lot of unnecessary features and settings that do not disable
  • One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.
  • The presence of unnecessary tools in the work complicates navigation and the user's work in the system.
  • Additional functions require certain resources, but they are not used.
Oleg Galimov profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Very positive ROI, handles lead and event management really well.
  • Keeps the whole team on the same page.
Jez John profile photo
  • For the sales department creates more difficulties than good. More time is spent on establishing deals and working with the interface than with direct production of the sales process.
  • It takes a lot of time to integrate the system and establish business processes and train staff to work.
  • With a large database that is integrated into the system, you get quick access through the search. In this regard, it simplifies the work.
Oleg Galimov profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Bitrix24

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details