What users are saying about
40 Ratings
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Score 8.4 out of 100
22 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Zoho Survey

Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
John Hinson | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
Zoho Survey
8.8
Survey templates
Alchemer, formerly SurveyGizmo
7.2
Zoho Survey
9.9
Themes
Alchemer, formerly SurveyGizmo
5.7
Zoho Survey
6.5
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
Zoho Survey
9.9

Survey Content

Alchemer, formerly SurveyGizmo
8.2
Zoho Survey
9.9
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
Zoho Survey
9.9
Question design help
Alchemer, formerly SurveyGizmo
9.3
Zoho Survey
9.9
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
Zoho Survey
9.9

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
Zoho Survey
9.9
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
Zoho Survey
9.9

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
Zoho Survey
9.9
Response tracking
Alchemer, formerly SurveyGizmo
9.8
Zoho Survey
10.0
Data export
Alchemer, formerly SurveyGizmo
9.8
Zoho Survey
9.9
Standard reports
Alchemer, formerly SurveyGizmo
9.0
Zoho Survey
9.9
Custom reports
Alchemer, formerly SurveyGizmo
8.1
Zoho Survey
9.9
Analytics
Alchemer, formerly SurveyGizmo
9.6
Zoho Survey
10.0

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
Zoho Survey
10.0
Access controls
Alchemer, formerly SurveyGizmo
8.2
Zoho Survey
10.0
Compliance
Alchemer, formerly SurveyGizmo
9.7
Zoho Survey
10.0

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
Zoho Survey
9.9
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
Zoho Survey
9.8
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
Zoho Survey
9.9

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Zoho Survey

  • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
  • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
  • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
  • Survey scoring is a great feature as well!
Jon Porreca | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Zoho Survey

  • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
Amy Gray | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

Zoho Survey

Zoho Survey 10.0
Based on 1 answer
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
John Hinson | TrustRadius Reviewer

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

Zoho Survey

Zoho Survey 10.0
Based on 1 answer
Zoho's support is always quick to respond and troubleshoot any issues
John Hinson | TrustRadius Reviewer

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

Zoho Survey

We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
Anonymous | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

Zoho Survey

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
Edward Carrero | TrustRadius Reviewer

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Zoho Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Zoho Survey Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
Zoho Survey
9.9

Usability

Alchemer, formerly SurveyGizmo
8.0
Zoho Survey
10.0

Support Rating

Alchemer, formerly SurveyGizmo
6.0
Zoho Survey
10.0

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