What users are saying about

Amazon SES

26 Ratings

Constant Contact<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

400 Ratings

Amazon SES

26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Constant Contact<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

400 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

Amazon SES

If you are looking for a no fuss, functional email delivery engine at a very low cost, Amazon SES is great. But, there is a learning curve, the documentation is often dense and many times, you yearn for a simple GUI, while setting up your interface. SES has barebones analytics - virtually none. It also does not do list management. Mapping bounces to SNS is not very intuitive either. If you are sending embedded images, you need to load them from external servers.
Anindya Chatterjee profile photo

Constant Contact

Using Constant Contact as part of your overall outbound marketing is one part of a company's communications plan and should be used to support other active channels, promote events and create call to action from readers. If you are able to leverage multiple channels with your Constant Contact account you allow your customers to identify what media channel they want to receive information. Constant Contact allows us to not only get our information to our customer but supports our customers' need to select their communication channel.
Ty Swartz, CPP, USN Ret. profile photo

Feature Rating Comparison

Email & Online Marketing

Amazon SES
Constant Contact
8.0
WYSIWYG email editor
Amazon SES
Constant Contact
8.7
Dynamic content
Amazon SES
Constant Contact
7.9
Ability to test dynamic content
Amazon SES
Constant Contact
8.3
Landing pages
Amazon SES
Constant Contact
7.5
A/B testing
Amazon SES
Constant Contact
7.5
Mobile optimization
Amazon SES
Constant Contact
8.2
Email deliverability
Amazon SES
Constant Contact
8.3
List management
Amazon SES
Constant Contact
7.9
Triggered drip sequences
Amazon SES
Constant Contact
7.6

Reporting & Analytics

Amazon SES
Constant Contact
7.5
Dashboards
Amazon SES
Constant Contact
7.9
Standard reports
Amazon SES
Constant Contact
8.3
Custom reports
Amazon SES
Constant Contact
6.4

Pros

  • Low cost; I do not know anyone that can match their low cost unless you are in the free tier of G-Suite for work Gmail.
  • High reliability - messages do get delivered. We have had no issues.
  • Easy to set up the basics - generate the credentials and add it to your code.
Anindya Chatterjee profile photo
  • Setting up groups
  • Creating templates branded with the company's website - AWESOME!
  • Support is outstanding!
  • Easy to use, drag and drop.
Sanjit Mandal profile photo

Cons

  • Setting up for bounces is just so hard! Amazon needs to do a better job here in providing instructions.
  • Struggling to set up spf- again, the instructions are not great and often confusing.
Anindya Chatterjee profile photo
  • Export Options- I wish there were additional export options to use across different email providers
  • Contact/List Management - this can be a nightmare if you're not organized and additional resources could be helpful.
  • Customization options - Although the templates are fairly easy to use, additional customization options would be nice.
Emily Hammell profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Constant Contact8.0
Based on 19 answers
Great system, and would love to continue using it! Constant Contact stands alone in the field of email marketing software, and has helped us improve our communication with customers and potential donors. I would definitely renew and highly recommend to anyone interested in staying in touch with their customers or prospective customers/donors/etc
Peter Federman profile photo

Usability

No score
No answers yet
No answers on this topic
Constant Contact8.8
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Constant Contact9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Ashley N. Baker profile photo

Performance

No score
No answers yet
No answers on this topic
Constant Contact10.0
Based on 2 answers
Reports complete very quickly and you can see email opens in real-time
Ashley N. Baker profile photo

Support

No score
No answers yet
No answers on this topic
Constant Contact3.1
Based on 8 answers
The support staff seems to have no idea of why/how files are uploaded into segmented lists. They don't seem to have ever actually used the software and it is very difficult to resolve any problems
Ashley N. Baker profile photo

Implementation

No score
No answers yet
No answers on this topic
Constant Contact8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
No photo available

Alternatives Considered

No photo available
Much better in managing your contact database and ensuring that the same email is not sent to the same contact more than one time. Also gives a more thorough report of open rates, times, etc. than MailChimp. Allows for more formatting options than MailChimpp and other competitors. A bit more pricey, but worth it for the analytics.
Ashley N. Baker profile photo

Scalability

No score
No answers yet
No answers on this topic
Constant Contact10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Ashley N. Baker profile photo

Return on Investment

  • I've reduced my spendings; saved hundreds of dollars switching from all-in-one tool to Amazon SES
  • ROI has increased due to more sales and fewer spendings.
  • The increase in sales; I'm able to send more emails and more reliably.
Arnas Kazlauskas profile photo
  • Great in getting out press releases.
  • Great for managing a large contact database.
Ashley N. Baker profile photo

Pricing Details

Amazon SES

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Constant Contact

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details