What users are saying about
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 32 reviews and ratings
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 23 reviews and ratings
Likelihood to Recommend
Amazon Chime
Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Enrollment and Eligibility Program Manager
MetrixIQInformation Technology and Services, 11-50 employees
Whereby
Easy to use, just need a link. Not suited for bigger meetings (limit of 12, unless you upgrade). Would recommend it for remote smaller groups working together. No need for a software download so it's great to use on the go. If you have a meeting with a large corporation with lots of firewalls on their devices it might not work.
Chief Operating Officer
Movel ASElectrical & Electronic Manufacturing, 1-10 employees
Feature Rating Comparison
Performance & Compatibility of Online Events Software
Amazon Chime
8.6
Whereby
8.0
High quality audio
Amazon Chime
8.9
Whereby
8.2
High quality video
Amazon Chime
8.8
Whereby
8.5
Low bandwidth requirements
Amazon Chime
8.4
Whereby
8.0
Mobile support
Amazon Chime
8.2
Whereby
7.3
Screen Sharing
Amazon Chime
8.6
Whereby
7.3
Desktop sharing
Amazon Chime
9.2
Whereby
8.7
Whiteboards
Amazon Chime
8.0
Whereby
5.9
Online Meetings / Events
Amazon Chime
9.1
Whereby
8.2
Calendar integration
Amazon Chime
9.0
Whereby
6.2
Meeting initiation
Amazon Chime
8.8
Whereby
9.2
Integrates with social media
Amazon Chime
9.5
Whereby
9.3
Record meetings / events
Amazon Chime
8.8
Whereby
7.2
Slideshows
Amazon Chime
9.3
Whereby
8.8
Online Events Collaboration
Amazon Chime
9.3
Whereby
8.0
Live chat
Amazon Chime
9.1
Whereby
8.1
Audience polling
Amazon Chime
9.8
Whereby
7.0
Q&A
Amazon Chime
9.1
Whereby
9.0
Online Events Security
Amazon Chime
9.2
Whereby
7.1
User authentication
Amazon Chime
9.4
Whereby
6.7
Participant roles & permissions
Amazon Chime
8.8
Whereby
6.8
Confidential attendee list
Amazon Chime
9.4
Whereby
7.8
Pros
Amazon Chime
- Connectivity reliability was a key buying factor for my organization.
- We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
- Implementation across our organization was a quick turnaround due to good customer service from the supplier.

Verified User
Team Lead in Sales
Computer Software Company, 51-200 employeesWhereby
- Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
- Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Senior Front-end developer
Velocity PartnersInformation Technology and Services, 201-500 employees
Cons
Amazon Chime
- I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

Verified User
Director in Other
Insurance Company, 51-200 employeesWhereby
- The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
- I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Senior Product Manager
SnapEngage | Enterprise Chat SolutionComputer Software, 11-50 employees
Likelihood to Renew
Amazon Chime
No score
No answers yet
No answers on this topic
Whereby
Whereby 3.6
Based on 1 answer
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Senior Front-end developer
Velocity PartnersInformation Technology and Services, 201-500 employees
Usability
Amazon Chime
No score
No answers yet
No answers on this topic
Whereby
Whereby 9.1
Based on 1 answer
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Senior Front-end developer
Velocity PartnersInformation Technology and Services, 201-500 employees
Support Rating
Amazon Chime
Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

Verified User
Employee in Marketing
Marketing & Advertising Company, 1-10 employeesWhereby
Whereby 7.6
Based on 16 answers
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Cloud Integration Consultant
Viden GroupAccounting, 51-200 employees
Alternatives Considered
Amazon Chime
Amazon's Chime is lightweight and has easy integrations with Slack. Cloud Trail has good call reports, doesn't take time to load compared to other products that I have tried. Its APIs exposed by Amazon are really helpful to customize. The shift from one user to another for screen sharing, remote control work with no hindrances.

Verified User
Analyst in Information Technology
Education Management Company, 10,001+ employeesWhereby
You're able to create unique links for people to join and use words and phrases in the link for the invite. I think that helps you with branding yourself as a company. On Google Hangouts we're not able to do something like this, which is why I appreciate Whereby and being able to connect in that way.
Recruiting Manager
Total Spectrum, LLCHospital & Health Care, 201-500 employees
Return on Investment
Amazon Chime
- Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
- Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
- I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

Verified User
C-Level Executive in Corporate
Hospital & Health Care Company, 11-50 employeesWhereby
- It has made it easy to connect with international clients as well as overseas friends.
- It is a very professional looking setup and gives a good impression that you are businesslike and professional.
CEO (Chief Executive Officer)
Scope BCManagement Consulting, 1-10 employees
Screenshots
Pricing Details
Amazon Chime
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Amazon Chime Editions & Modules
Edition
Meetings - Basic | Free |
---|---|
Meetings - Pro | 3.002 |
Business Calling - Inbound | $0.0022163 |
Business Calling - Outbound | Country Dependent3 |
Business Calling - Receive Text | Free4 |
Business Calling - Send Text | Country Dependent |
Business Calling - Phone Numbers | 1.006 |
- *per user per day
- per minute
- US Only
- per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per monthWhereby
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Whereby Editions & Modules
Edition
Free | $01 |
---|---|
Pro | $9.991 |
Business | $59.99 and up2 |
- per user
- per user/room