Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Airbrake
Score 8.0 out of 10
N/A
Airbrake, now from LogicMonitor (acquired February 2021) is an error monitoring and performance insight tool. Airbrak offers real-time error alerts, rich contextual data about why errors are occurring, integration into an existing workflow, and application performance insights to enable users to identify, diagnose, and fix problems - before users get annoyed.
$0
per month
New Relic
Score 8.2 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
AirbrakeNew Relic
Editions & Modules
Free
$0
per month
Basic
$19
per month
Pro
$38
per month
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
AirbrakeNew Relic
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAirbrake offers plans that include up to 200M errors, plus unlimited on-demand errors. Start your free trial and find the plan that right for your needs. 10% discount available for annual pricing.
More Pricing Information
Community Pulse
AirbrakeNew Relic
Best Alternatives
AirbrakeNew Relic
Small Businesses
GitLab
GitLab
Score 8.6 out of 10
InfluxDB
InfluxDB
Score 8.8 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.6 out of 10
Logz.io
Logz.io
Score 9.2 out of 10
Enterprises
GitLab
GitLab
Score 8.6 out of 10
NetBrain Technologies
NetBrain Technologies
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AirbrakeNew Relic
Likelihood to Recommend
7.9
(16 ratings)
8.1
(138 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(16 ratings)
Usability
-
(0 ratings)
7.5
(8 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(7 ratings)
Implementation Rating
-
(0 ratings)
8.1
(9 ratings)
Configurability
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(2 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
AirbrakeNew Relic
Likelihood to Recommend
LogicMonitor
Airbrake is very good at what it does, I don’t really have any criticism at all on that front. It’s less well-suited when bugfixing goes beyond the immediate error and means looking at a lot of context (particularly asynchronous context) like logs.
Read full review
New Relic
It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense.
Read full review
Pros
LogicMonitor
  • Integration with most of languages and frameworks as well support via existing logging configs.
  • Aggregations on occurrences which helps to understand and analyse issues better.
  • Web UI displays all error related parameters which I never could have figured out in manual debugging.
Read full review
New Relic
  • Capturing Front end Metrics specially web vitals and setting up alerts for violations really helps.
  • NRQL is great tool to fetch the data you need. With queries you can pull the data and put the data by table or by chart. You can even trend graphs and create dashboards.
  • Synthetic Monitoring is very helpful for proactive monitoring. You can use it for user journeys by using scripted browser monitor type or just check availability using PING type.
  • ASk AI is great addition that can fetch details you need with natuaral language
Read full review
Cons
LogicMonitor
  • We use Airbrake in conjunction with OpsGenie, but I feel like there could be more room for integration between the two.
  • I think it would also be nice if there was a GitHub integration that would comment on recently merged error-prone PRs, currently, we need to dig into the error to find the commit.
  • Generally, more integrations would be nice as people often forget about Airbrake when they are stressed out about an issue.
Read full review
New Relic
  • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
  • support for very low level specific integration from APIs to classes to functions to piece of code
  • More detailed documentation, as we faced issues while integrating for the first time.
Read full review
Likelihood to Renew
LogicMonitor
No answers on this topic
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
Read full review
Usability
LogicMonitor
No answers on this topic
New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Read full review
Reliability and Availability
LogicMonitor
No answers on this topic
New Relic
Never observed an outage
Read full review
Performance
LogicMonitor
No answers on this topic
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review
Support Rating
LogicMonitor
No answers on this topic
New Relic
The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
Read full review
Implementation Rating
LogicMonitor
No answers on this topic
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
Read full review
Alternatives Considered
LogicMonitor
I love to use Airbrake and New Relic in conjunction. New Relic has better metrics and data that you can really dig into (especially for optimizations), but the error part has always been kinda meh. I fee like Airbrake has done an awesome job at this
Read full review
New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review
Scalability
LogicMonitor
No answers on this topic
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Read full review
Return on Investment
LogicMonitor
  • Hugely reduced frontend errors in devices we don’t often test: means more conversions and sales
  • Lets us know immediately when there is an error: shorter error durations also means higher sales
  • Ultimately once we’ve solved all the most common bugs: more time for developers to focus on other things
Read full review
New Relic
  • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
  • We were able to identify our slowest database queries and optimize them for quicker response times.
Read full review
ScreenShots

Airbrake Screenshots

Screenshot of Airbrake Account DashboardScreenshot of Deploys DashboardScreenshot of Performance DashboardScreenshot of Trends TabScreenshot of Breadcrumbs feature