What users are saying about

Agile CRM

Top Rated
59 Ratings

Bitrix24

21 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

Bitrix24

21 Ratings
Score 6.5 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Bitrix24

Bitrix24 is suitable for processing leads, transferring information to members, tracking the conversion and communicating with colleagues. Unfortunately, all these functions, although implemented in this product, but implemented little. It is very inconvenient to work with the leads of both me and the managers
Владимир Пахомчик profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
Bitrix24
Customer data management / contact management
Agile CRM
8.7
Bitrix24
Workflow management
Agile CRM
7.4
Bitrix24
Territory management
Agile CRM
6.6
Bitrix24
Opportunity management
Agile CRM
8.0
Bitrix24
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Bitrix24
Contract management
Agile CRM
7.5
Bitrix24
Quote & order management
Agile CRM
6.5
Bitrix24
Interaction tracking
Agile CRM
8.3
Bitrix24
Channel / partner relationship management
Agile CRM
8.3
Bitrix24

Customer Service & Support

Agile CRM
6.8
Bitrix24
Case management
Agile CRM
7.0
Bitrix24
Call center management
Agile CRM
6.4
Bitrix24
Help desk management
Agile CRM
7.1
Bitrix24

Marketing Automation

Agile CRM
8.5
Bitrix24
Lead management
Agile CRM
8.6
Bitrix24
Email marketing
Agile CRM
8.4
Bitrix24

CRM Project Management

Agile CRM
6.6
Bitrix24
Task management
Agile CRM
7.3
Bitrix24
Billing and invoicing management
Agile CRM
5.6
Bitrix24
Reporting
Agile CRM
7.0
Bitrix24

CRM Reporting & Analytics

Agile CRM
6.8
Bitrix24
Forecasting
Agile CRM
6.0
Bitrix24
Pipeline visualization
Agile CRM
8.4
Bitrix24
Customizable reports
Agile CRM
6.1
Bitrix24

Customization

Agile CRM
7.8
Bitrix24
Custom fields
Agile CRM
8.7
Bitrix24
Custom objects
Agile CRM
7.7
Bitrix24
Scripting environment
Agile CRM
6.4
Bitrix24
API for custom integration
Agile CRM
8.5
Bitrix24

Security

Agile CRM
7.9
Bitrix24
Single sign-on capability
Agile CRM
8.3
Bitrix24
Role-based user permissions
Agile CRM
7.5
Bitrix24

Social CRM

Agile CRM
5.8
Bitrix24
Social data
Agile CRM
5.8
Bitrix24
Social engagement
Agile CRM
5.9
Bitrix24

Integrations with 3rd-party Software

Agile CRM
7.7
Bitrix24
Marketing automation
Agile CRM
7.7
Bitrix24
Compensation management
Agile CRM
7.6
Bitrix24

Platform

Agile CRM
8.0
Bitrix24
Mobile access
Agile CRM
8.0
Bitrix24

Project Management

Agile CRM
Bitrix24
5.9
Task Management
Agile CRM
Bitrix24
6.2
Gantt Charts
Agile CRM
Bitrix24
6.9
Scheduling
Agile CRM
Bitrix24
5.6
Workflow Automation
Agile CRM
Bitrix24
4.9
Mobile Access
Agile CRM
Bitrix24
5.6
Search
Agile CRM
Bitrix24
7.2
Visual planning tools
Agile CRM
Bitrix24
4.7

Communication

Agile CRM
Bitrix24
6.6
Chat
Agile CRM
Bitrix24
6.8
Notifications
Agile CRM
Bitrix24
6.1
Discussions
Agile CRM
Bitrix24
6.5
Surveys
Agile CRM
Bitrix24
5.7
Internal knowledgebase
Agile CRM
Bitrix24
7.4
Integrates with GoToMeeting
Agile CRM
Bitrix24
7.0
Integrates with Gmail and Google Hangouts
Agile CRM
Bitrix24
6.9
Integrates with Outlook
Agile CRM
Bitrix24
6.0

File Sharing & Management

Agile CRM
Bitrix24
6.5
Versioning
Agile CRM
Bitrix24
6.7
Video files
Agile CRM
Bitrix24
6.3
Audio files
Agile CRM
Bitrix24
3.7
Document collaboration
Agile CRM
Bitrix24
6.6
Access control
Agile CRM
Bitrix24
7.2
Advanced security features
Agile CRM
Bitrix24
7.3
Integrates with Google Drive
Agile CRM
Bitrix24
7.1
Device sync
Agile CRM
Bitrix24
6.8

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available
  • Super adjustable, multi pipelines, streamlined CRM
  • Great group administration and worker time sheets framework
  • Unified correspondences
  • The capacity to connect telephone numbers to it (and make and get calls)
  • Multichannel contact gadget for your site, specifically associated with the CRM
  • Automation and visual work process creator
  • Web designer included (marvelous for landing and crush pages)
  • Tasks, Schedule and task administration
  • Great people group bolster
No photo available

Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
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  • The price could be a major hindrance for many tiny organizations. the corporate might additionally improve on their client support.
  • All options are bundled together. There is no way to get CRM or project management individually.
  • A bit difficult to get used to as user and admin.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John profile photo
I've attempted various task administration/joint effort apparatuses including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, and so on. I can't address the client support of Bitrix, as I haven't reached them. Up until now, the framework has been genuinely dependable. The work area Windows customer is to some degree constrained, when contrasted with the web version, yet for most workplaces, I can't envision this is a major issue. I truly haven't utilized the CRM or communication alternatives, so I can't remark on them.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Very positive ROI, handles lead and event management really well.
  • Keeps the whole team on the same page.
Jez John profile photo
  • Replace some other tools with one single tool
  • Target communications to people who need them
  • Single place to go for everything company related
Mario Pires profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Bitrix24

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details